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Carluccio's - Richmond

31-35 Kew Road, Richmond TW9 2NQ, England
+44 20 8940 5037
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Overview
  • Excellent23%
  • Very good32%
  • Average22%
  • Poor15%
  • Terrible8%
Travellers talk about
Open Now
09:00 - 22:30All hours
CUISINES
Italian, Vegetarian Friendly, Gluten Free Options
PRICE
££ - £££
RATINGS
Service
Food
Value
Atmosphere
LOCATION
31-35 Kew Road, Richmond TW9 2NQ, England
All Details
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Reviews (295)
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1 - 10 of 288 reviews

Reviewed 3 days ago

Ate at Carluccios in Richmond on 17/8/17. We had booked in advance - it's easy to get to and not too expensive for a friend who wanted to treat us. Staff v friendly as always, but range of the menu and quality of food really...More

Thank 10Bakerman
Reviewed 3 weeks ago

New ownership has turned what used to be a reliably enjoyable restaurant into a place to be avoided. For example: spagetti vongolle swimming in grease, tiny, pin-head sized clams, seafood pasta ruined by overpowering chile sauce, linguine bolognese bland stodge. What used to be a...More

Thank Colum F
Jamie H, General Manager at Carluccio's - Richmond, responded to this reviewResponded 2 weeks ago

Hi Colum, Can I again thank you for taking the time to write a review regarding your recent visit. I have tried to contact you via email regarding the same evening but I am not sure if you have received this? I would love the...More

Reviewed 4 weeks ago

We had the sharing platter and it was lovely. The service provided was excellent. For what we had it was a good price.

Thank Ann643
Jamie H, General Manager at Carluccio's - Richmond, responded to this reviewResponded 4 weeks ago

Hi Ann, So pleased to hear you enjoyed your sharing platter and the service was up to scratch. Pop in and see us again on the evening of the 27th as we have an outside Aperol bar 5-9pm. See you soon, Jamie

Reviewed 10 July 2017

Called in on the off chance before heading for Twickenham Stadium. Chains can sometimes be hit or miss (as with these reviews). It was extremely busy - but we were found a table and ordered without delay. We had the Ragu Linguine and the Mushroom...More

Thank SCC69
Jamie H, General Manager at Carluccio's - Richmond, responded to this reviewResponded 12 July 2017

Hello, Thank you for taking the time to review your recent visit. I will pass on your kind comments to the team who were working over the weekend. We all hope you enjoyed the U2 concert and hope to see you again soon. kind Regards...More

Reviewed 5 July 2017

I decided between meetings to grab a bite to eat and found Carluccio's my choice of venue. On my arrival the restaurant was fairly empty so being seated was not a problem. That was unfortunately the last time I seemed to gauge any attention from...More

Thank Ash_c138
Jamie H, General Manager at Carluccio's - Richmond, responded to this reviewResponded 10 July 2017

Hi Ash, Can I first apologise for the late response. I was shocked to read this review and will be following up with a full investigation. It would be great if you could contact me via email at Richmond@carluccios.com or on the phone 0208 940...More

Reviewed 25 June 2017 via mobile

My last visit to a branch was at least 7 years ago and it wasn't a good one but we thought it would be family friendly and so wanted to try again. We ordered a garlic bread, vegetarian pasta dish, cod in paper and two...More

Thank hinag
Jamie H, General Manager at Carluccio's - Richmond, responded to this reviewResponded 26 June 2017

Hello, Thank you for taking the time to feedback on your recent visit. I was shocked to read about your experience and I would really appreciate your help with my investigation to understand how we got it so wrong. If you could please email me...More

Reviewed 18 June 2017 via mobile

Very good and the service was very good. Friendly and great with children. Food was very nice and very tasty. Great coffee too

Thank EvangelosDemetriou
Jamie H, General Manager at Carluccio's - Richmond, responded to this reviewResponded 20 June 2017

Hey, It's great to here you enjoyed your fathers day breakfast, there was definitely a happy buzz in the air. I will pass your compliments on to the team and we look forward to seeing you again soon, Kind Regards Jamie

Reviewed 1 June 2017

A bright airy restaurant. Welcoming staff and our waitress could not have been more friendly and helpful. Great food, well cooked and well presented and with reasonable prices. Definitely a " go again" place

Thank Paul M
Jamie H, General Manager at Carluccio's - Richmond, responded to this reviewResponded 3 June 2017

Hi Paul, Thank you so much for writing a review. It's great to here you had a great evening and hopefully we will see you in the near future. Thanks again Jamie

Reviewed 30 May 2017

Fantastic meal for two on a Saturday evening. Great atmosphere on a warm summers evening, the food was amazing, the waitress was lovely, kind, and attentive, and the General Manager Jamie was extremely welcoming and accommodating. A wonderful evening.More

Thank Lola783
Jamie H, General Manager at Carluccio's - Richmond, responded to this reviewResponded 3 June 2017

Hi Lola, Thank you so much for taking the time to write a review. The team and I will always do whatever we can to make our guests feel comfortable and at home. Hopefully we will see you again soon for a cocktail in the...More

Reviewed 21 May 2017 via mobile

I have visited this branch of Carluccios regularly in the past few years as I often book for a pre-theatre supper. This was exactly why I booked an early supper with three friends yesterday. The service was slow at times. The food okay but nothing...More

Thank MrsALove
Jamie H, General Manager at Carluccio's - Richmond, responded to this reviewResponded 22 May 2017

Hello, Thank you for taking the time to write a review of your recent visit. I would love to be able to discuss this further with you on the phone, or in person so I am able to rectify the situation and stop this from...More

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Restaurant Details

Rating summary
  • Food
    Service
  • Value
    Atmosphere
Meals
Breakfast, Lunch, Dinner, Brunch
Restaurant features
Takeout, Reservations, Outdoor Seating, Seating, Waitstaff, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Free Wifi
Good for
Groups, Kids, Special Occasion Dining, Child-friendly
Open Hours
Sunday
09:00 - 22:30
Monday
08:00 - 23:00
Tuesday
08:00 - 23:00
Wednesday
08:00 - 23:00
Thursday
08:00 - 23:00
Friday
08:00 - 23:00
Saturday
09:00 - 23:00
Location and Contact Information
  • Address: 31-35 Kew Road, Richmond TW9 2NQ, England
  • Location: Europe  >  United Kingdom (UK)  >  England  >  Greater London  >  Richmond
  • Phone Number: +44 20 8940 5037
  • E-mail
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