It seems my experience is quite common reading other reviews! From my experience, my wife and I cycled to Knutsford on Saturday morning, and whilst my wife locked our bikes outside on the street, whilst I had to take a call from my doctor, so...I wandered into the courtyard to get away from the traffic noise and then grab a table.
Whilst I was on this very personal and important phone call, the lady working at the Courtyard felt it necessary to interrupt me in full conversation, she used the pretence of "Can I help you?", but it was clear from her blunt interruption that she didn't view me as a desired customer as when I said replied no thank you and tried to continue my phone conversation, she went on to interrupt further and suggest that I was in the way of other customers entering, which of course, I was not! Needless to say that after such a cold welcome, I went back out and told my wife of my experience and so we went on to enjoy some lovely coffee and cakes, with a warm welcome and polite staff at the Cafe on the Corner next door.
It perplexes me why some people work in the hospitality industry when they have absolutely no interpersonal skills, particularly when dealing with potential customers! What also amazes me is that despite the number of similar experiences voiced here on TripAdvisor, the staff continue to behave like this towards customers. Well, good luck to them because with such stiff competition in Knutsford for customers, I'm sure they can ill afford to turn anyone away!More