Went in with a couple of friends, they wanted a carvery but as I was eating later I just wanted a snack, I was told they don’t do a snack, my only option was another meal. I ended up just having a pudding, very unhelpful...with no care. We were also wet and cold as it was a cold blustery winters day, no heating on, shame as there a 2 lovely wood burners, no better day to have those lit than when it is cold, wet and windy out, I asked why it wasn’t and was told the member of staff was hot so they didn’t want it on, baffles me that. Where has customer service gone, if it was my business I would go out of my way to be warm, welcoming and friendly towards my customers, sadly this place, although lovely in appearance has a cold atmosphere both in environment and customer service. The good bits, banoffee pie and Charlie who served it to me.More