The restaurant was booked for dinner during a business trip of our company. The amount of persons and the menu chosen was sent to the restaurant days before.
So a restaurant with such good reviews should be more than prepared for us. BUT the opposite!...When we arrived there, there were just two tables with 8 seats prepared, the other were just for couples. How logical is this that a business group of almost 40 persons will mostly sit at couple tables? And unfortunately the manager announced from the very beginning and very rude that “this is how it is and I won’t change it for your”. Just after a long discussion and proved by emails that we had sent to him, he condescended to change the tables for us, which was - as we could see then – actually very easy to be fixed.
The menu was known before. We had a choice out of 3 for starter, pasta and main. So we had sent a list with what everybody has chosen. But they didn’t print the list and had no clue how to handle this. So we helped them to get the names of everybody at the tables and to connect this with the choice everybody made.
After a very long while we got the starters, which have been – benevolently speaking – “okay”, some a bit poor (bresaola bundle), some a bit burnt (bruschettone), but “okay”.
After another very long while they brought the pasta, which was “okay” concerning the Scrigni plate, but the Cannelloni were actually a Lasagne and very dry and tasteless.
Again after a long while, the main plate came, for which we were waiting excitedly, as we thought there must still coming something as good as they pretend to be. BUT unfortunately this was the worst of all courses. The Prawns have been overcooked so much that it was difficult to taste that this should actually be a prawn, the potatoes were mostly burnt and the Mixed grilled was prepared a long time before and cold when it came to the table. And even – as they offered – if you warm up grilled meat this won’t make it better.
I should mention that we know, that it is not easy to server 40 people together at the same time, but we had 4 tables and there have always been between the tables so long time that when the last table got their plates the first table had finished or left their plates already for about 30 minutes.
Finishing, some of us actually didn’t want to wait for the dessert, a lemon or mixed fruit Sorbetto, but those who tried it, got here also their final disappointment. It was tasteless and actually like a simple water ice.
To be fair, the waitresses actually tried their best and seemed to feel uncomfortable in their situation, but the manager was all the time not very diplomatic or helpful.
I could see from other reviews before that the strategy of the manager is, to claim that we are all lying and that nothing of all is true, but there are almost 40 people who all made the same experience. Mistakes do happen, but the point it how you handle it: customer-friendly and making it even worse, by alienating your guests?More
