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Ratings and reviews

RATINGS
Food
Service
Value
Atmosphere

Details

CUISINES
Healthy, Cafe, British
Special Diets
Vegetarian Friendly, Vegan Options, Gluten Free Options
Meals
Lunch, Breakfast, Brunch
View all details
meals, features, about
Reviews (411)
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Traveller rating
229
105
22
22
17
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Reviewed 5 days ago

I really need to write 2 reviews - 30th March was our son and daughter-in-law's wedding in Pembroke Lodge - it was fabulous. Beautiful setting, wonderful staff, brilliant catering. Also,, we went back the next day (Easter Sunday) seeking out lunch and they came up...trumps again - Kelvin found us a spot under an arbour which was perfect for adults and children alike. Just be warned - the food portions are generous!!!! Thank you all.More

Date of visit: March 2024
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Louise Hearsum, Other at Pembroke Lodge, responded to this reviewResponded 2 days ago

Dear Sarah Thank you so much for your double review, really appreciated. Delighted to hear you recently enjoyed your son’s wedding and Easter lunch with us the next day. Wishing you all the best

Reviewed 1 week ago

I held a family party in the Russell rooms. I can't recommend it enough. It was easy and unfussy to arrange . The staff were professional and flexible. At the event the room was beautiful and the food very good ( the smell of hot...scones as we arrived was wonderful.) The staff in attendance were helpful yet discreet. All in all avery enjoyable experience much enjoyed by all.More

Date of visit: April 2024
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Louise Hearsum, Other at Pembroke Lodge, responded to this reviewResponded 2 days ago

Thank you so much for your review of a recent event held at Pembroke Lodge. So pleased to hear how much it was enjoyed by all. Best wishes Louise

Reviewed 2 weeks ago

Pembroke Lodge hosted our wedding and we were thoroughly happy with the excellent service that they provided. The setting and views are beautiful, the food received lots of compliments, and we were able to enjoy our day whilst they made sure everything ran smoothly. The...staff were all professional, helpful and friendly. We live locally and could not have picked a better venue. We enjoy our walks in the park and often stop in for a coffee and cake - it is a place that will forever hold special memories for us. A huge thank you to all of the Pembroke Lodge team!More

Date of visit: March 2024
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 2 weeks ago

Visited for our daughter’s wedding in The Belvedere. We had the most wonderful day, with everything running like clockwork. The food was lovely and the staff were friendly, helpful and unobtrusive. If anything was not as planned we were unaware of this, which is exactly...as it should be. Such a beautiful setting and views, with a lovely sunset too. What more could we ask for?More

Date of visit: March 2024
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 11 March 2024 via mobile

Had a very nice lunch at Pembroke Lodge and hadn’t been for years, much improved. Very nice shepherds pie and dessert And good coffee

Date of visit: March 2024
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Reviewed 1 March 2024

With more than a dozen different tea types to choose between, a visit to this cosy little cafe in Richmond Park will not leave you complaining about lack of options! It’s the perfect meeting place for a stroll and then a cuppa, with great views...from the outside tables if the weather’s fine.More

Date of visit: January 2024
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Reviewed 9 January 2024

Very fond of this place and go frequently for lunch and a walk in the park. Beautiful house and gardens, spectacular views. Went yesterday on a cold January day and enjoyed a hot meal whilst staring out of a big window as snow fell. Vegetable...curry was good (£15) and a very generous portion - think maybe I would have preferred slightly smaller portion and correspondingly lower price. Cafe staff are delightful - very helpful and cheerful - especially the young man on the till. Seem to be happy working together - overall a cosy and friendly atmosphere.More

Date of visit: January 2024
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 22 October 2023

Me and my husband recently got married in the Belvedere suite at Pembroke. We had a fantastic day. Everything ran very smoothly from the planning process to the actual day. The food was amazing. All our guests are still talking about the food. The view...and grounds are stunning. Overall very happy.More

Date of visit: October 2023
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Reviewed 26 September 2023

My husband and I got married in the Belvedere suite at the beginning of Sept 2023. The venue itself was incredible, the food was stunning and the grounds are amazing. Would highly recommend this venue. However, I would recommend that if Robert is your banqueting...manager you ask to change! Thankfully our family were more prepared and organised than Robert was. After leaving this review Louise responded to state he only got the shape of the cake table wrong. Robert made 2 people who don’t drink feel like their sobriety was an issue. The venue charged people for drinks whilst there was still a tab. He changed the timing of the meal meaning that we were unable to get sunset photos. He claimed he was present for a medical incident which had to be dealt with by a guest instead. Be very careful who you have dealings with at this venue. They will belittle issues big or smallMore

Date of visit: September 2023
Helpful?2  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Louise Hearsum, Other at Pembroke Lodge, responded to this reviewResponded 28 September 2023

Hi Emma We are really sorry to hear you feel this way, we have had communications with your family member via email, I am not sure what we can do further but as I have said please do feel free to email me personally and...More

Reviewed 22 September 2023

Whenever I visit friends in London we take a walk through Richmond Park. An oasis of calm in a busy city. We then go to Pembroke Lodge which is just wonderful.

Date of visit: September 2023
Helpful?
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Reviewed 16 September 2023

We hired the Russell suite for our wedding ceremony this September. As the sun came out we were able to have the ceremony in the woodland garden which was amazing. The staff were helpful throughout the planning process and did a great job coordinating on...the day particular thanks to Louise for help and constant communication regarding logistics in the run up and to Robert for his help and calm organisational approach on the day. This venue is stunning, the staff are incredibly helpful and friendly and we all had a great day. The food provided for lunch was delicious and they were able to accommodate some changes and requests after our tasting and up until 10 days before the wedding. We highly recommend this venue!More

Date of visit: September 2023
Helpful?2  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 8 July 2023 via mobile

Pembroke Lodge, it’s a lovely place to visit the gardens are stunning and there are amazing views of the surrounding areas. The two Cafes offer something for everyone the outdoor one offering family, friendly fare and the one inside the lodge offering really nice sandwiches...and hot food. I’ve been coming here since a child it’s always lovely. The staff are really friendly and have a great sense of humour. It’s a lovely Oasis of peace.More

Date of visit: July 2023
Helpful?
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Reviewed 8 June 2023

We came for a snack lunch and to see the gardens surrounding the house and, of course the wonderful view. I've visited on and off over the last 25 to 30 years. The gardens near the entrance were an immediate disappointment. One parterre bed was...empty with unfinished clipping to the hedge - the other was withering and unkempt. The border looked neglected and the border next to the house round the corner was bare and this is the 8th June when everything should have been planted! Also the borders to the left and right as you come through the entrance gate untended and weeds were apparent. All this used to be immaculate and had attractive planting. Into the cafe and I was so disappointed by the restricted offer of different foods. The sandwiches were so expensive, there no crisps or related snacks, and the cooked food counter was limited, offering no jacket potatoes, a staple for visitors wanting a light lunch. I wonder what is going on ? It does not look good for normal visitors or indeed for wedding participants. Such a beautiful house, too. Is it under new management?More

Date of visit: June 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Louise Hearsum, Other at Pembroke Lodge, responded to this reviewResponded 10 June 2023

Dear Judy We are so sorry to read your reviews The beds around Pembroke Lodge are seasonal, they are changed every 3 months. When they are changed the beds are empty for 3/5 days before replanting. Both the side and front beds are in the...More

Reviewed 8 June 2023

We held our wedding at Pembroke lodge and would recommend this venue/weddings team to anyone ! Not only is the venue itself stunning, the team who oversaw everything were incredible right from the beginning. Such friendly, helpful and professional people, which is exactly what you...need if you are planning a wedding. On the actual day of our wedding, Nelson made the day flow so effortlessly and he really just felt like a friend who was also in attendance. All the waitressing staff were also really attentive and helpful. The food from the in-house chefs was amazing, and we had so many compliments on all elements of Pembroke lodge from our guests. We would highly recommend !. Thanks again Nelson & team for making our day so special !.More

Date of visit: May 2023
Helpful?
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Reviewed 23 May 2023 via mobile

Penbroke Lodge is one of my favourite places and I’ve been visiting frequently since I was a child. The views are amazing with seating indoors and outdoors not to mention the beautiful gardens which are superbly maintained. The food is delicious and and service is...always outstanding. Hatun, who works is the tea rooms, has always gone above and beyond with the service she provides and it’s always with a personal touch and a friendly face. Her tea room is always immaculately clean and tidy and she really is an asset to Penbroke Lodge!More

Date of visit: May 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Questions & Answers
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Seaside28059096537
17 November 2018|
AnswerShow all 5 answers
Response from pembroke_lodge | Property representative |
Pembroke Lodge is open seven days a week year round apart from Christmas Eve and Christmas Day
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PEMBROKE LODGE, Richmond-upon-Thames - Updated 2024 Restaurant Reviews, Menu & Prices - Tripadvisor

Frequently Asked Questions about Pembroke Lodge

Yes, Pembroke Lodge offers takeaway services.

Pembroke Lodge is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 4
  • Service: 4
  • Value: 4
  • Atmosphere: 4