It was a special birthday, so I called in person a couple of weeks before to make sure we got a nice table for 5 people - a very helpful guy recommended a large secluded window table - ideal, as we were to have two...boisterous kids in tow. On the night, we were furious to find there was no record of our booking, and the table we'd wanted was already occupied. However, the staff were very apologetic, and managed to put a couple of tables together by another window, nicely out of the way. The service from then on was first class, the food arrived swiftly and was excellent, and the prices were not too bad at all - particularly as, being a Tuesday, kids' meals were free! Highlight of the evening was when our nearly-four granddaughter had a strop and went to sit under the table, refusing to come out. The waitress taking our order sat down on the floor and joined her under the table, asking what she'd like to eat - and all was well! They even brought crayons and paper to keep the kids amused while waiting for the food. So, when booking, I suggest you get your reservation confirmed in writing/email beforehand.More