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Ratings and reviews

RATINGS
Food
Service
Value
Atmosphere

Details

PRICE RANGE
US$18 - US$44
CUISINES
Indian, Asian, Balti, Bangladeshi
Special Diets
Vegetarian Friendly, Vegan Options, Gluten Free Options
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meals, features, about
Reviews (679)
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678 results
Traveller rating
468
80
45
38
47
Traveller type
Time of year
LanguageEnglish
Traveller rating
468
80
45
38
47
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All reviews curry rice naan best indian indian restaurant last night fantastic food lovely meal takeaway
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Reviewed 4 days ago via mobile

Ordered a takeaway. Polite over phone. Collected. Drove home. Put meal out and all 4 popadoms burnt. Not good. First time I have used them. Not sure if I will again.

Date of visit: September 2021
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Reviewed 1 week ago via mobile

5 star service after reading a recent review woz a bit worried when we arrived got a very warm welcome seated very quickly and woz told you can use the qr app on the table to see the menu I point out the the waiter...not got my phone on me to do that not a problem he went and got 2 menu s and promptly served with drinks looking around all tables clean and good to see all different nationally s dining in ther on a Sunday night food is excellent and both waiter s were pleasant and made sure drinks were served promptly a credit to the viceroy dont let the negative review s put you off service your recive can be dependent on your attitude towards the person serving you i think I would have missed out on a fantastic meal and service it i had a voided at all cost well done the vicroy teamMore

Date of visit: September 2021
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Reviewed 3 weeks ago

I was set to order 3 different vegetarian sides as an entree, but the waiter offered to make a veggie balti with paneer and it was incredibly good. Looking forward to another visit when I'm in town again.

Date of visit: August 2021
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Reviewed 16 August 2021 via mobile

Been eating at Ali’s restaurants for 40years, first time last night at The Viceroy since reopening after lock down, really great food, fresh, great flavours, great staff, Mr Ali keeps up his reputation in Carlisle, highly recommended and reminds you why not to bother with...a take away when……..the sit down meal is so much betterMore

Date of visit: August 2021
Helpful?1  
Reviewed 31 July 2021 via mobile

The viceroy review AVOID THIS RESTAURANT AT ALL COSTS. VERY racist staff. Truly and utterly disgusted by my experience and meal at this restaurant. When we entered the restaurant, my family and I were in a very good mood, but our whole day was completely...ruined by our time at this restaurant. First off, we were offered a revoltingly dirty table, and the waiter who had served us said that a kid was sitting there previously and that the floor was dirty, and that it was “okay”. Well, having a dirty table is not okay!! You should be cleaning your tables! That is BASIC HYGIENE - not even related to covid and besides, the table wasn’t “slightly” dirty, it was disgusting, honestly. Only when we asked the waiter to give us another table, he offered us something that we could actually eat at, not that it wasn’t dirty, and the way he gave us that table! He sighed and angrily sprayed the table, as if he was doing us some sort of favour! How rude can you be to customers! And then, we weren’t even told that we had to scan the menus using our phones and we were waiting for 20 minutes for someone to give us a menu, and no one came up to our table asking us what we would like. After a while, we ourselves had to ask a waiter to come to our table, and only then did someone bother to tell us that we had to scan menus with our smartphones. And the menu! Where do I begin? The menu had absolutely no vegetarian options except 2 or 3 as side dishes. This is completely unfair, you should be able to serve to all types of customers. I’m sure there would be nothing available for vegans. When we asked a waiter, he was extremely rude, and told us that we could “take out” the chicken from the curry and make it as a veg curry. The way he talked to us, he made us feel like we were stupid for being vegetarians. I’m sorry, we are vegetarian - and I refuse to eat curry that had meat in it at one point! I think that it is utterly ridiculous to even say that to someone. I’m sure fellow vegetarians will be disgusted by even reading this. The waiter then told us he would come later to take our order, but he never came! Finally, the only kind waiter in the restaurant, Jamal, came up to us and asked to take our order. When the rude waiter, who had served us before, came to give the plates and food to us, he simply threw the items on the table, and mumbled some random things to us, which I couldn’t even hear properly. And to think about it, all of the waiters except Jamal were unkind to us, and treated us unfairly because we were the only coloured people in the restaurant. They were friendly to everyone in the restaurant but us, because the reasons are obvious. I have never seen such revolting, disgusting and racist behaviour in my life!! and they were showing us such arrogance, as if they were some kind of kings. Even the food wasn’t good - the chapattis were RAW, and were in a state where they were not even edible, and the curries were flavourless. To add on to the bad service, the waiters asked every table but ours if the food was good, and simply ignored us. When we went to tell Jamal about our bad experience at the restaurant, he was calm and he was asking us what had gone wrong, until the rude waiter came and butted into the conversation, by making a sarcastic comment about the menus, and that we “should have read the signs”. He proceeded to shout aggressively at me and my wife, and started making rude signs as if we were talking rubbish!! How can you be so rude to a customer! We paid our bill and left the restaurant(£30, by the ways, not in the slightest worth it), angered by the disgusting, racist treatment we had received. I don’t think that I have ever been treated this badly because of my skin colour in my life and I am truly and utterly disgusted with the racist behaviour towards us. I strongly condemn this kind of behaviour be it any industry especially hospitality industry. AVOID THIS RESTAURANT AT ALL COSTS. If you have received this same treatment, you should complain about your experience to the council, as I am going to do. The behaviour of the staff at this restaurant was completely unacceptable. AVOID THIS RESTAURANT. MOST RACIST PEOPLE I HAVE SEEN IN MY LIFE.More

Date of visit: June 2021
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Reviewed 23 July 2021

We were a party of 14, staying at Gretna Green for a wedding. We selected the Viceroy as it was relatively close by and had excellent reviews. We were not disappointed. The restaurant is on the first floor but they accommodated our party without any...problems including providing wheelchair access access via a lift in their takeaway section. The service was first rate and all the staff were very friendly. They even presented the bride and groom to be with a bottle of complimentary wine on departure. The food was excellent and everyone said it was one of the best Indians they had ever tasted. The bill was also very reasonableMore

Date of visit: July 2021
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Reviewed 20 July 2021 via mobile

The strong point of this restaurant is the service. They were all very helpful and pleasant and the starter and main courses that I ordered were served in reasonable time and at a fair price. The bhuna prawn puri was very nice indeed and the...pint of draught cobra hit the right spot on a very warm day. The only reason that I don’t give the restaurant 5 stars is that my chicken jalfraizi was more like a dupiaza with lots of onions and not so many chillis or peppers. The chicken was very tender however and I fully appreciate that each individual restaurant prepares this meal in a slightly different way. I would certainly be happy to visit again when next in the area.More

Date of visit: June 2021
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Reviewed 7 July 2021 via mobile

Second visit in a month or so, and I live over 100 miles away! Great service, decent prices, lovely set up and ….. amazing food!

Date of visit: June 2021
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Reviewed 6 July 2021 via mobile

Outstanding service and food. Had a wonderful meal tonight, and thank you for the excellent service.

Date of visit: July 2021
Helpful?
Reviewed 13 June 2021 via mobile

Food was ok. Cleanliness was poor so if you’re worried about COVID, I’d stay away. Under the table was covered in food presumably from the previous people. One of the waiters was not wearing his mask properly (was wearing it as if COVID came from...his chin) and they wore the same dirty gloves the entire time, which makes the gloves pointless. I won’t be rushing back anytime soon.More

Date of visit: May 2021
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Questions & Answers
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Margaret & ... A
25 August 2016|
Answer
Response from Alamgir1985 | Property representative |
We have relocated to shaddongate which is just over the road from our original address. The restaurant is not open yet but hope to have it open in a couple months time
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chrsay
15 July 2016|
Answer
Response from Alamgir1985 | Property representative |
The actuall restaurant is still shut from the floods in December 2015 If you would like a takeaway service,the owner has a takeaway located right accross the road on shaddongate. If it is only dinning in you are looking... More
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Frequently Asked Questions about The Viceroy

Yes, The Viceroy offers takeaway services.

The Viceroy is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 4.5
  • Service: 4.5
  • Value: 4.5
  • Atmosphere: 4.5