Almost the poorest experience I’ve ever had. Waited over 20 mins to be served. Waited at the door for 10 mins before we were seated. Roasts were cold and very understaffed. Very dissatisfied as when I came last the service was decent :/

Popped in here with my husband who is a fan of real ales. He was impressed with his beer a locals pub with a friendly atmosphere.

I attended the brewhouse and kitchen for the Easter bank holiday. There was a fantastic live singer playing in the beer garden. We was greeted by the manager - he was very friendly and welcoming. The food was great too. Very much enjoyed the beer...and the customer service. I will definitely be returningMore

We had a table for 6pm and we arrived 10 minutes early. Our drinks order was taken after 10 minutes and our food order 25 minutes later. There seemed to be an issue which was never conveyed to us as a staff member, who i...believed to be a manager, repeatedly visited a cupboard in the restaurant with trip switches whilst frantically trying to call someone. I enquired how long our meals would be at 6.50pm, an hour after we arrived to be told they would be the next meals to exit the kitchen. We then watched as two tables were served their meals ahead of us. At 7pm we had to leave as we had show tockets My issue here is firstly, if there was a problem which was slowing down the service of food this needed to be made clear to customers waiting for their food. They can then make a decision whether to stay or not. Secondly, the waitress who had only just started, needs to be trained not to leave customers 25 minutes after receiving their drinks before taking their food order. Finally, if customers have to leave without eating due to slow service, a nice gesture would be not to charge them for the drinks. There are plenty of good reviews on here where people have had great experiences at Brewhouse i'm just sorry this wasn't the case today. The situation could have been managed a lot better.More

Decided on this establishment as a meeting place with a former Royal Marines military friend of mine as we hadn’t seen one another for around 30 years. This quirky place that boasts its own micro brewery certainly fitted the bill for our wee gathering.

Six of us had just arrived early evening in Poole and were looking for somewhere to eat and this place was a 5 min walk away. We had a warm welcome and although we didn’t book a table was found for us. There was a...good choice of food and the service was good and staff were friendly. Serve their own lagers and beers and these were good as well. Lovey outside area as well for a drink in the sunMore

A lovely atmosphere, and well laid out pub. Busy but didn’t seem crowded. Lovely welcome by the bar lady on the way in. It was Sunday, so went for the Roast Dinner Options, very tender beef and a good range of vegetables. There’s a comment...says you can have more roast potatoes for free but we didn’t. Vegan member had the vegan burger and it was well thought of. Had prawns in garlic for starters and they were excellent as was the bravas patatas. Fabulous service, very friendly and helpful. As a footnote saw they do beer making courses, £85 a day and that looks great.More