Costa Coffee

Costa Coffee

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Ratings and reviews
2.5
2.5 of 5 bubbles

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2.5
2.5 of 5 bubbles9 reviews
Excellent
1
Very good
1
Average
2
Poor
1
Terrible
4
Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information.

Davey C
Douglas28 contributions
2.0 of 5 bubbles
Aug 2019 none
An obvious shortage of staff with a queue snaking out to the door and a long wait for a very bland latte does nothing to brighten the day. It's time these people gave their customers a better deal. The latte they serve has very little coffee in it, in fact, it is just like drinking warm milk. For goodness sake, customers are paying enough, they want a quality brew.
Written 2 September 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

magnyvex
Devizes22 contributions
3.0 of 5 bubbles
Oct 2018 none
Coffee was hot and tasty. Cake fresh and enjoyable. Busy at lunchtime with tourists and local people. We stopped for a rest before going on the tram.
Written 23 October 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Ultimatedaytrips
Belfast314 contributions
3.0 of 5 bubbles
Oct 2016 solo
Stopped for a hot drink in this costa, the drink was beautiful and the seats provided were very comfortable. Toilets were a let down by them not being clean.
Written 25 October 2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

David W
4 contributions
1.0 of 5 bubbles
Oct 2022 family
What a disgrace. A very cross and grumpy large lady was smashing about with the coffee making machine. The rather over burdened guy who took my order seemed to cower whenever coffee-zilla shouted at him, between smashing up the coffee maker. Eventually Atilla the Coffee turned her attention to us ands demanded to know what we wanted. Having asked for 2 lattes and a flat white I had the temerity to ask for 3 baps and a toastie to be heated up. Zillo glared at me with some sort of passionate hatred of customers but managed to put me down with the barbed observation that “you can see we are busy at the moment”. I could see that but given the frankly hostile environment I could not see why, Chastised by the Iron Lady of coffee ;for daring to ask for food, we meekly took our very poor, week lattes and sat down. Observing the staff i l felt nauseated to see one of the staff holding a plate of toasties and shouting in full breath directly over the top of the plate to call in the unsuspecting customer. Get a costa toastie and have free tonsil bacteria with every order! Presently the angry one herself arrived with 3 out of the 4 food items we had at some epoc in the distant past ordered. A bad atmosphere became decidedly worse as we asked for nopkins and the missing 4th toastie. The honestly terrible experience was rounded off by a trip to the shocking toilets. Goodness me - I don’t think I have ever used a toilet in a cafe in such a rank and vile condition. Toilet paper on the floor. A toilet bowl with its own species of small brown life forms. A broken flush handle like a left over from a riot scene. What can I say? Douglas Costa was really bad.
Written 19 October 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

mohegan7
Isle of Man2 contributions
1.0 of 5 bubbles
May 2023 none
Had to wait for service whilst the gentleman behind the counter discussed what to write in a leavers card with his colleague, once he'd written the card, his attention turned to serving me but he couldn't have been more apathetic about it. In general this particular Costa is very poor, the majority of times I've visited there has been a very limited selection of cakes and any vegan savoury snacks such as the sausage bap or cheese and ham toastie seem to have disappeared altogether. Cleanliness bothers me too, the cutlery is always dirty and I wouldn't go near the toilets.
Written 20 May 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Julie
3 contributions
1.0 of 5 bubbles
Sept 2019 none
Been here many years and never thought I’d say I MISS GARY, any local will know what I mean. Since Gary left to pastures new IoM Costa and especially strand street is filthy, unkempt, sticky tables, bland vacant staff who ignore you when say good morning (on many visits) unless your a friend of course as too busy gossiping with them or from behind counter, smelly broken toilets with seat continually fall off, bigger girl who may be a supervisor as been there a long time is rude, unkempt, ignorant, looks as if she needs a good wash. We was sat right by toilets, she went in, we both heard chain flush and she immediately came out, stank, no washing of hands or tap turned on, disgraceful and disgusting of Costa staff. If they did a germ test on food after she handled it I dread to think, felt sick walking out, Never go again. Come back Gary, All is forgiven!
Written 9 September 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

ARJaffery
4 contributions
5.0 of 5 bubbles
Sept 2019 solo
Excellent service and excellent coffee. Best place to go to for catch up with friends. Keep up the good work
Written 3 September 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Miserable Meanders
Isle of Man35 contributions
1.0 of 5 bubbles
Apr 2018 solo
The pictures speak for themselves. Clearly not what it says on the tin! Hot chocolate was nice though.
Written 4 April 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Jillie G
1 contribution
4.0 of 5 bubbles
Feb 2018 couples
Great service, drinks, the mocha was fab and snacks, the banana and pecan loaf was delicious. I have only one small gripe, which is the music always seems to be a bit too loud and invasive to normal conversation.
Written 19 February 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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COSTA COFFEE, Douglas - 21-25 Strand St - Restaurant Reviews, Photos & Phone Number - Tripadvisor

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