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Brewhouse & Kitchen - Poole

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COVID-19 update: See the added health and safety measures this property is taking.Read more

Ratings and reviews

RATINGS
Food
Service
Value
Atmosphere

Details

CUISINES
Brew Pub, American, British, Pub
Special Diets
Vegetarian Friendly, Vegan Options, Gluten Free Options
Meals
Lunch, Dinner, Brunch
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meals, features, about
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your visit
  • Hand sanitiser available to guests & staff
  • Daily temperature and symptom checks for staff
  • Socially distanced dining tables
  • Staff required to regularly wash hands
  • Tables disinfected between guests
  • Floors marked for social distancing
Read more
Updated 03/08/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Brewhouse & Kitchen - Poole
Updated 03/08/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Reviews (1,064)
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1,057 results
Traveller rating
670
183
83
63
58
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LanguageEnglish
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Traveller rating
670
183
83
63
58
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All reviews burger beer can chicken wings coleslaw sunday roast salmon brew house brewed on site brewery experience brewing process great beer the pub selection of beers booked a table a great evening lovely food stout
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Reviewed 1 week ago

On a night out we stopped in the brewhouse for a quick drink, we got served by a lady called Kayleigh. She was so polite, friendly and always had a smile on her face. Our taxi arrived a little early but Kayleigh quickly went off...and managed to get us takeaway cups so we could take our drinks with us. Not very often you get staff wanting to go out of their way but she did. So thankyou Kayleigh. I hope you're there the next time we pop in too.More

Date of visit: May 2022
Helpful?
Brewhouse123, Manager at Brewhouse & Kitchen - Poole, responded to this reviewResponded 6 days ago

Thanks Gemma, I'll pass your kind words to the team. We're glad you enjoyed the visit

Reviewed 1 week ago

Came in for a beer, ordered food, amazing flavours! Smoked pork belly rib was just what I needed, great sized juicy portion. Next time the family is down, we’re coming here for lunch.

Date of visit: May 2022
Helpful?
Brewhouse123, Manager at Brewhouse & Kitchen - Poole, responded to this reviewResponded 6 days ago

Thanks for a kind review Simon, We're really glad you enjoyed your visit here.

Reviewed 1 week ago

We were visiting Poole on holiday and looking for somewhere for a Sunday roast that we could take our dog in to and seeing they brewed their own beer this really fitted the bill. We both ordered the Sunday roasts with drinks and they arrived...after about a 20 minute wait and initially looked nice but on touching my yorkshire pudding found it not to be even luke warm it was stone cold but not one normally to complain carried on and found my chicken to be warm but the potatoes were not even like warm and after my partner said hers was the same I asked to return our plates. 25 minutes later our food was returned and was very hot but this time we had no yorkshires and very few veg (no we had not eaten 1/2 our food before returning it!!). The food we had was nice but was disappointed that when complaining it was not put right, the pina colada beer was lovely so might return for some more of that but won't be eating there again.More

Date of visit: May 2022
Helpful?
Brewhouse123, Manager at Brewhouse & Kitchen - Poole, responded to this reviewResponded 6 days ago

Hi John. Thanks for taking the time to leave a review. I'll take the points raised up with the team and make some changes.

Reviewed 1 week ago via mobile

Almost the poorest experience I’ve ever had. Waited over 20 mins to be served. Waited at the door for 10 mins before we were seated. Roasts were cold and very understaffed. Very dissatisfied as when I came last the service was decent :/

Date of visit: May 2022
Helpful?
Brewhouse123, Manager at Brewhouse & Kitchen - Poole, responded to this reviewResponded 1 week ago

Thank you for your feedback and I will pass it on to the team.

Reviewed 1 week ago via mobile

Popped in here with my husband who is a fan of real ales. He was impressed with his beer a locals pub with a friendly atmosphere.

Date of visit: May 2022
Helpful?
Brewhouse123, Manager at Brewhouse & Kitchen - Poole, responded to this reviewResponded 1 week ago

We are glad you enjoyed your time with us FranC706.

Reviewed 2 weeks ago via mobile

I attended the brewhouse and kitchen for the Easter bank holiday. There was a fantastic live singer playing in the beer garden. We was greeted by the manager - he was very friendly and welcoming. The food was great too. Very much enjoyed the beer...and the customer service. I will definitely be returningMore

Date of visit: May 2022
Helpful?
Brewhouse123, Manager at Brewhouse & Kitchen - Poole, responded to this reviewResponded 1 week ago

Thanks so much for your review. I'm glad you enjoyed our service as well as the entertainment. I'll pass this feedback on to the team.

Reviewed 2 weeks ago

We had a table for 6pm and we arrived 10 minutes early. Our drinks order was taken after 10 minutes and our food order 25 minutes later. There seemed to be an issue which was never conveyed to us as a staff member, who i...believed to be a manager, repeatedly visited a cupboard in the restaurant with trip switches whilst frantically trying to call someone. I enquired how long our meals would be at 6.50pm, an hour after we arrived to be told they would be the next meals to exit the kitchen. We then watched as two tables were served their meals ahead of us. At 7pm we had to leave as we had show tockets My issue here is firstly, if there was a problem which was slowing down the service of food this needed to be made clear to customers waiting for their food. They can then make a decision whether to stay or not. Secondly, the waitress who had only just started, needs to be trained not to leave customers 25 minutes after receiving their drinks before taking their food order. Finally, if customers have to leave without eating due to slow service, a nice gesture would be not to charge them for the drinks. There are plenty of good reviews on here where people have had great experiences at Brewhouse i'm just sorry this wasn't the case today. The situation could have been managed a lot better.More

Date of visit: May 2022
Helpful?1  
Brewhouse123, Manager at Brewhouse & Kitchen - Poole, responded to this reviewResponded 2 weeks ago

Thank you for your review. I will pass your feedback on to the team.

Reviewed 4 weeks ago via mobile

Decided on this establishment as a meeting place with a former Royal Marines military friend of mine as we hadn’t seen one another for around 30 years. This quirky place that boasts its own micro brewery certainly fitted the bill for our wee gathering.

Date of visit: April 2022
Helpful?
Brewhouse123, Manager at Brewhouse & Kitchen - Poole, responded to this reviewResponded 3 weeks ago

Thanks for the review Kevin, I'll pass the comments to the team

Reviewed 16 April 2022

Six of us had just arrived early evening in Poole and were looking for somewhere to eat and this place was a 5 min walk away. We had a warm welcome and although we didn’t book a table was found for us. There was a...good choice of food and the service was good and staff were friendly. Serve their own lagers and beers and these were good as well. Lovey outside area as well for a drink in the sunMore

Date of visit: April 2022
Helpful?
Brewhouse123, Manager at Brewhouse & Kitchen - Poole, responded to this reviewResponded 4 weeks ago

Thanks LeeH We love this! thank you for taking the time to leave a review

Reviewed 10 April 2022 via mobile

A lovely atmosphere, and well laid out pub. Busy but didn’t seem crowded. Lovely welcome by the bar lady on the way in. It was Sunday, so went for the Roast Dinner Options, very tender beef and a good range of vegetables. There’s a comment...says you can have more roast potatoes for free but we didn’t. Vegan member had the vegan burger and it was well thought of. Had prawns in garlic for starters and they were excellent as was the bravas patatas. Fabulous service, very friendly and helpful. As a footnote saw they do beer making courses, £85 a day and that looks great.More

Date of visit: April 2022
Helpful?
Brewhouse123, Manager at Brewhouse & Kitchen - Poole, responded to this reviewResponded 17 April 2022

Thanks MTL, We love the feedback, I'll pass the kind words to the team

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Questions & Answers
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LeeH228
3 April 2019|
AnswerShow all 2 answers
Response from 728SimonB | Property representative |
We are dog friendly, for friendly dogs, we expect all dogs to be kept on a lead and under control of the owner we will provide a drink and sometimes a treat too.
2
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Frequently Asked Questions about Brewhouse & Kitchen - Poole

Yes, Brewhouse & Kitchen - Poole is taking precautions against COVID-19. A full list is available within the "safety precautions" section of this page.

Brewhouse & Kitchen - Poole is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 4
  • Service: 4.5
  • Value: 4
  • Atmosphere: 4