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The Hardwick Arms

££ - £££
Bar, British, Pub, Brew Pub
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Chester Road | Streetly, Sutton Coldfield B74 3DX, England
+44 121 580 9631
Website
Today
11:30 - 23:00
Open now
See all hours
Hours:
Sun - Thu 11:30 - 23:00
Fri - Sat 11:30 - 00:00
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84 Reviews from our TripAdvisor Community

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Showing 84: English reviews
Cannock, United Kingdom
Level Contributor
26 reviews
21 restaurant reviews
common_n_restaurant_reviews_1bd8 21 helpful votes
Reviewed 3 weeks ago via mobile

Prebooked a table for 5 people but could easily have got a table when we arrived as it wasn't busy. Ordered our main courses at the bar which were brought to the table within 20mins. I had the ribs which were amazing & someone else had pork belly which he said was extremely good. Desserts were also very tasty &... More 

Helpful?
Thank D6650OMdenisec
General Manager A, Manager at The Hardwick Arms, responded to this review

Thank you so much for your positive feedback. This has been passed on to the team. We look forward to seeing you again! More 

Birmingham, United Kingdom
Level Contributor
3 reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
Reviewed 3 weeks ago

This Ember Inns pub was almost deserted so we expected a quick lunch service. How wrong could I be! Both of us ordered fish and chips, and it took a total of 32 minutes and 58 seconds for the two orders to arrive together as I time the order at every place that I go to. When the order finally... More 

Helpful?
Thank Aleob355
General Manager A, Manager at The Hardwick Arms, responded to this review

Aleob355, we regret to hear that you had this experience with us. I'm sorry that we don't do a 2 for 1 on meals. However, we do have a different type of offer, which is 2 course or 3 courses for a set price. We are always trying to be competitive in the market place and we have several offers... More 

Sutton Coldfield, United Kingdom
Level Contributor
3 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
Reviewed 5 weeks ago

Horrific service it must be the only pub in the UK where you have 4 bar staff working and only 1 behind the bar. I assume the other 3 were dealing with taking food back to the kitchen that was sub standard. The disgusting toilet situation is never going to go away despite numerous complaints so now i will go... More 

Helpful?
1 Thank Steven D
General Manager A, Manager at The Hardwick Arms, responded to this review

We're very sorry to hear this, Steven. It certainly doesn't sound right that there are so many team members working but so few available to serve. Without being aware of the specific date and time of your visit, it is difficult to form an explanation as to why this would have happened. We're also disappointed to hear that you are... More 

Level Contributor
271 reviews
155 restaurant reviews
common_n_restaurant_reviews_1bd8 115 helpful votes
Reviewed 10 April 2017 via mobile

Call in for a quick meal it was very nice and hot and served very well and the place was very warm. Full of flavour

Helpful?
Thank james r
General Manager A, Manager at The Hardwick Arms, responded to this review

Thank you for taking the time to review our service James. We hope to have you in again soon. More 

Birmingham, United Kingdom
Level Contributor
11 reviews
7 restaurant reviews
common_n_restaurant_reviews_1bd8 14 helpful votes
Reviewed 27 March 2017

Consistent poor service,food very average and toilets dirty and smelly.Been the same for ages,complaints a plenty but nothing gets done,regulars are starting to drift away. This is a top chain pub in a very affluent area and should be far better. A very lowly rating on tripadvisor says it all.

Helpful?
2 Thank Davidwalker111
General Manager A, Manager at The Hardwick Arms, responded to this review

We're very sorry to hear that you feel this way. As of tomorrow the Hardwick Arms, as part of Ember Inns, will be launching a new menu, so if the food and the service have not been up to the standard that both you expect of us as well as what we expect of ourselves we would encourage you to... More 

Sutton
Level Contributor
9 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 5 helpful votes
Reviewed 9 March 2017

Went for a meal on Wednesday evening. It was freezing cold in there and clearly wasn't just me, as so many people were sitting with their coats on - not comfortable when trying to eat. None of the radiators seemed to be working. The fire was lit one end of the pub, but not the other end near the toilets.... More 

Helpful?
1 Thank AVFC13
Tamworth, United Kingdom
Level Contributor
22 reviews
15 restaurant reviews
common_n_restaurant_reviews_1bd8 5 helpful votes
Reviewed 3 March 2017

We held our sons funeral reception here and it was excellent and would highly recommend it to anyone wishing to do like wise.

Helpful?
Thank Hugh D
General Manager A, Manager at The Hardwick Arms, responded to this review

Hugh, thank you for taking the time to leave us feedback. With such a sad occasion we like to take the stress out of the funeral receptions, by doing the best buffet possible, with peace of mind that there wont be any problems. Wishing you a great day until the next time we meet many thanks Ash and the team... More 

Walsall, West Midlands, UK
Level Contributor
86 reviews
53 restaurant reviews
common_n_restaurant_reviews_1bd8 34 helpful votes
Reviewed 3 January 2017

I had only visited the Hardwick Arms when it was a pub so I was interested to see what it was like as one of the Ember Inn chain. Booking was easy and the service was good, although it was quiet for a Saturday lunchtime just before Christmas. The décor is standard modern pub décor but it is comfortable and... More 

Helpful?
Thank Pedantic
Sutton Coldfield, United Kingdom
Level Contributor
7 reviews
6 restaurant reviews
common_n_restaurant_reviews_1bd8 23 helpful votes
Reviewed 28 December 2016

I have been a regular here for over 20 years and as people can see from other reviews, there does seem to have been a steady decline in service and quality of food. This should be the premier pub of the 5 pubs in the immediate vicinity but I fear it has become far too complacent. So, the reason for... More 

Helpful?
Thank Ken M
General Manager A, General Manager at The Hardwick Arms, responded to this review

Hi Ken, As with all feedback we receive we greatly appreciate your comments, we are sorry that you have come to expect less than a high standard from us, and we hope that you take another opportunity to visit the pub and experience the welcoming, friendly atmosphere. With regards to that particular day we would very much like to apologise... More 

Lichfield, United Kingdom
Level Contributor
30 reviews
15 restaurant reviews
common_n_restaurant_reviews_1bd8 6 helpful votes
Reviewed 28 December 2016 via mobile

Food was pleasant, however, service was terrible One waitress was lovely and friendly no complaints, however the barmaid had a terrible attitude, attempted to order 3 times, served other customers and walked away, glasses for wine were filthy had to ask for new ones, sat listening to staff complain about poor management, not impressed Would not return on the basis... More 

Helpful?
Thank bobslouise
General Manager A, General Manager at The Hardwick Arms, responded to this review

Hello, We are terribly sorry to hear that your experience with our team was a negative one. I assure you that we have a wonderful team who are all not only very good at their jobs but also warm and friendly amongst themselves and with our guests. It would seem that your experience was an unfortunate and unlucky one and... More 

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Restaurant Details

Rating summary
  • Food
    Service
  • Value
    Atmosphere
Cuisine
Bar, British, Pub, Brew Pub
Meals
Lunch, Dinner, Drinks
Restaurant features
Reservations, Outdoor Seating, Seating, Waitstaff, Parking Available, Television, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar
Good for
Groups, Child-friendly
Open Hours
Sunday
11:30 - 23:00
Monday
11:30 - 23:00
Tuesday
11:30 - 23:00
Wednesday
11:30 - 23:00
Thursday
11:30 - 23:00
Friday
11:30 - 00:00
Saturday
11:30 - 00:00
Location and Contact Information
  • Address: Chester Road | Streetly, Sutton Coldfield B74 3DX, England
  • Location: Europe  >  United Kingdom (UK)  >  England  >  West Midlands  >  Sutton Coldfield
  • Phone Number: +44 121 580 9631

Questions & Answers

Questions? Get answers from The Hardwick Arms staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?