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Shepherds Ice Cream

9 High Town | Hay On Wye, Hay-on-Wye HR3 5AE, Wales
+44 1497 821898
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  • Excellent54%
  • Very good32%
  • Average11%
  • Poor2%
  • Terrible1%
Travellers talk about
“ice cream” (148 reviews)
“cakes” (19 reviews)
“sundae” (4 reviews)
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Cafe, British
9 High Town | Hay On Wye, Hay-on-Wye HR3 5AE, Wales
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Reviews (240)
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1 - 10 of 239 reviews

Reviewed 1 week ago via mobile

Would definitely recommend the ice cream here. Lots of fab flavours and toppings are amazing. Truly the nicest ice cream I've ever had.

Thank Jane P
Reviewed 2 weeks ago via mobile

It's the first time in my life I had Elderflower-Sorbet and I absolutely loved it! There was one other sorbet and a great choice of milk-ice-cream.

Thank Britta48
Reviewed 2 weeks ago

Staff friendly. Had peanut butter ice cream, well worth a try it was lovely. Lots of different flavours.

Thank harveyBasildon
Reviewed 3 weeks ago via mobile

Although primarily an ice cream parlour this place serves good coffee and cake too. Pleasant place to be, centrally located and fair prices.

Thank billobe1
Reviewed 10 September 2017

A really nice place to sit, inside or outside. Flat White wasn't on the coffee menu, but they didn't mind the request and were happy to make it anyway. So glad they did. Thank you. It was the nicest we've had in a long time....More

2  Thank MM1983
julietnn, Manager at Shepherds Ice Cream, responded to this reviewResponded 12 September 2017

So glad you had such a positive experience in our ice cream parlour. Juliet

Reviewed 10 September 2017

yummy icecream and great coffee - even though the weather was warm its a must see and visit treat - good to sit outsie and watch the world go by

Thank kty910
julietnn, Owner at Shepherds Ice Cream, responded to this reviewResponded 11 September 2017

Glad you enjoyed both the ice cream and coffee. Juliet

Reviewed 3 September 2017

Me and the husband came here for a pre-lunch treat. I had mint choc chip with sprinkles, and the husband had peanut butter. This place deserves it's reputation because the ice cream was delicious!

Thank Koffee741
Reviewed 29 August 2017

Nice little ice cream shop in the heart of Hay, very very ice creams. They also have a little seating area outside which is great if you can get a spot, great for people watching while you relax

Thank Ewen65
Reviewed 23 August 2017

Delicious ice cream with a wonderful array of flavours to choose from and less expensive than expected. We were visiting accompanied be our young dog, so took a table outside to enjoy our cornets and watch the world go by. This will be my first...More

Thank ShrewsburyMum
Reviewed 21 August 2017

The queue at the door brought this to my attention! The range of flavours at their counter were incredibly adventurous and enticing. They invited me to try before I bought. I selected their heavenly tumeric ice-cream (with ginger) and my husband the arabic coffee. Lovely...More

Thank Sarah G
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Questions & Answers
Andrew O
24 August 2017|
AnswerShow all 2 answers
Response from julietnn | Property representative |
Yes we have two sorbets, an elderflower and a tayberry one both of which are lactose free
25 July 2016|
AnswerShow all 2 answers
Response from julietnn | Property representative |
I just answered the trip advisor report, something wrong with their algorithims if it went to the wrong person!!
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Restaurant Details

Rating summary
  • Food
  • Value
Restaurant features
Takeout, Outdoor Seating, Seating, Wheelchair Accessible, Free Wifi
Good for
Child-friendly, Local cuisine, Kids
Open Hours
10:30 - 17:30
09:30 - 17:30
09:30 - 17:30
09:30 - 17:30
09:30 - 17:30
09:30 - 17:30
09:30 - 18:00
Location and Contact Information
  • Address: 9 High Town | Hay On Wye, Hay-on-Wye HR3 5AE, Wales
  • Location: Europe  >  United Kingdom (UK)  >  Wales  >  Powys  >  Hay-on-Wye
  • Phone Number: +44 1497 821898
  • E-mail
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