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Ratings and reviews

Travellers' Choice2023
RATINGS
Food
Service
Value
Atmosphere

Details

CUISINES
French, European
Special Diets
Vegetarian Friendly
Meals
Lunch, Dinner, Drinks, After-hours
View all details
meals, features
Reviews (673)
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Traveller rating
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Reviewed 16 March 2024

Very poor experience. They are always full and don't care about clients to feel well or come back. Restaurant is crowded, in my opinion too many tables squished inside for available space. You cant go or sit comfortable by your table without being poked by...others or even place all food on the table. Waiter took the order, brought starters and forgot to bring wine and water. For an hour after completing order we were still waiting for anything to drink, and when reminded him third time (!) he pretended he doesn't speak english and asked what we wanna order, like he didn't even note our order before. Not to mention, other clients who came much later were served before us, of course French speakers have priority there... I'm not coming back there again.More

Date of visit: March 2024
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Reviewed 22 January 2024

First of all absolutely awful food, the pizza consisted of stale cheese, gone off pepperoni and a smell of flash’s ashes. We ordered chips and they are yet to arrive (we ate here last week) Second of all, the drinks… our mojitos tasted like fairly...liquid. The water was so bad that the many children that would benefit from trocaire would rather be parched. It would have been a complete waste of time if the waitress wasn’t lethal.More

Date of visit: January 2024
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Reviewed 1 January 2024 via mobile

A lovely warm, traditional, friendly, and comforting restaurant - we weren’t very adventurous, just had burgers and pizza, but it was all delicious and everyone was happy and relaxed. The staff were great, we felt very welcomed and they all did a great job, thanks...very much.More

Date of visit: January 2024
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Reviewed 5 April 2023 via mobile

Good regional restaurant with a friendly crew and a good quality / price balance (taking into account that you are in a ski resort in Easter season). In a nutshell, we will come back!

Date of visit: April 2023
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Reviewed 12 March 2023

As soon as we sat down they told us that they have another sitting at 9pm, which hadn't been mentioned when we booked. Clearly they wanted to get us out as soon as possible, and the service was very rushed and rather disorganised (although a...couple of the staff are helpful). Menu is the usual savoyard stuff but quality is variable - the tartiflette was half liquid and clearly under-cooked. Having been rushed out without dessert we then had to queue for 10 minutes to pay because they only have one credit card machine.More

Date of visit: March 2023
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Reviewed 8 March 2023 via mobile

The whole concept from the start was to get us out as quickly as possible. 4 waiters asked us to order in a pace of about 5 minutes. The only British waiter was trying to be customer focused and actually engage with us. Horrible and...disappointing experience. What is more - food was so average.could have tolerated the services of the food was good … but no whole package. Avoid.More

Date of visit: March 2023
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 29 January 2023 via mobile

Wondered in hoping for a table said they were full l, eventually had a table which was so small and not all comfortable but we jostled about a found a groove. Then it took ages to get served 20 mins even tho a couple arrived...after us and let us up the stairs before them l, got served and eating before we even got our drinks. Eventually, food and drinks were ordered ( wine was very nice) but we waited and waited for our pizzas. The wait went on to eventually after saying we take them to go was told a big party had ordered so delayed the kitchen, which I get bit the couple had eaten and left before we had even ordered. Took the pizzas home but nothing special, unfortunately. Won't be visiting again and this was our first night. Think twice before deciding on this place.More

Date of visit: January 2023
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
RESTAURANT LA P... D, Propriétaire at La Paillote, responded to this reviewResponded 5 March 2023
Google Translation

Bonjour désolé si cela ne vous a pas plus notre couple a été servi avant vous car ils ont pris...More

Reviewed 26 January 2023

Hello guys, I have just been eating with my colleague today 26.01.2023 at the restaurant around 14:30 and bellow you can read my overall experience: 1) We wanted to have a dinner 2 days ago where the restaurant was almost full. The waiter introduced a...table, which was incredibly small and in my opinion 2 adults cannot eat properly there. Apologies were presented and we went home. 2) In 2 days time, we decided to give it another try and visited the place where there was not a single client inside the place. We were the first clients who wanted to sit inside. The waiter along with another female waiter said that we cannot sit next to the window because we are only 2 people (again I want to underline that there was nobody inside) and the manager will not allow it. We kindly requested to get approval from the manager who accepted our wish. So far so good. 3) After waiting about 5-6 minutes, we placed our order which I believe was taken by the manager. We some kind felt some frustration by the 2 waiters which gave their best to deny our request to have a nice view next to the window. 4) First part of the order: 1 x Onion soup (we were told by the manager that it is not vegetarian and it has meat inside). It was ordered and after all my colleague could not simply find meat in it. The soup was delivered for let's say something like 10 mins along with 1 x red wine which was okay. 5) The second part of the order: 1 x beef steak medium, which was not tasty at all. The steak was medium though. 1 x pizza La Paillote and I have strongly emphasised to be without onion since I am allergic. We waited a bit more than 40 mins for delivery, which in my opinion is extremely slow having in mind the low number of clients eating and for how long such a simple pizza which consists 4 products (which I exclude the onion, making it 3 products in total) can be made at that moment. Guess what, my pizza arrived with onion, even though the manager wrote it in her notes that it should not contain onion. Meanwhile, there was a French couple ordering burgers which was delivered faster than our order and eaten before ours to be delivered. 6) On top of that, the moment that the French couple left the restaurant, me and my colleague were again along inside the restaurant, the female waiter decided to vacuum in front of us. I am sorry guys but vacuuming should be either done before the clients arrive or after that but never while customers are having their lunch. Again we felt this frustration in the female waiter. For the record, I have couple of pictures proving this statement. 7) We called the receipt and a 3rd waiter came to deliver it. He asked if we were satisfied from the food and we were very short in our answer: We are sorry but it was horrible experience. The waiter offered us a free coffee or something like this but we just said no thanks. PS: There was a British waiter who was really kind, smiley and service minded. Greetings to him ! To sum up, the overall experience was AWFUL and we will never repeat this mistake. So guys, have the above mentioned in mind and think twice before regretting like us !More

Date of visit: January 2023
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RESTAURANT LA P... D, Propriétaire at La Paillote, responded to this reviewResponded 5 March 2023
Google Translation

Bonjour Toutes les tables sont la même taille dans le restaurant. Vous êtes les premiers clients à se plaindre de...More

Reviewed 10 December 2022 via mobile

Amazing staff with a great bartender and a sweet boss ! Food is so good, chef is so talented ! I recommend ! Place to be in Val Thorens ! Thanks a lot to Chris and Virginie !

Date of visit: December 2022
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Reviewed 20 April 2022 via mobile

A bad meal. The French onion soup was bland and pale, the pizza was burnt and the steak was over cooked and tasteless. The staff saw the burnt pizza wasn’t eaten and despite telling the staff of the issues they were completely unapologetic and proceeded...to charge full price. So many other good restaurants around in VT, so avoid this one!More

Date of visit: April 2022
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Reviewed 7 January 2022 via mobile

Poor customer service & unfriendly staff. Uncooked pizza was sent back, a new one came and was undercooked as well. They gave us the bill without even being asked. Just a bad experience, won't go again

Date of visit: January 2022
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Reviewed 30 December 2021 via mobile

Very poor service Food ok Service personel does not know what the word service means. Long waiting time for the meals After asking for the coffee several times we were told that we had to leave quickly because the table were booked for the next...guests.More

Date of visit: December 2021
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Reviewed 15 December 2021 via mobile

Excellent food and staff! We visit Val Thorens every year and always come back to this restaurant and is consistently good. Definitely recommend

Date of visit: December 2021
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Reviewed 26 February 2020

There are a number of reasons why my experience at this restaurant was simply terrible. Service was appalling. No one appeared to be in charge and random waiters came to our table and there wasn’t any apparent organisation. Food was not brought at the same...time. I personally had to wait 30 minutes for my dish to appear. Clearly my friends had nearly finished as I started. Food quality was not what I would call acceptable. I feared what I was presented with would have the potential to make me ill ( see photo ). Took no chances and left most of it. I was not alone my friends dishes were also questionable in terms of quality anticipated. I will give credit to the waiting staff that they were able to detect that we as a group were less than happy. However, I give no credit for not being able to offer adequate recompense for what we had endured. Ten percent discount and a free liquor was far off target! I would advise anyone considering this restaurant and I would be remiss not to warn anyone to be wary.More

Date of visit: February 2020
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Reviewed 21 February 2020

Very disappointing dinner. We booked for 7pm, it is either 7 or 9 pm (2 sittings) We were rushed right from the start wanting drink orders and food orders immediately and we were still finished by 8.30pm. Waitress was pushy and rude. Most of us...ordered fillet steak with chips. Chips were cold and had to be sent back and 2 of the 6 steaks were tiny and were not as stated. We tried to complain but the restaurant was having none of it. Tried to tell us they compensated by giving extra chips, which we had sent back the first time for being cold and they gave us some sauce free of charge, so what! We had eaten out every night in Val Thorens during half term week and all the other dinners were excellent. But this one at Le Paillote on the main high street was poor and disappointing. My view give it a miss, loads of other fine restaurants to eat at in Val ThorensMore

Date of visit: February 2020
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Morel07, Propriétaire at La Paillote, responded to this reviewResponded 28 February 2020

Hello sorry for annoyance but I think that to apologize for the cold fries the waitress has multiplied the little attentions offered to compensate for the damage that it was not satisfying for you happy Holidays

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LA PAILLOTE, Val Thorens - Centre commercial Caron - Updated 2024 Restaurant Reviews, Photos & Phone Number - Tripadvisor

Frequently Asked Questions about La Paillote

Yes, La Paillote offers takeaway services.

La Paillote is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 4
  • Service: 4
  • Value: 3.5
  • Atmosphere: 4