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Ratings and reviews

RATINGS
Food
Service
Value
Atmosphere

Details

PRICE RANGE
£3 - £29
CUISINES
Bar, European, British
Special Diets
Vegetarian Friendly, Vegan Options, Gluten Free Options
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meals, features, about
Reviews (254)
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253 results
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147
56
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21
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LanguageEnglish
Traveller rating
147
56
18
11
21
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All reviews roast beef pudding potatoes sunday lunch christmas meal lovely lunch lovely food denise narrowboat
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Reviewed 2 weeks ago

The food is so good freshly made services was very good very polite it's a small restaurant but lovely I say u need to book when they have special night will go again

Date of visit: February 2024
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 weeks ago

What a hidden gem! It was my first visit here and I had a lovely time here with my family for my daughter's 15th birthday. It was a really quiet Monday night dinner service and we booked a dome. The waitress was lovely - really...friendly and attentive. Food was also great. I told her it was my daughters birthday mid meal and she put a little candle on her brownie dessert, which was a really nice touch. I'll be back for one of your soul nights!More

Date of visit: January 2024
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 weeks ago

Excellent service Sue our waitress was wonderful. Wonderful food, lovely atmosphere, would recommend it to anyone, thank you to all the staff

Date of visit: January 2024
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 1 January 2024

Extremely rude staff, very unprofessional, very impolite and can’t believe the way they speak to customers who are in fact paying their wages! Please avoid this place and don’t waste your money. The food is not worth anywhere near what they are charging, I can...eat in much nicer places than hayes and pay less! Will stick to Marlow in futureMore

Date of visit: November 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 26 December 2023 via mobile

Our first Xmas dinner at the lock and Quay what can I say presentation of the tables was excellent. The food was outstanding. Everything was on point and the staff were absolutely outstanding so attentive to each and every table Denise, the manager worked so...hard with her team to make sure Christmas Day was perfect and she delivered that 100%. All I can say is well done. We had a chef with us and he said the food was 100% on point. Well done you must be so proud really made our Christmas thank youMore

Date of visit: December 2023
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 3 December 2023 via mobile

1st time visiting and I was blown away how fantastic and helpful all the staff was to us and the roast lamb and roast beef meals amazing will be going back as the atmosphere and setting was so relaxing

Date of visit: December 2023
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 3 December 2023 via mobile

I am a frequent customer at this restaurant and I recommended it for our work Xmas party, the food and the customer service was excellent

Date of visit: December 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 16 November 2023 via mobile

Poor food tonight but expensive for poor quality. Steak very chewy, triple cooked chips burnt, soggy but really potato wedges. To top it all of a service charge for reasonable service.

Date of visit: November 2023
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 1 November 2023

We came here for an early dinner last Saturday, we dont come from the area but my son plays football nearby every week, so we just wanted to find somewhere nice on the way back. Relatively easy to find and plenty of parking (be aware...you need to register your vehicle in the restaurant - although the system was not working when we went). Looks lovely from the outside, on the edge of the canal. There are also pod options which we will book next time we come (they look lovely). I believe these are an extra £45 and seat around 8. The place was quiet, but the staff were friendly and welcoming. Nice and clean inside, not over fussy and very open plan. Main courses were good, big portions and reasonably priced. Jerk chicken burger was lovely, and the kids meals were decent and well priced at around £7. Two slight niggles -we orders the cheesy garlic flatbread to share for a starter, and assumed for £7 it might be one of those plate sized round ones...however we received 3 small pieces between the four of us! Very tasty but definitely not value for money, so will avoid that item in future. I also found it very odd that the kids puddings were (give or take 50p) the same price as the adult puddings and as the kids mains, at around £6.50-£7. No idea who came up with this pricing strategy but it doesnt work for most families where the kids just want a couple of scoops of ice cream, or a smaller desert. The desert should not be the same price as the main course!! That said, we did enjoy our experience and will come back in the future to try out one of the pods, as this place is definitely worth eating at.More

Date of visit: October 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 29 July 2023

Avoid !!!Avoid !!Rude manager ,disgusting food ,Expensive Price McDonald’s is much better please don’t spoil your night out by going there and wasting 500£ of your hard work money

Date of visit: July 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 29 June 2023

This was the first visit for a while and this year too and whilst the food was good, I received a parking ticket as did other members of my group who were dining with me. When I returned to Lock & Quay to ask why...I received a ticket as parking is free, I was told that car registrations had to be put on a pad, which on my return was now at the entry (doorway) to the restaurant and bar, which also had a notice that if car details were not entered you will get £100 PCN. A pad and notice that was NOT in this position or visible on the day we were at the restaurant!! Furthermore, this has only come into force since January, what I was told when I returned, hence why I would have been totally unaware and even more so, because it was not visible at all. What was more alarming and upsetting, is that the woman I spoke to when I returned insisted, wanted to argue that the pad with the notice was there, when I and who was in the restaurant with me catagorically stated too that it was not. Then it changed to being told, then maybe somone was standing in front of it...standing in front of it where!! Their behaviour drew the attention of other customers who were not impressed about how I was treated, including being told it is too much of a hassel to sort, get the PCN cancelled. Such poor customer service. I will not be returning to this restaurant.More

Date of visit: June 2023
Helpful?2  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Denise Cooke, Owner at Lock & Quay Bar & Restaurant, responded to this reviewResponded 2 July 2023

Hi redngir Many thanks for your review. The car parking system was put in place in December 22 . It was very much needed to assist with further security of the customers cars and my staff who lock up the gates. The CPM company who...More

Reviewed 21 June 2023

Lovely spot, tranquil and picturesque, little tricky to find. Once we'd made our choices (first two unavailable sadly) service was quick, efficient, cheerful and friendly. Food was delicious and plentiful, Caesar Salad and Lamb Shank. Too full for pudding!

Date of visit: June 2023
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 20 June 2023

We held a wedding reception at the Lock & Quay and it was an outstanding success. Thanks in no small measure to Denise and her staff. The food was fantastic and the service faultless. We have no hesitation in recommending this wonderful venue in such...a scenic waterfront location to others.More

Date of visit: June 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 21 May 2023 via mobile

Lovely family lunch with our elderly parents. The manager was very patient and caring with my father. All the food was cooked very well and we all enjoyed our lunch. Nice live music outside. A thoroughly enjoyable Sunday afternoon. Thank-you to the team for the...good service too. We will be back.More

Date of visit: May 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Denise Cooke, Owner at Lock & Quay Bar & Restaurant, responded to this reviewResponded 11 June 2023

Hi CJ54AUG Thank you so much for your lovely review. absolute pleasure to serve you and your lovely family . Hope you are all keeping ok and look forward to seeing you soon Kind Regards

Reviewed 7 May 2023 via mobile

Amazing Sunday lunch, as always, service with a big smile. Roast beef cooked to order, perfect roasties and Yorkshire puds 😊😊

Date of visit: May 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Denise Cooke, Owner at Lock & Quay Bar & Restaurant, responded to this reviewResponded 11 June 2023

Hi Baby cakes1105 Thank you for your lovely review and all those bubbles *****. we really do appreciate your review, and look forward to seeing you again in the lock Kind Regards

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Questions & Answers
Ask a question
Loctitious
1 December 2019|
Answer
Response from Discover595814 | Reviewed this property |
It’s quite reasonable for a set roast menu. I am Not sure what kind of drinks will be catered, I suggest you ring them and speak to them n choose your menu. The band was included in the weekend lunch but it was in summer! I... More
-1
Votes
712traceyp
21 March 2015|
AnswerShow all 4 answers
Response from Jayn L | Reviewed this property |
Apologies....I meant to click Lena's comment as helpful not unhelpful of course! Great to know that Gift Vouchers can be arranged at this gorgeous venue!
0
Votes
712traceyp
21 March 2015|
AnswerShow all 2 answers
Response from sandra c | Reviewed this property |
Hi, Sorry I cannot answer . However this restaurant was extremely helpful when I was organising our Christmas event and so a quick call to them would answer your question and I'm sure they would do all they could to... More
0
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LOCK & QUAY BAR & RESTAURANT, Hayes - Updated 2024 Restaurant Reviews, Photos & Restaurant Reviews - Food Delivery & Takeaway - Tripadvisor

Frequently Asked Questions about Lock & Quay Bar & Restaurant

Lock & Quay Bar & Restaurant is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 4.5
  • Service: 4.5
  • Value: 4
  • Atmosphere: 4.5