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Lock & Quay Bar & Restaurant

West Quay Drive | Yeading, Hayes UB4 9TA, England
+44 20 8841 9040
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Overview
  • Excellent57%
  • Very good25%
  • Average8%
  • Poor4%
  • Terrible6%
Travellers talk about
“tapas” (9 reviews)
“garlic prawns” (3 reviews)
“steak” (14 reviews)
Closed Now
Hours
CUISINES
Bar, British, Vegetarian Friendly, Vegan Options, Gluten Free Options
PRICE
££ - £££
RATINGS
Service
Food
Value
Atmosphere
LOCATION
West Quay Drive | Yeading, Hayes UB4 9TA, England
All Details
Write a ReviewReviews (161)
Traveller rating
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1 - 10 of 160 reviews

Reviewed 5 days ago via mobile

I was in the area with my Mum and came across this restaurant on TripAdvisor when looking for somewhere to have dinner. The food was excellent, the staff really friendly and helpful and the setting was lovely. My only complaint is that I don’t live...More

Thank Pen125
Denise C, AM at Lock & Quay Bar & Restaurant, responded to this reviewResponded 4 days ago

Hi Pen125 Many thanks for your review. Thank you for your comments, Its much appreciated. Hope to see you again when you are back in the area regards Denise

Reviewed 1 week ago

Made a welcome return to the Lock&Quay for my 60th Wedding,small group of 10 all having a great time, food was great as is all ways, I know that two members not been before to the Lock&Quay, but they will be going back.,

Thank f8club
Denise C, AM at Lock & Quay Bar & Restaurant, responded to this reviewResponded 1 week ago

Hi f8club Many thanks for your review.. Lovely to see you back ! .. and so pleased your enjoyed the lock experience again ! Hope to see you again soon . Regards Denise

Reviewed 1 week ago

We are a family of three whose flight was canceled in STN and were forced to travel to LHR. Tired and hungry we just wanted a very good Cheeseburger and salad! Just five miles from Heathrow is this hidden gem on a canal with houseboats,...More

Thank TheBCFamily
Denise C, AM at Lock & Quay Bar & Restaurant, responded to this reviewResponded 1 week ago

Hi TheBCFamily Many thanks for your review.. sorry to hear that your flight was cancelled .. but so pleased you was able to join us for dinner on Monday Night . I hope your onward journey went to plan ! Hope to see you again...More

Reviewed 2 weeks ago

Give this place a wide berth , overpriced, food mediocre.... Choose with your feet - Go anywhere else. Waitress needs a wash too!!!!More

Thank prenton70
Denise C, Am at Lock & Quay Bar & Restaurant, responded to this reviewResponded 2 weeks ago

Hi Preston, thank you for another review. Having been spoken to by our waitress about the dress code , it seems you are continuing to write various different reviews where ever possible . As detailed before we have had the dress code in place for...More

Reviewed 2 weeks ago

very disappointed with service and with steaks a very depressing evening fantastic marina the ducks looked more appetizing than what arrived on our plates shameMore

Thank johnnywilkins1960
Denise C, AM at Lock & Quay Bar & Restaurant, responded to this reviewResponded 2 weeks ago

Hi Johnnywilkins1960 Many Thanks for your review. Im sorry to hear that you was dissapointed with your visit to us last Thursday, we usually have raving reviews regarding our steak nights, so I'm very surprised, yet take your comments very seriously. I would like to...More

Reviewed 3 weeks ago

I am guilty!!!! I have been avoiding sharing this for too long. But we all know that if everyone realised how fantastic a favourite of ours is, it would certainly become so busy we would end up struggling to get a seat and then need...More

Thank Cedric M
Denise C, am at Lock & Quay Bar & Restaurant, responded to this reviewResponded 3 weeks ago

Hi Cedric Many thanks for your review, so pleased that you have decided to share our " gem " of a restaurant and bar. We strive to deliver a high standard of food and beverage service, and really appreciate your comments. Come along and try...More

Reviewed 11 June 2018 via mobile

Been here before and was OK but went for lunch today an v disappointed Only 1 waitress plus a barman and took nearly 15 mins to get drinks and these were not what was asked for asked for Pepsi max no Ice - got Diet...More

1  Thank Lee M
Denise C, Am at Lock & Quay Bar & Restaurant, responded to this reviewResponded 5 weeks ago

Hi Lee M Many Thanks for your review. I'm very sorry to hear that you were disappointed on Monday. Firstly we do not stock pepsi max, we have both diet pepsi and pepsi available or coke, diet coke, coke zero. I have spoken to your...More

Reviewed 2 June 2018 via mobile

Awesome place in hayes to enjoy a drink in summer Did not believe this was in hayes 😍😍 Place to be for an afternoon drink with friends

1  Thank Khusmnda
Denise C, AM at Lock & Quay Bar & Restaurant, responded to this reviewResponded 3 June 2018

Hi Khusmnda Many thanks for your review. We are so pleased you enjoyed your drinks with us recently, hope to see you again soon , perhaps we can tempt you for Lunch or Dinner next time you are here . Kind Regards Denise

Reviewed 29 May 2018

Visited on Saturday with my sisters for a Cream Tea. Lovely sandwiches and excellant cakes. Plenty of tea. The staff are lovely and friendly and particularly like the dress code here. Was a lovely sunny day and appreciated this. The setting of this restaurant is...More

Thank June H
Denise C, AM at Lock & Quay Bar & Restaurant, responded to this reviewResponded 30 May 2018

Hi June Lovely to see you and your sisters on Saturday and thank you for your trip advisor review . I will let you know when we have the date confirmed for our next Murder mystery night . See you soon Denise X

Reviewed 27 May 2018 via mobile

We came to London for the weekend and were looking for some home cooked food and came across the Lock and Quay. It was friendly on arival and the food was amazing. We had the pleasure of live music and was made very welcome. We...More

Thank Emma L
Denise C, AM at Lock & Quay Bar & Restaurant, responded to this reviewResponded 30 May 2018

So lovely to meet with you both on Sunday and so pleased you enjoyed your afternoon . Many thanks for your review and we look forward to seeing you again hopefully soon . Regards Denise

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Ask a question
Questions & Answers
Tracey P
21 March 2015|
AnswerShow all 4 answers
Response from Ladyjayn | Reviewed this property |
Apologies....I meant to click Lena's comment as helpful not unhelpful of course! Great to know that Gift Vouchers can be arranged at this gorgeous venue!
0
Votes
Tracey P
21 March 2015|
AnswerShow all 2 answers
Response from sandra c | Reviewed this property |
Hi, Sorry I cannot answer . However this restaurant was extremely helpful when I was organising our Christmas event and so a quick call to them would answer your question and I'm sure they would do all they could to... More
0
Votes
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Restaurant Details

Rating summary
  • Food
    Service
  • Value
    Atmosphere
Meals
Lunch, Dinner, Drinks
Restaurant features
Waitstaff, Parking Available, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Free Wifi, Reservations, Outdoor Seating, Seating, Free Off-Street Parking, Full Bar, Accepts American Express, Accepts Mastercard, Accepts Visa, Digital Payments
Good for
View, Business meetings, Bar Scene, Kids, Child-friendly, Local cuisine, Special Occasion Dining, Groups, Romantic
Open Hours
Sunday
11:00 - 21:00
Monday
12:00 - 22:00
Tuesday
12:00 - 22:00
Wednesday
12:00 - 22:00
Thursday
12:00 - 22:00
Friday
11:00 - 23:00
Saturday
11:00 - 23:00
Location and Contact Information
  • Address: West Quay Drive | Yeading, Hayes UB4 9TA, England
  • Location: Europe  >  United Kingdom (UK)  >  England  >  Greater London  >  Hayes
  • Phone Number: +44 20 8841 9040
  • E-mail
Description
You may be surprised to find a beautifully serene restaurant & bar nestled in a quiet marina far away from the hustles of life but just moments away from the M4, A40 and Heathrow airport. We opened our doors in November 2013 prior to this we performed a complete refurb and transformed this previously run establishment into a beautiful and contemporary restaurant/ bar and has the wow factor with its tranquil water side, making it suitable for all occasions, whether on business or with family & friends. Since reopening many new and old customers have been soaking up the vibrant atmosphere at Lock & Quay. It is a unique venue as guests have the choice to sit in the sleek open-plan interior or to sit on the waterfront on the terrace. The restaurant has 50 covers inside and an additional 50 seats outside and serves a British cuisine. The restaurant is especially popular on Sundays when they serve a fantastic traditional Sunday roast dinner, with the choice of beef, chicken, lamb pork or vegetarian
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