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Ostler at The Borough Arms Hotel

26 King Street, Newcastle-under-Lyme ST5 1HX, England
+44 1782 629421
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Overview
  • Excellent80%
  • Very good14%
  • Average3%
  • Poor1%
  • Terrible2%
Travellers talk about
Open Now
18:00 - 21:00 Hours
CUISINES
British, Gluten Free Options
PRICE
££ - £££
RATINGS
Service
Food
Value
LOCATION
26 King Street, Newcastle-under-Lyme ST5 1HX, England
All Details
Write a ReviewReviews (77)
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1 - 10 of 77 reviews

Reviewed yesterday

Lovely staff, good sized meals with additional veg. Deserts delicious . Would highly recommend . Very reasonably priced .More

Thank Kerry B
Lynne H, Guest Relations Manager at Ostler at The Borough Arms Hotel, responded to this reviewResponded yesterday

We are delighted that our Ostler Restaurant met with your expectations, and we thank you for your positive comments with regards to your meals and the service from our team. We will certainly pass them on to our team who are sure to be very...More

Reviewed 1 week ago

My wife & I were astonished to find that the owner, Mr Sheikh, remembered us from approximately two years ago, having had our wedding reception there. He shook our hands and showed a genuine care & interest in how we had been getting on since...More

Thank Lee S
Lynne H, Guest Relations Manager at Ostler at The Borough Arms Hotel, responded to this reviewResponded 1 week ago

Dear Lee S, We are delighted that your visit and meal met with your expectations. It is wonderful that you have sampled a feel of our 'family' atmosphere, and it comes as no surprise to us that Mr Sheikh remembered you. Although we host many...More

Reviewed 2 weeks ago

On my 70th birthday on the 23rd June 2018 I went with with my wife and 29 friends and relatives for dinner at the Ostler Restaurant. The food and service were both fantastic and the birthday cake they made me was beautiful. All the staff...More

Thank adrian0rr
Lynne H, Guest Relations Manager at Ostler at The Borough Arms Hotel, responded to this reviewResponded 2 weeks ago

Dear Adrian, We are delighted that your birthday celebration met with your expectations and we can assure you that our team thoroughly enjoyed hosting your special event. We will pass your kind comments on to them and they are sure to be really pleased. They...More

Reviewed 3 weeks ago via mobile

I booked the Ostler visit for a visit by colleagues who were also staying in the hotel. It was excellent - most of us had 3 courses, and my rib eye steak was sensational! Everyone else was happy with their meals, and the service was...More

Thank Rob J
Lynne H, Guest Relations Manager at Ostler at The Borough Arms Hotel, responded to this reviewResponded 3 weeks ago

Dear Rob J, We are delighted that your meal at our Ostler Restaurant was to your satisfaction. Your positive comments will be passed on to our team and they are sure to be very pleased. Our ingredients are locally sourced and we take pride in...More

Reviewed 26 April 2018

Meal was lovely, staff very good especially (Emma and Amanda),would recommend for any family occasion Fab-u-lous..More

Thank pappamachin
Lynne H, Guest Relations Manager at Ostler at The Borough Arms Hotel, responded to this reviewResponded 27 April 2018

Dear pappamachin, We are delighted that you enjoyed your meal and have passed your comments on to Emma and Amanda. They both agree that it was a pleasure to attend to you, and on behalf of the team, they say it will be an honour...More

Reviewed 4 April 2018 via mobile

Staff were lovely and friendly. Interacted with the children well and were attentive to our needs. However, the food was mediocre at best. It was like stepping back in time with hotpot and braised steak lunch time options. Not that we would complain if they...More

1  Thank Abstract42
Lynne H, Guest Relations Manager at Ostler at The Borough Arms Hotel, responded to this reviewResponded 10 April 2018

Dear AbiStevePhillips, We are delighted with your positive comments with regards to our team and service you received, and we will be happy to pass them on. We do, however, apologise that your meal did not meet your expectations and have taken up with our...More

Reviewed 28 March 2018

I arranged my parents 60th wedding anniversary surprise party for 43 guests in the King room at the hotel. The organiser was extremely helpful and discussed the options available and was happy to make changes if asked. The day itself was perfect. Staff were exceptional...More

Thank Lorna C
Lynne H, Guest Relations Manager at Ostler at The Borough Arms Hotel, responded to this reviewResponded 31 March 2018

Dear Lorna C, Thank you for taking the time to write a review of your experience at our hotel on with your recent celebration with us. It was a pleasure to host your wonderful celebration and we are delighted to hear that you enjoyed your...More

Reviewed 14 March 2018

Yet again an excellent lunch. Seamless high quality service. Excellent food, atmosphere and staff. A well managed, welcoming and comfortable restaurant. A big thank you to all who make our visits so enjoyable!More

Thank mariamalkin
Abbie M, Guest Relations Manager at Ostler at The Borough Arms Hotel, responded to this reviewResponded 17 March 2018

Hello mariamalkin, Thank you for taking the time to write a review of your Mother's Day Lunch in our Ostler Restaurant. I am so pleased that you enjoyed your visit and our staff will be delighted to read your compliments regarding our food and service....More

Reviewed 26 January 2018

We had a most enjoyable lunch in the Ostler restaurant. The menu choice was varied and in our group of 7 we tried most of them! All agreed the food was perfectly cooked, the right temperature and the portions generous. The service was excellent and...More

Thank MrsG G
Abbie M, Guest Relations Manager at Ostler at The Borough Arms Hotel, responded to this reviewResponded 2 February 2018

Hello MrsG G, Thank you for taking the time to write a review of your experience. I am so pleased that your party enjoyed their lunch (especially the birthday girl!). Your positive comments about our food and service will certainly be passed on to Mr...More

Reviewed 14 January 2018 via mobile

The menu choice was good until advised of the dishes that were not available. The service was good but the food was poor. For example, Seafood medley starter consisted of a small piece of cold poached Salmon, 3 cold mussels and 3 warmish prawns for...More

Thank rod58
Abbie M, Social Media Team at Ostler at The Borough Arms Hotel, responded to this reviewResponded 21 January 2018

Hello rod58, Thank you for taking the time to write a review and for bringing some of these issues to our attention - we appreciate all feedback from our guests. We appreciate your positive comment regarding the service that we offer - our team work...More

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Restaurant Details

Rating summary
  • Food
    Service
  • Value
Average prices
US$13 - US$53
Meals
Lunch, Dinner, Drinks, Breakfast
Restaurant features
Reservations, Seating, Waitstaff, Parking Available, Free Off-Street Parking, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Accepts American Express, Accepts Mastercard, Accepts Visa, Free Wifi, Accepts Credit Cards
Good for
Child-friendly, Groups, Special Occasion Dining, Kids, Business meetings
Open Hours
Sunday
12:00 - 14:00
18:00 - 21:00
Monday
12:00 - 14:00
18:00 - 21:00
Tuesday
12:00 - 14:00
18:00 - 21:00
Wednesday
12:00 - 14:00
18:00 - 21:00
Thursday
12:00 - 14:00
18:00 - 21:00
Friday
12:00 - 14:00
18:00 - 21:00
Saturday
12:00 - 14:00
18:00 - 21:00
Location and Contact Information
  • Address: 26 King Street, Newcastle-under-Lyme ST5 1HX, England
  • Location: Europe  >  United Kingdom (UK)  >  England  >  Staffordshire  >  Newcastle-under-Lyme
  • Phone Number: +44 1782 629421
  • E-mail
Description
In the Ostler Restaurant, our menu includes freshly cooked, traditional British Fayre, as well as more continental flavours, and an extensive list of wines is provided to satisfy the most discerning palates. Vegetarian tastes are well catered for and special dietary needs are happily accommodated.
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