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Ratings and reviews

RATINGS
Food
Service
Value
Atmosphere

Details

CUISINES
Seafood, Fast food, British
FEATURES
Takeout, Wheelchair Accessible, Accepts Credit Cards
Reviews (370)
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369 results
Traveller rating
183
61
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28
66
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LanguageEnglish
Traveller rating
183
61
31
28
66
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All reviews fresh fish crab prawns chips island
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Reviewed 21 July 2023 via mobile

Popped in for prepared crab and what a crabby lady who was serving! Very ignorant and rude! Almost felt like we were causing offence for trying to purchase. The guy who was in there had no smile on his face. I would of thought that...as a business they would want profit in the till and returning, valued customers 🤔 probably the 1st hostile person we've come across on the isle of wight. Also apparently crab 🦀 is something that isn't eaten in the summer 😕 🙃 not sure about that.More

Date of visit: July 2023
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 23 April 2023 via mobile

When ever we are on this side of the island we pop in not for the fish and certainly not for the service we just love how rude the women on the fish counter is , dare to ask a question and you’ll be met...with the most rude wry sarcasm mixed with utter disgust for your very existence, when we leave all of us just laugh so much . Obviously she is like.this with many customers as the reviews say , but just wanted to say thanks for never changing and cheering us all upMore

Date of visit: April 2023
Helpful?3  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 10 March 2023

Contrary to other reviews we found the proprietors to be welcoming and extremely helpful; giving us a recipe for fish tacos that we are going to try out tonight. Highly recommend a visit!

Date of visit: March 2023
Helpful?
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Reviewed 16 February 2023 via mobile

Several years back I had the most delicious crab and chips from this outlet. I made the error of remembering it as a crab sandwich (it was crab and chips) and, accordingly, asked the owner if they sell this now. I did not expect the...curt attitude with such rudeness and sarcasm. It might have been the previous owners who sold crab and chip, with massive success; I cannot be sure. Be prepared……I am sure that Covid and Brexit have wreaked havoc on their business but it isn’t about to improve anytime soon with this level of customer service.More

Date of visit: February 2023
Helpful?2  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 September 2022 via mobile

Had the best potted crab that I've ever eaten - absolutely fresh, succulent & a taste to die for....worth every penny & will be back for more before the end of our hols!

Date of visit: September 2022
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Reviewed 6 August 2022 via mobile

Crab is second to none and fish as fresh as you can find anywhere. Highly recommended. Don't really get the comments about the lady in there. She was quite direct and to the point but I wouldn't describe her as rude. Will definitely go back...on our next visit.More

Date of visit: August 2022
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 15 May 2022

Do not make the mistake of thinking this is a takeaway or restaurant.It is the retail outlet of a Ventnor based family fishing business. The fish is caught every day,is totally fresh and top quality. You get what they have caught on the day plus...crab and prawns. You get expert advice on cooking. Once you are clear on what it is- not,repeat not a takeaway everything is brilliant.More

Date of visit: May 2022
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 14 January 2022

Let’s get something straight- this is an outlet selling amazing fresh fish caught daily. Over many years living in Brittany I have never come across fish as fresh and good as at The Fish Haven. Let’s also get another thing straight- the lady serving here...who is criticised in reviews here is knowledgeable,helpful and friendly. If I had idiot visitors thinking I was running a takeaway or some fancy takeaway I’d be impatient,not least with rude and overbearing visitors. Fishing is not an easy trade and the team here work very hard. Local residents know the truth- this is one of the best locations in a quirky town which is fast becoming a gourmet centre. So buy fish,take their advice on how to cook it and enjoy the wonderful experience.More

Date of visit: January 2022
Helpful?4  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 20 August 2021 via mobile

on requesting this take away the lady was very curt and said she hadnt done it for 2 years. she said we could buy crab and get chips anywhere. disappointing

Date of visit: August 2021
Helpful?
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Reviewed 17 August 2021 via mobile

Very good food and really friendly staff too. Fish and chips excellent but make sure you have lots salt and a cold soft drink too.

Date of visit: August 2021
Helpful?
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Reviewed 3 August 2021

I can't comment on the quality of the food because we didn't make it past the woman serving. I don't think I have ever come across anyone quite so obnoxious. I'm staggered that anyone working in a forward facing role can think that behaving that...was is at all appropriate.More

Date of visit: August 2021
Helpful?6  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 2 June 2021

Phoned to ask if it was possible to order some crab for collection only to be informed in a very rude manner ‘we don’t do orders’. I asked if they would have plenty available for me to collect and the reply was that we had...better get there as they opened and they may have some but couldn’t guarantee it. I also asked about cooked prawns and was informed they only had frozen catering packs but ‘don’t think there are any of those left!’ At this stage I was absolutely disgusted and very sarcastically thanked her for ‘all her help’ and slammed the phone down. Phoned JB Fisheries at Cowes and spoke to a lovely lady who couldn’t have been any more helpful......ordered my crab and prawns, was able to collect them when it suited me..in a totally covid safe manner. Absolutely brilliant. My advice would be don’t bother with Ventnor....go to Cowes!More

Date of visit: May 2021
Helpful?3  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 18 March 2021

We called today to kindly ask to reserve my much anticipated birthday dinner for collection this morning to be very rudely told by a woman, “we don’t do that, we don’t just whip things out from under people’s noses” referring to walk in customers. “We...don’t do telephone sales *grunt*.” I was merely asking to reserve two fillets of skate. It’s fish, hardly the Harrod’s Boxing Day sale. The manner was shocking. I wasn’t given the chance to explain I cannot be a “walk in” because of a recent seizure and my husband would instead drive across the Island and collect within the hour once my carer had arrived. I understand if this is their policy to have customers huddle outside (albeit a strange one during a Covid pandemic lockdown) but the stunning rudeness with which it was delivered left me shaken and it tainted an otherwise happy birthday morning. The woman could have simply and politely explained how they run their business. It is a tremendous shame that they have now lost us and our family as customers that used to travel from the opposite side of the Island to them. We will certainly be using JB’s of Cowes who appreciate their customers and for decades have treated us all with kindness and grace. A sad day.More

Date of visit: March 2021
Helpful?3  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 14 February 2021

The fish from here is wonderfully fresh. The staff are super knowledgeable and helpful. We had turbot fillets today. Scrumptious!

Date of visit: February 2021
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 12 December 2020

You simply cant get fresher, piping hot take away to sit on the beach or bandstand and munch away. The quality is Excellent

Date of visit: July 2020
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Questions & Answers
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lynnsS7011FM
8 May 2016|
AnswerShow all 2 answers
Response from Derek P | Reviewed this property |
When we visited in February we were told by the owners that there is a plentiful supply offshore and they only take what they can use so anytime is a good time.. Enjoy! We certainly did.
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VENTNOR HAVEN FISHERY TAKEAWAY - Restaurant Reviews, Photos & Phone Number - Tripadvisor

Frequently Asked Questions about Ventnor Haven Fishery Takeaway

Yes, Ventnor Haven Fishery Takeaway offers takeaway services.

Ventnor Haven Fishery Takeaway is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 4
  • Service: 3.5
  • Value: 3.5
  • Atmosphere: 3.5