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Otter

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334 reviews
#4 of 7 Restaurants in Newbridge
££ - £££, Diner, Gastropub, Bar
Bridge Street, Newbridge NP11 5FJ, Wales
+44 1495 240936
Website
Open Now:12:00 - 22:00
All photos (40)
All photos (40)
RATINGS
Food
Service
Value
Atmosphere

Food and ambience

Diner, Gastropub, Bar, British, Pub
Breakfast with SantaSunday carvery.Very busy pub.

Location and contact

Bridge Street, Newbridge NP11 5FJ Wales
Website
Email
+44 1495 240936

Details

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Meals
Lunch, Dinner, Brunch
CUISINES
Diner, Gastropub, Bar, British, Pub
FEATURES
Outdoor Seating, Seating, Waitstaff, Parking Available, Free Off-Street Parking, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Accepts Mastercard, Accepts Visa, Free Wifi, Accepts Credit Cards
Reviews (334)
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Traveller rating
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Time of year
LanguageEnglish
81
69
65
51
68
Show reviews that mention
All reviews mixed grill sunday carvery christmas dinner specials board quick service bar staff excellent value for money lovely meal family meal
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1 - 10 of 334 reviews
Reviewed 4 days ago via mobile
Fab steaks

The new menu is excellent with the rib eye steak huge and very tender. Cooked medium rare it was great value too. Staff always very helpful and pleasant.

Date of visit: February 2019
Thank JP070766
Reviewed 1 week ago via mobile
Our early valentines mral

Fantastic value for money, great staff, always helpful for my wife who is gluten intolerant. Food tasty and good sized portions well done allMore

Date of visit: February 2019
Thank richardbE4329UG
The_Otter-GM, Owner at Otter, responded to this reviewResponded 6 days ago

Hi Richardbe4329UG Thank you for the amazing review on us here at The Otter. I am happy to see that everything was good at the time of your visit. Whenever you visit us next this will initial you to a free dessert on us to...More

Reviewed 1 week ago via mobile
Birthday meal

We took our granddaughter here for her birthday meal We both ordered the Steak meal Medium rare Both meals came the steak was cooked well done, the peas were stone cold and had no colour to them what so ever! The waitress came back to...More

Date of visit: February 2019
1  Thank 884jessw
The_Otter-GM, Manager at Otter, responded to this reviewResponded 6 days ago

Thank you for the feedback of your recent visit to The Otter. We urge customers to make a member of staff aware of the situation so we can deal with the issue in house. If a member of staff isn't made aware of the issues...More

Reviewed 2 weeks ago via mobile
THE most disgusting meal / experience I have ever endured for a restaurant

We decided on a Sunday evening to pop out for some food to a local place a mile down the road. Having used two for one many times in the past we decided we would give the otter a go. We arrived to notices explaining...More

Date of visit: February 2019
1  Thank SJE2489
The_Otter-GM, Manager at Otter, responded to this reviewResponded 6 days ago

Thank you for the feedback of your recent visit to The Otter. We urge customers to make a member of staff aware of the situation so we can deal with the issue in house. I apologise if the bar staff came across as rude but...More

Reviewed 3 weeks ago via mobile
Unbelievable.

Honesty I don't know where to start, myself and my partner day here on a regular bacis and always enjoy the meal. However the place is now under new management... soon as we walked thou the door we could sense a different aymosphere, that staff...More

Date of visit: January 2019
1  Thank DanniD100
The_Otter-GM, Manager at Otter, responded to this reviewResponded 6 days ago

Thank you for the feedback of your recent visit to The Otter. I apologise that the meals were not brought out as they should of been. I will pass the comments back on to the team. Tom & The Team @ The Otter

Reviewed 4 weeks ago via mobile
Not good

Visit last night with a family of 7 for my husbands birthday my choice they wanted to go somewhere else wish I did now.Was told to take a seat no one came up to take any orders we waited 25 mins in the end we...More

Date of visit: January 2019
1  Thank janeC6973BG
The_Otter-GM, Manager at Otter, responded to this reviewResponded 6 days ago

Hi Janec6973BG Thank you for the feedback of your recent visit to The Otter. We urge customers to make a member of staff aware of the situation so we can deal with the issue in house. I will pass the comments back on to the...More

Reviewed 16 January 2019 via mobile
Welshnet

Visited the Otter last night with family to celebrate my granddaughters 21st birthday. Not their pub of chose as they usually eat at the Otters sister pub in Blackwood. My suggestion as my previous 2 visits had been good. But not last night. Despite the...More

Date of visit: January 2019
2  Thank Welshnet
Reviewed 10 January 2019 via mobile
Not good

We visited here for lunch yesterday and all agree that we won’t go back as food was tasteless and we left far more than we ate uck. Place also needs a good makeover. If you want a better meal, then just go to McDonaldsMore

Date of visit: January 2019
1  Thank bobbly_13
The_Otter-GM, Manager at Otter, responded to this reviewResponded 12 January 2019

Hi Bobbly_13 Thank you for taking time to review us here @ The Otter. I am disappointed to hear that your visit was not up to our usual high standards. Regarding the food did you mention any of the problems to a member of staff?...More

Reviewed 22 December 2018 via mobile
As hoc meal out

Very good food, smashing atmosphere! Adele was fantastic! Highly recommend excellent value for money. The Hardy202 was lovely 😁

Date of visit: December 2018
Thank Peakers71
The_Otter-GM, Manager at Otter, responded to this reviewResponded 12 January 2019

Hi Peakers71 Thank you for taking time to review us here at The Otter. All feedback is appreciated. I will pass the good feedback onto the team. I hope to see you again soon @ The Otter! Tom & The Team @ The Otter

Reviewed 19 December 2018
Popular at lunchtime

Have visited several times at lunchtime. Staff are very welcoming. Premises clean and fresh with tables cleared away quickly. Varied menu and specials with a small outside area.

Date of visit: December 2018
Thank MrsMG2014
The_Otter-GM, Manager at Otter, responded to this reviewResponded 12 January 2019

Hi MrsMG2014 Thank you for taking time to review us here at The Otter. All feedback is appreciated. I will pass the good feedback onto the team. I hope to see you again soon @ The Otter! Tom & The Team @ The Otter

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Questions & Answers
Ask a question
Thomas R
22 June 2016|
AnswerShow all 6 answers
Response from lynys | Reviewed this property |
You normally just go in and get a table.they have tables to suit .you can try ringing but I don't think they will take reservations.if you can't book try the Willow tree another Marston pub Kerryann the manager will usually... More
0
Votes
Paul W
19 January 2016|
AnswerShow all 3 answers
Response from MrsMG2014 | Reviewed this property |
On their website they say you can book for Mother's Day, so I assume from that you can book a table for any other time.
0
Votes
Maisie J
11 April 2015|
AnswerShow all 6 answers
Response from Dave H | Reviewed this property |
Owned by Marstons
0
Votes
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