We had a table for 6pm and we arrived 10 minutes early. Our drinks order was taken after 10 minutes and our food order 25 minutes later. There seemed to be an issue which was never conveyed to us as a staff member, who i...believed to be a manager, repeatedly visited a cupboard in the restaurant with trip switches whilst frantically trying to call someone.
I enquired how long our meals would be at 6.50pm, an hour after we arrived to be told they would be the next meals to exit the kitchen. We then watched as two tables were served their meals ahead of us. At 7pm we had to leave as we had show tockets
My issue here is firstly, if there was a problem which was slowing down the service of food this needed to be made clear to customers waiting for their food. They can then make a decision whether to stay or not.
Secondly, the waitress who had only just started, needs to be trained not to leave customers 25 minutes after receiving their drinks before taking their food order.
Finally, if customers have to leave without eating due to slow service, a nice gesture would be not to charge them for the drinks.
There are plenty of good reviews on here where people have had great experiences at Brewhouse i'm just sorry this wasn't the case today. The situation could have been managed a lot better.More