I'm a 61 y o bloke from Durham DH1 but had never heard of Broom House Farm. My male friend from Wakefield & I were on our way to Derwent Reservoir. Sat. August 2023. Our visit to BHF was OK. We enjoyed it, mostly. We...did think its is more geared for children/ families, ie attractions but we did like that. ( animals, swings etc.).The seating area outside was fine apart from a plethora of " No picnics" signs. Our cooked breakfasts were excellent. Very tasty. ( I'd have preferred more toast). The downside, from memory, however, was that we paid £28. xx. for 2 cooked breakfasts & a pot of tea for 2. That was nearly £13.00 for ONE cooked breakfast. !!! ( I later asked the price of one breakfast). That is nothing short of over- priced & that is putting it mildly. I can get an all- you - can- eat cooked breakfast for £5.99, Mon to Fri & £6.99 on a Sat at a " Toby Carvery". A great place for families but at prices like this unfortunately this will be our first & last visit .More

What a brilliant day out. All the staff are friendly. Forest adventure is amazing for the children. I get how frustrating it is for them. Especially reading other reviews. It's very clear the rants are purely because people can't get their own way. Absolutely nothing...wrong with the ladies tone or manner. We joked with her all day about the stern info . In my view, it's very much needed, as you can see the disrespect some visitors had. Good on you for putting your foot down. Why should other visitors have to stand back and watch childish grown ups do as they please. Yes, they are also right about picnics being in a separate place. It is a business after all 😊 keep up the hard work. Well done to your dedicated staff.More

The place was dirty, not dirty like farm muddy, but dirty like the cutlery we were given with our first round of cuppas had ketchup on it (No we hadn't had anything with ketchup). Meaning the dishes were not clean. Customer service was pretty unacceptable....I like a business who understands that they have a responsibility to treat their customers equally, without discrimination or unfair treatment on the basis of certain personal characteristics. People with food allergies shouldn’t feel excluded from family days out. Sharing food together plays a big part in relationship building, social interaction and celebration. When allergies are very severe they are considered a disability. I have never been anywhere that has excluded my nephew for his allergies before this. However AFTER explaining to the staff and later the manager that he had severe food allergies and that due to ending up in hospital on numerous occasions that we would not feed him food purchased at the café the manager continued to insist that next time we came he would have to use the picnic area. This felt very much like discrimination towards him which was very upsetting to see as he is only 2. I noticed one member of staff did seem concerned how this would look to the other customers in the cafe at the time and shouted to me that it was 'NOT discrimination'. I was with my family, About 10 of us in total. We spent over £50 on food in the café and farm shop as well as around £48 on adventure tickets for the kids. Everyone has the right to a review of their day out and that's my take on it. Should the place change their policy on the matter and train their staff properly around discrimination, then I would happily change my reviews.More

Broom House Farm is a delightful place to visit whether you are a child a grown up or a little bit of both 😉 the forest adventure is one of our favourite places to visit and spend a few hours exploring the forest, playing, learning...about nature and most importantly spending quality time together. We always follow our adventure with a wholesome lunch from the cafe, the food, and the cakes are always delicious and fresh, the coffee is locally sourced and never disappoints! The staff are warm, friendly, helpful and make you feel so welcome, always very accommodating as my kids can be a little fussy when it comes to food. You can’t head home without visiting the farm shop, filled with high quality local produce; meat, cheese and chutneys are some of our favourite bits! Absolutely gorgeous place and gorgeous people, 100% worth a visit 💫More

Went with my two sons today on one of our many visits over the years - 2 of the 3 of us are dairy intolerant and the staff are always spot on at noting requests for swaps. I don’t have a serious allergy so no...idea what that’s like but I happened to notice the couple of negative reviews around this and figured that I wouldn’t want a decent local business to get a bad rep unnecessarily. Over the nearly 15 years we’ve been up and down the hill we’ve had cracking times here, birthday parties, brunches, cakes and even an odd Sunday lunch (it remains the only commercial setting I’ve ever had a dairy free Yorkshire pudding done for me) and have seen many staff come and go - sometimes over the years service has been slow, sometimes they make mistakes with the order, sometimes I’ve even been grumpy with the staff and but in every case verbal feedback or even an email has been welcomed and followed up. I have to say over the last couple of years despite staffing issues I’ve found service has been similar to today - friendly, fairly quick given how busy it can be and decent quality unfussy breakfast. The butchery guys are always friendly and happy to do any cut you like. Broom house farm is not perfect and the guys don’t always get it right but my experience is that most things can be resolved with a chat and a smile.More

Discrimination is discrimination. People with food allergies - not really welcome. Went here today with 4 kids and 6 adults. The day started off great with beautiful rays of sunshine, then the rain came which couldn't be helped. After we went to the cafe to...order some food. One of the kids, my nephew, (boy aged 2) has a severe food allergy, his parents tend to not risk feeding him food from just anywhere as they've had some severe reactions from different places in the past, (specially when one of the tea spoons with one of our coffees had ketchup smudges) so they bring food with them wherever they go ,which I'm sure any parent with kids with autism and allergies can understand, is stressful enough. In this instance my nephews' parents brought over sausage rolls that my nephew can eat to get rid of any the risk of any reactions. Let's just say that The staff and manager in the cafe were both rude and condescending to our situation. Please understand that it's not like we brought a picnic, it's a pack of sausage rolls for my nephew, and if the other kids wanted to try or have some of course they were open to. Everyone else had ordered meals and food throughout our visit,including the other 3 kids, it's not like we didn't. The staff were "happy" for my nephew to eat away at another set of picnic tables - away from his family? He's 2. Oh yeah remember its also raining. Does my nephew having sausage rolls negate the rest of the family having food? Absolutely atrocious attitude towards a child with disability. No you will not "sweep it under the rug" - the fact that a child with allergy is eating food that he can eat. Just because "other places do it" doesn't make it right? Understandably, some of us were angry and spoke to staff in ways that we wouldn't normally, but please put yourself in our position. Imagine if that's a family member or your own son, daughter or grandchild. To the "manager/supervisor" who came out to try and diffuse the situation; you need to learn how to deal with customers, you did not try to diffuse the situation, you came in not trying to find out more information to help the situation, you came with the attitude that you are right and we're wrong. You my friend, need extra support in your job, extra training, otherwise unfortunately, you'll be doing the wrong thing without even knowing or understanding why. Empathy and diffusing situations is part of your job, there's loads of free online courses for customer services, I'd check them out for your sake. All in all the forest trek was great, my burger was actually lush and even though it was busy my food actually came out in good time. My family and I, go to Broom House farm about 5-6 times every year. This visit, will unfortunately be the last. If you have a family member or a child with allergies, I would keep what I've mentioned in mind.More

Called here today for coffee and a bacon and sausage sandwich and I hav to say it was delicious staff friendly place was good and the gram shop great will definitely be back

Lovely day out here. Plenty to do for children, especially 5 and over. They loved the fairy trail and all the activities. Only one or two parents not supervising properly and the rest were which made it a good day out as not constantly having...to tell other children not to push in etc. Lovely Ice Cream and not too many wasps - one positive of the terrible weather lately! Cafe great too and nice and clean as were the toilets. Very good value day out. Only downside is that even if only one member of the group needs to bring their own food, the rest can’t use the cafe either and need to all sit in the picnic area. We were happy in the picnic area but would have preferred perhaps a minimum spend or similar instead to guarantee a seat so the others didn’t have to limit their choices and get stuff that was was easy to carry to the picnic area or could be eaten on the floor if no seats when we got there ie. Really means can’t get a hot drink or need to do it at a separate time to lunch to sit in the cafe area. I understand why though and the picnic area is nice.. The burgers coming out of the kitchen as we ordered looked absolutely delicious. Highly recommend, nice day out that’s a little bit different.More

Exelent and friendly staff. Great atmosphere, Great equipmwnt for the kids, such as slides, ziplines and interactive scavenger hunts and events. The Forset Keeper was exteremely kind and clear with rules on the forest adventure. The only down side is the people disresepecting and breaking...equipment and ignoring rules such as no pinics; unless in designated areas, littering in the beautiful forest. Overall would 100% recomend and extremely affordable.More

Always a pleasure visiting the farm shop. Meat is superb and good value considering it is organic and excellent quality. Lots of other goodies from local suppliers as well. Staff are friendly and helpful. A good trip out.

Called in today for coffee and ice cream with my elderly mother who loves teashops. It couldn't have been better! The friendly welcome and help to a seat, the lovely surroundings with fresh flowers on the tables and the yummy cakes on display (earmarked for...next time!). When it started to pour with rain, we were even lent a big umbrella to see us dry to the car. A perfect visit - we can't wait to go back. Many thanks to all.More

We are becoming regulars here, for breakfast. Always lovely, fresh food and nice surroundings! Would highly recommend!More