We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Ratings and reviews

RATINGS
Food
Service
Value
Atmosphere

Details

PRICE RANGE
US$7 - US$9
CUISINES
Canadian, Bar
Meals
Lunch, Dinner, Drinks
View all details
features, about
Reviews (104)
We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
Filter reviews
104 results
Traveller rating
36
40
9
8
11
Traveller type
Time of year
LanguageEnglish
Traveller rating
36
40
9
8
11
Show reviews that mention
All reviews fries caesar salad hot hamburger wings rice my wife and i creek onions ottawa
Sort and selected filters
Sort FilterEnglish
Updating list...
Reviewed 1 week ago

One of the worst fish meals I ever had. Got special fish ,fries, coleslaw and salad. Fish came out really dark and greasy looking. Tried to get it cut it and the breading was so hard you couldn't stab it with your fork. Broke it...in half and the inner filet was really greasy. When waitress asked how meal was i told her it was greasy and way overcooked. Ate some fries salad and coleslaw and left fish. She took $5:00 of the bill but for a restaurant who specializes in fish this was unacceptable and the meal should have been free. This place was empty at noon on a Sunday and now I know whyMore

Date of visit: November 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 27 October 2023

My partner ordered a chicken club wrap. Chicken had a texture like it was out of a can, and the dressing was a bit strange for a club wrap. Not too appealing. I ordered the BBQ chicken sandwich. It was 4 chicken nuggets on a...bun with lettuce, tomato and BBQ sauce. I'll let you decide if you would like to eat at this establishment.More

Date of visit: October 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 22 September 2023

This place has really gone downhill of late, & it used to be a really good restaurant prior to the pandemic. The place looks very run down, its noticeable, & was not very clean looking. It appears as if the owner/management does not want to...put any money into much needed maqintenance & upgrades. The food quality has significantly declined since we last ate there as well. Very disappointed in the fish & chips, edible but just!! We will not be returning until Jacks has a new owner, a new & competant chef, & the place is renovated!More

Date of visit: September 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 1 September 2023

We just has lunch at Jacks in Norwood. We were treating our daughter and grandchildren as our last get together before school starts. Our grand children both ordered hot dogs When they arrived they were surrounded by flies. it was not a very pleasant sight....The Bun on the hot dog was torn on the bottom and did not even cover the dog. The french fries on all of our plates were over cooked bits. They both refused to eat their meal because of the flies and just the overall look of the meal. My husband and i had Haddock and chips that was also over cooked. The waitress was not very attentive . Our daughter had a wrap and had tp pick out the lettuce thta was not fresh. over all it was just a terrible meal and spolied our vit. we will not be returning to Jacks. the Bill was $84.91 it was definately not value for our moneyMore

Date of visit: September 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 13 September 2022

My wife and I went to Jack's for dinner on September 13 2022. We sat at a comfortable table on the 2nd level, and were quickly served by Emma.. who was very friendly. My wife ordered a lb of wings & coleslaw with a side...of Caesar salad. I had the hot hamburger with onions and mushrooms on garlic bread & coleslaw with a side of french-fries. Both meals were very tasty and we would highly recommend them. Thanks Emma for the fast service. ;-)More

Date of visit: September 2022
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 9 June 2022 via mobile

Musty smell, washroom bins full ,fries burnt overpriced for what we got ..we were here a few years ago and it was good. Maybe changed ownership since then. Wish I had my phone with me I would’ve taken pictures…Won’t go back better fish chips at...other establishments..More

Date of visit: June 2022
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 20 February 2022

Stopped here recently for lunch on a drive from Ottawa to Rama. Cool little spot with a nice view of a little creek if you sit near the back, up the stairs. I had souvlaki and rice and my friend had fish n chips. Total,...with two (non-alcoholic) drinks was $53 (with tax, before tip). Service was friendly. Food was hot and pretty tasty; definitely plentiful.More

Date of visit: February 2022
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 12 December 2021

We have dined at Jacks a few times in the pass and the food and service was always good. On our last visit it was a completely different story. Firstly there was only one waitress to, check id’s, wait tables, make drinks and take payment....She did the best she could and with a smile. There were 2 tables in use when we arrived, with one leaving, another 2 arrived just after us. We waited 45 minutes for fish and chips! A table that arrived after us were served their food before us. When the food arrived to chips were burnt beyond being edible and transferred the burnt taste to the fish. The waitress said it was the potatoes they received and told us she would discount out meal 15%. Another table made the same complaint and told the same tale. We paid over $40 after the discount for absolutely terrible food, this was with one pop. The waitress is to be commended for working there, the chef needs to move on. Stay away from this place!More

Date of visit: December 2021
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 1 July 2021

They have someone in the kitchen that refers to himself as a chef, not likely. My first impression of him was a raw burger that he confessed that it could've spent a little more time on the grill. Then we visited and were given an...uncovered seat on the deck in direct sunlight and then left sitting, poor service. The big ending was when my granddaughter ordered fish because of her burger ordeal and four hours later, threw it up......thank God. This is serious and all we will get from this so called chef is an argument, we decided to share it with our fellow travellers..........This restaurant does not measure up to Jack's High quality excellent service and should be brought into line quickly. I am aware of the other owners in Peterborough and Lakefield and I know they hold their restaurants to a higher standard then this one......AVOID AT ALL COSTS.More

Date of visit: June 2021
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 27 October 2020

Just left this restaurant in Norwood and will not be returning We have been coming here for 5 years And tonight will be our last night. The cook came out and she didn't care either way. All she said was ...do you want another hamburger...bun 😡 The onions rings and French fries were extreamly greasy.when you take a bite it poured grease The steak on a bun was given to me on an old soggy wet hamburger bun and a butter Knife The coleslaw was disgusting with some weird seasoning and dry . Will not be returning.More

Date of visit: October 2020
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 14 October 2020 via mobile

I order the lamb Gyros and it was absolutely the worst food I have been served, and I’m 65. Firstly a Gyros is a blend of ground meats typically beef and lamb and it is compressed together and cooked as a large cylinder of meat...over a flame or element and once done is thinly sliced and served in a pita with Taziki and veggies. This one was chunks and strips of lamb which was almost all grizzle and fat, very, very little meat, and was totally inedible other than the pita, taziki and veggie - which was irrelevant at this point. Unfortunately I was 20 minutes away when I opened and attempted to eat it and due to a time constraint I couldn’t return it and threw almost all of it out since no real meat could be found. I have eaten at Jacks in Lakefield and not been disappointed but this one in Norwood served me an inedible meal that was absolutely disgusting that no self respecting restaurant would serve. I am certain they were aware of the poor quality but put it out there anyway. I go back and forth from Ottawa often and finally decided to try it and I can say I was thoroughly disgusted and disappointed by what they gave me. I believe that any restaurant that allows food like that to be served is either on the decline or has lost any desire to maintain quality hoping to snag unsuspecting passerby’s. In either case it is a failing scenario. Shame on you for allowing that meal to leave your kitchen and be handed to a customer. I would like the owner to respond and try to tell me why this was served. This really left a bad taste in my mouth - literally. P.S. The fries were not very good - tasted like old oil was used.More

Date of visit: October 2020
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 8 September 2020 via mobile

Just stopped in hoping for a nice lunch. We were very pleasantly surprised. Great food, great service. The seafood chowder was amazing. The "homemade" burger was perfect. Nancy enjoyed her fish and chips. If we are ever in the area again, we will will definitely...eat here again. Highly recommend.More

Date of visit: September 2020
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 22 July 2020

We had a delicious lunch out on their beautiful patio. Highly recommend the food and the atmosphere. Very friendly staff knowledgeable about their food and their extensive beer and cider list

Date of visit: July 2020
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 2 July 2020

After dining on the patio last night, we were very dissapointed in the lack of safety protocols for Covid -19. None of the waitresses wore face masks, they werent taking names or phone numbers for contact tracing, and the waitress brought out the bottles of...beer and was touching the top of the bottles. To top it off ALL the plates, glasses and cutlery was plastic! There is no reason why real glasses, plates etc cant be used and washed in dishwasher, just an excuse for laziness and a HUGE burden on the environment. Will not be dining here again. Only gave it 2 stars because the food was ok.More

Date of visit: July 2020
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 1 March 2020

Been here numerous times and I'm always impressed.Great beer list, but the excellent food and professional service elevate the atmosphere and completely. The lamb shank special is always great when they have it, and the coconut pie is my favourite dessert.

Date of visit: February 2020
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
View more reviews
Best nearby
Best nearby hotelsSee all
The Water's Edge Inn
90 reviews
10.22 miles away
Campbellford River Inn
32 reviews
10.61 miles away
Pine Vista Resort
108 reviews
12.30 miles away
Robyn's Motel
57 reviews
14.27 miles away
Best nearby restaurantsSee all
Wrap It Up-&-Go
25 reviews
.33 miles away
Captain's Table
94 reviews
5.41 miles away
Woody Burger
180 reviews
6.09 miles away
Best nearby attractionsSee all
Warsaw Caves
136 reviews
9.30 miles away
Ranney Gorge Suspension Bridge
166 reviews
10.35 miles away
Toonie Monument
92 reviews
10.68 miles away
Robert Johnston EcoForest Trails
5 reviews
11.27 miles away
Questions & Answers
Get quick answers from Jack’s Family Restaurant staff and past visitors.
Note: your question will be posted publicly on the Questions & Answers page.
Submit
Posting guidelines
Is This Your Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Free Listing

JACK’S FAMILY RESTAURANT, Norwood - Updated 2023 Restaurant Reviews, Menu & Prices - Tripadvisor

Frequently Asked Questions about Jack’s Family Restaurant

Yes, Jack’s Family Restaurant offers takeaway services.

Jack’s Family Restaurant is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 4
  • Service: 3.5
  • Value: 4
  • Atmosphere: 3