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Ratings and reviews

RATINGS
Food
Service
Value
Atmosphere

Food and ambience

About
Our doors are now open! We know how important it is for our guests and teams to be in a safe and clean environment. In line with the latest Government advice, we are working hard to ensure the same great pub experience, with just a few extra measures to keep you, your friends and family and our team safe. We look forward to welcoming you back soon!
Special Diets
Vegetarian Friendly, Gluten Free Options
Meals
Lunch, Dinner, Brunch, Drinks
CUISINES
Diner, Gastropub, Bar, British, Pub
FEATURES
Outdoor Seating, Seating, Parking Available, Free off-street parking, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Accepts Mastercard, Accepts Visa, Free Wifi, Accepts Credit Cards, Table Service
Reviews (451)
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451 results
Traveller rating
131
85
71
67
97
Traveller type
Time of year
LanguageEnglish
Traveller rating
131
85
71
67
97
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All reviews mixed grill sunday carvery specials board table service family meal bar staff lovely meal diane
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Reviewed 13 December 2020

We went to try the breakfast after seeing it advertised on facebook. They couldnt do enough for us. They put toy story on for my daughter and gave her some colouring to do and a letter for santa. Breakfast was really nice and well cooked....More

Date of visit: December 2020
Helpful?
Reviewed 4 December 2020

Went for lunch on monday 16 November my husband and I ordered a mixed grill each my son had a burger cost of the meal was over £50 the mixed grills came the both meals were lukewarm some was just cold the meat was cremated...More

Date of visit: November 2020
Helpful?
The_Otter-GM, General Manager at Otter, responded to this reviewResponded 5 December 2020

Hi Danielle, firstly I would like to thank you for taking your time to review us. I cannot apologise enough for your negative experience with us, that does not sound like our usual standard, and is not acceptable. Please could you contact me personally at...More

Reviewed 24 November 2020

Met friends for the first time since March. Safety precautions were in place and all the staff were very friendly and the service was very good. The meals appeared expensive but they were on offer at "buy one, get one free" We ordered 2 lasagne,...More

Date of visit: November 2020
Helpful?
Reviewed 9 November 2020

What a great first night back. Great to see everyone and not to forget food great.stay safe and list of all thank you

Date of visit: November 2020
Helpful?
Reviewed 29 October 2020

We had such an amazing evening at the Otter, the staff were so friendly and helpful nothing was too much trouble. A few friends decided to get together before the lockdown, one member of the party was nervous about heading out but the staff were...More

Date of visit: October 2020
Helpful?
Reviewed 23 October 2020

My daughter and her friend went there to for food fish and chips £18+ each and said wasn't even the best!! You want to wear a mask absolute rip off. Don't penalise your customers for the pandemic and if your charging that for fish and...More

Date of visit: October 2020
Helpful?
The_Otter-GM, General Manager at Otter, responded to this reviewResponded 28 October 2020

Rachael, Thank you for your feedback, first of all let me apologise for your experience. Our prices are competitive within our area and unfortunately this is something the pub doesn't control. We would like the opportunity to welcome you back with the launch of our...More

Reviewed 22 October 2020

Thefood was absolutely appalling, me and my son both left our food, the eat was all dry, missing a pork chop, the place was empty and no wounder why, the customers near by was azo saying they food was awful. Will not be returning gone...More

Date of visit: October 2020
Helpful?
The_Otter-GM, General Manager at Otter, responded to this reviewResponded 28 October 2020

Gem E, Thank you for your feedback, let me apologise for your experience during your recent visit. I can stress enough that this doesn't sound like our usual standard and would like to discuss this with you directly, please contact myself at otter.newbridge@marstons.co.uk Kind Regards,...More

Reviewed 6 September 2020 via mobile

Possibly the worst food I have ever been served. Food had all been microwaved and was chewy - absolutely disgusting! I also use the term served loosely as food was just dumped on the table. Dreadful place which is devoid of any atmosphere - Needless...More

Date of visit: September 2020
Helpful?2  
The_Otter-GM, General Manager at Otter, responded to this reviewResponded 28 October 2020

Mikey, Thank you for your feedback, I would very much like to invite you for a revisit once we have re-opened. We will be launching our new menu, our chefs have undergone extensive training with this menu and can assure you the food quality and...More

Reviewed 19 August 2020 via mobile

Just wanted to leave a review about your lovely staff member Timmy. So happy and friendly. Great service and had a such a nice chat.

Date of visit: August 2020
Helpful?
Reviewed 15 August 2020

We as a family of 4 went today for a late lunch after pre booking our table. Ordered our meals & drinks with no problems. As we are regular customers at The Otter, we were very surprised at how much our usual meals had increased...More

Date of visit: August 2020
Helpful?1  
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Questions & Answers
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Thomas R
22 June 2016|
AnswerShow all 6 answers
Response from lynys | Reviewed this property |
You normally just go in and get a table.they have tables to suit .you can try ringing but I don't think they will take reservations.if you can't book try the Willow tree another Marston pub Kerryann the manager will usually... More
0
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PaulW749
19 January 2016|
AnswerShow all 3 answers
Response from MrsMG2014 | Reviewed this property |
On their website they say you can book for Mother's Day, so I assume from that you can book a table for any other time.
0
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Maisie J
11 April 2015|
AnswerShow all 6 answers
Response from DaveHOriginal | Reviewed this property |
Owned by Marstons
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Frequently Asked Questions about Otter
    How is Otter rated?
    Otter is rated accordingly in the following categories by Tripadvisor travellers:
    • Food: 3
    • Service: 3.5
    • Value: 3.5
    • Atmosphere: 3.5