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The Masons Arms

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Ratings and reviews

RATINGS
Food
Service
Value

Details

CUISINES
Bar, British, Pub
Meals
Lunch, Dinner, Drinks
FEATURES
Reservations, Outdoor Seating, Seating, Waitstaff, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Parking Available
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features, about

Location and contact

Reviews (91)
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91 results
Traveller rating
39
14
13
10
15
Traveller type
Time of year
LanguageEnglish
39
14
13
10
15
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All reviews artisan bread stew tapas chicken starters and mains ice cream pudding fries steak manager scott recent refurb sunday lunch pleasant service teething problems dessert menu kids menu the food is great
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1 - 10 of 91 reviews
Reviewed 1 week ago via mobile

Had the valentines set menu 3 courses £23 good value for money. Food was beautiful service excellent all staff polite and friendly.

Date of visit: February 2019
Thank jane a
StevieFCI, Group Sales & Marketing Manager at The Masons Arms, responded to this reviewResponded 5 days ago

Hi Jane, Thank you so much for dining with us on Valentines Day. We are so happy to hear that you enjoyed your evening. We thoroughly look forward to you coming back to The Masons Arms soon. Kindest regards, Stevie The Masons Arms

Reviewed 1 week ago via mobile

Booked family meal to find fish n chips off menu, one of the beers not available, no rice pudding for dessert available either. Ordered the sticky toffee pud which stated it came with ice cream, which it didn’t and again had to ask for it....More

Date of visit: February 2019
1  Thank lynne22558
StevieFCI, Group Sales & Marketing Manager at The Masons Arms, responded to this reviewResponded 1 week ago

Good afternoon Lynne, Thank you for your feedback regarding your most recent visit. I am sorry to hear there where a few disappointing elements to your visit. It has all been fed back to our Kitchen & Front of House Teams to be retrained accordingly....More

Reviewed 2 weeks ago via mobile

Lovely Sunday lunch. Beef and Yorkshire puds. Very good service from the young staff. Smart pub. Food delicious. Very satisfying. New favourite.

Date of visit: February 2019
Thank jellybean024
StevieFCI, Group Sales & Marketing Manager at The Masons Arms, responded to this reviewResponded 1 week ago

Good afternoon, So thrilled to hear you had a great time when you came to visit us last. We thoroughly look forward to you coming to see us again soon! Kindest regards Stevie The Masons Arms

Reviewed 2 weeks ago via mobile

We were a group of 10 celebrating a birthday. The place is clean, modern and welcoming. The staff were nice and the food was amazing. All 10 of us had different meals and all 10 of us were impressed. I’ve recommended it to my friends...More

Date of visit: January 2019
Thank jillx68
StevieFCI, Group Sales & Marketing Manager at The Masons Arms, responded to this reviewResponded 1 week ago

Good afternoon, Thank you for choosing The Masons Arms for your birthday celebrations. Really glad to hear you had a great visit. We thoroughly look forward to celebrating many more occasions with you. Kindest regards, Stevie The Masons Arms

Reviewed 4 weeks ago via mobile

We called in here last night for a meal at short notice. Although we hadn't booked a table we got one anyway. My husband and I both had lasagne and oh my word it was beautiful. There was a good healthy portion of fresh lasagne,...More

Date of visit: January 2019
Thank bulsarababy
StevieFCI, Group Sales & Marketing Manager at The Masons Arms, responded to this reviewResponded 1 week ago

Good afternoon, Thank you for your 5* review from your visit back in January! We are really happy to hear you had such a good time with us and were well looked after by our team. We thoroughly look forward to welcoming you back soon....More

Reviewed 4 weeks ago via mobile

I rarely ever write reviews but feel I have to based on my experience at the Mason’s arms this evening. Me and my husband arrived at 6.20pm after calling in on a whim due to the horrendous traffic on the M1. We’ve been here once...More

Date of visit: January 2019
Thank SarahJ88
StevieFCI, Group Sales & Marketing Manager at The Masons Arms, responded to this reviewResponded 1 week ago

Good afternoon Sarah, Firstly, thank you for sharing your feedback regarding your visit back in January. I am very sorry to hear of the disappointment you faced when dining with us. Over the last few weeks, we have been working extremely hard on our service...More

Reviewed 4 weeks ago

We could say this is our local, since many years ago..before Alan was the manager, and then David & Pat was the landlord and landLady, and than Angela & Steve.. oh what a sad situation .. since they change this became a modern pub with...More

Date of visit: January 2019
1  Thank Hani L
StevieFCI, Group Sales & Marketing Manager at The Masons Arms, responded to this reviewResponded 1 week ago

Good afternoon, Thank you for getting in touch. We are sorry to hear that you no longer see The Masons Arms as one of your local establishments. Despite our new 'modern' look, we strive to be a welcoming pub for all members of the community...More

Reviewed 4 weeks ago

We booked a table for 1230hours for Sunday Lunch, and arrived about 5mins early and was shown to table in the window. We ordered camembert with artisan bread to share for starters and topside beef for our main course. When the food came it was...More

Date of visit: January 2019
Thank Alan F H
StevieFCI, Group Sales & Marketing Manager at The Masons Arms, responded to this reviewResponded 1 week ago

Hi Alan, Thank you for your feedback regarding your visit back in January. Firstly, I am really glad to hear that you enjoyed the quality of the food. Regarding your comments on the service, I am sorry to hear of your disappointment. Since your visit,...More

Reviewed 17 January 2019

Turned up on spec, was greeted at the door and offered a table. We had a disabled (on crutches) person with us and we were accommodated without fuss. Menu and drinks order taken as soon as we were seated. Drinks arrived and by then we...More

Date of visit: January 2019
Thank A_J_Lumby
StevieFCI, Group Sales & Marketing Manager at The Masons Arms, responded to this reviewResponded 1 week ago

Good afternoon, Thanks so much for your feedback regarding your visit to The Masons Arms in January. Very happy to hear that you had a very pleasant visit, and that you were well looked after by the team. We certainly hope we get to welcome...More

Reviewed 9 January 2019 via mobile

I really don’t enjoy writing negative reviews about any business and I’d love for the Mason’s to become a local success story as the area is in desperate need of a vibrant pub that offers good fare at reasonable prices. Unfortunately this new venture is...More

Date of visit: January 2019
3  Thank YorkshireDJ
StevieFCI, Group Sales & Marketing Manager at The Masons Arms, responded to this reviewResponded 1 week ago

Good afternoon, Thank you so much for your feedback from your visit back in the beginning of January. We appreciate it all being bought to our attention. Firstly, really glad to hear you have been impressed with the aesthetic changes to The Masons Arms and...More

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