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Gfeller am Baerenplatz

Baerenplatz 9, Bern 3011, Switzerland
+41 31 311 69 44
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Overview
  • Excellent7%
  • Very good21%
  • Average21%
  • Poor14%
  • Terrible37%
27 Aug 2017
“Could be better but could be worse”
20 May 2017
“Not bad as you think”
Open Now
06:30 - 20:00 Hours
CUISINES
Swiss, European, Vegetarian Friendly
PRICE
££ - £££
RATINGS
Service
Food
Value
Atmosphere
LOCATION
Baerenplatz 9, Bern 3011, Switzerland
All Details
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1 - 10 of 31 reviews

Reviewed 27 August 2017

I had to go there for a family lunch and I was a little bit concerned because of the bad reviews. The service is not that bad and the prices are ok. So is the food. But honestly, who spends 25 CHF for a very...More

Thank J4F6K5
BaerenplatzBern, Leiter Öffentlichkeitsarbeit at Gfeller am Baerenplatz, responded to this reviewResponded 28 August 2017
Google Translation

Sehr geehrter Gast, Besten Dank für ihre ehrliche und positive Bewertung. Thank you! Wir arbeiten daran, unsere Qualität und unseren...More

Reviewed 20 May 2017 via mobile

We were there in time for dinner on a weekday. We were served right away and I muss say the waiter was very friendly. Even before we check out, my husband told me we should give the guy a humble tip for his service. Well...More

Thank tourist_binich
BaerenplatzBern, Leiter Öffentlichkeitsarbeit at Gfeller am Baerenplatz, responded to this reviewResponded 23 May 2017
Google Translation

Sehr geehrter Gast, Besten Dank für ihre ehrliche und gute Bewertung. Thank you! Wir arbeiten daran, unsere Qualität und unseren...More

Reviewed 13 May 2017 via mobile

The place was fairly empty when we got there to have lunch, and still it took them quite some time to come to our table. When we got the menu, it was clear the place was a tourist trap: food tasted like my old company...More

Thank Selma F
BaerenplatzBern, Leiter Öffentlichkeitsarbeit at Gfeller am Baerenplatz, responded to this reviewResponded 18 May 2017
Google Translation

Sehr geehrter Gast Schade, dass es Ihnen bei uns nicht gefallen hat. Normalerweise sind die Gäste mit unserem Service und...More

Reviewed 13 May 2017 via mobile

Service is not friendly, and it is hard to get some attention. Waiters are VERY disconnected, and don't really care about the customers. The schnitzel was ok; the burger was bad - not a proper burger, stay away from it. We were inside, but had...More

Thank RenatoMaschetto
BaerenplatzBern, Leiter Gästebetreuung at Gfeller am Baerenplatz, responded to this reviewResponded 18 May 2017
Google Translation

Sehr geehrter Gast Schade, dass es Ihnen bei uns nicht gefallen hat. Normalerweise sind die Gäste mit unserem Service und...More

Reviewed 30 April 2017 via mobile

We went here to drink coffee. After being treated in a very unfriendly way (turning eyes by asking to pay by card) and waiting for around 15 minutes to be served. The coffee is overpriced and tastes like donkey pee.

1  Thank Flo S
Reviewed 5 November 2016 via mobile

This is a humble place in spite of what illusions the beautiful photos the other published may deceive you . The food is ok and a system of photos really works : what you see is what you get . The prices are astonishing low...More

Thank Ilzo A
BaerenplatzBern, Manager at Gfeller am Baerenplatz, responded to this reviewResponded 8 November 2016
Google Translation

Guten Tag Wir entschuldigen uns für unseren Servicemitarbeiter. Es ist nicht unsere Absicht mit dem Drehkreuz die Kunden zu verärgern....More

Reviewed 1 November 2016

We stopped for coffee, apple pie and wine (one of us, anyway). Service was okay but the place was packed so it was a little slow. So-so coffee, decent apple pie with real whipped cream. The outrage of the whole thing, though, was that they...More

Thank Trip-the-Light
BaerenplatzBern, Manager at Gfeller am Baerenplatz, responded to this reviewResponded 2 November 2016
Google Translation

Geschätzter Gast unsere Toilette ist für unsere Gäste gedacht. Sie erhalten beim Besuch des WC’s einen Coupon den Sie bei...More

Reviewed 18 October 2016

This place is an avoid Rude Staff and Manageress The Server got very annoyed when we asked for sweeteners for coffee When he finally brought the sweeteners after a long wait our coffee was cold The Waiter refused to change or even reheat our coffee...More

Thank Lawrence F
BaerenplatzBern, Manager at Gfeller am Baerenplatz, responded to this reviewResponded 20 October 2016
Google Translation

Guten Tag geschätzter Gast Wir entschuldigen uns für Ihre Unannehmlichkeiten. Dies ist sicher nicht die Absicht der Geschäftsleitung. Wir sind...More

Reviewed 11 September 2016 via mobile

Would not go there again. Water from the drain 3SFr, Restroom 2SFr-you can get it back once you get the check. The biggest joke is "Ice caffee": This is pure ice, no coffee-the coffee you need to order and pay separately.More

Thank Thomas M
BaerenplatzBern, Manager at Gfeller am Baerenplatz, responded to this reviewResponded 13 September 2016
Google Translation

Geschätzter Thomas M in der Schweiz versteht man unter dem Begriff Eiskaffee ein Dessert. Dies führt leider oftmals zu Missverständnissen....More

Reviewed 8 July 2016

It is more touristic place with average offer .We wanted to have coffe and cake but the cake (Erdberwähe) wasnt tasty at all and Iced Coffe that we ordered was actually Coffe Ice Cream, but we wanted Cold Coffe with Ice...More

Thank DunjaCo
BaerenplatzBern, Assistent der Geschäftsleitung at Gfeller am Baerenplatz, responded to this reviewResponded 9 July 2016
Google Translation

Hallo Lieber Gast Schade hat Ihnen der Kuchen nicht geschmeckt. Wir bemühen uns stets die besten Ingredienzien für unsere Kuchen...More

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Restaurant Details

Rating summary
  • Food
    Service
  • Value
    Atmosphere
Average prices
US$15 - US$45
Cuisine
Meals
Breakfast, Lunch
Restaurant features
Takeout, Outdoor Seating, Seating, Waitstaff, Highchairs Available, Serves Alcohol, Full Bar, Wine and Beer, Accepts American Express, Accepts Mastercard, Accepts Visa, Reservations, Accepts Credit Cards
Good for
Child-friendly
Open Hours
Sunday
08:00 - 20:00
Monday
06:30 - 20:00
Tuesday
06:30 - 20:00
Wednesday
06:30 - 20:00
Thursday
06:30 - 22:00
Friday
06:30 - 20:00
Saturday
06:30 - 18:00
Location and Contact Information
  • Address: Baerenplatz 9, Bern 3011, Switzerland
  • Location: Europe  >  Switzerland  >  Canton of Bern  >  Bern Mittelland District  >  Bern
  • Phone Number: +41 31 311 69 44
  • E-mail
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