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Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
First time customer as I been told it’s good food here and how wrong was they.
Battered sausages with barley on it and it’s was very burnt and dry. Fish was over cooked and chips was like crisps. I will be telling my family and...More
Preorderd our food for collection but then had to stand in queue with other customers who had just turned up. No point in Preordering if food is not prepared or waiting for you at your allocated time. We were not the only customers this happened...More
Date of visit: December 2020
JaneWhiteTruro, Owner at Sole Plaice Fish & Chips, responded to this reviewResponded 14 December 2020
Hi Jerry, I am sorry to hear about the confusion with your order. Unfortunately we can not offer a facility where customers that pre order can jump the queue as our shop front is too small for this and it is something we have never...More
Used to be the best fish and chips anywhere, what's happened? Now soggy batter on cod and undercooked chips. Had to throw it away.More
Date of visit: August 2020
JaneWhiteTruro, Owner at Sole Plaice Fish & Chips, responded to this reviewResponded 1 September 2020
Hi Rob, thank you for your feedback. I am so sorry to hear that you have had to throw your fish and chips away! If you could get in touch so I can get more details and find out who was on duty and speak...More
Chips were soggy and just overall horrible. Some undercooked aswell . Didn’t even eat them in the end. Won’t come againMore
Date of visit: July 2020
JaneWhiteTruro, Owner at Sole Plaice Fish & Chips, responded to this reviewResponded 7 July 2020
Hi Saharasugar, I'm really sorry to hear that you had a bad experience and apologise for this, especially since it has made you not want to come back again. We encourage customers to contact us directly in the rare circumstances that things aren't up to...More
Best Fish and Chips in Truro,.
The cafe offers two floors of good tables and very clean surroundings. Excellent service with good offer of the day which includes a drink.
Downstairs good for wheelchair users.
Very clean toilets.
What a disappointment! Ordered a small cod and chips,a regular cod and chips ,one pollock special with tea for 2 and a curry sauce.Chips barely warm ,one tea bag in the teapot for 2 people! (rectified with apology) and pollock was mainly batter with very...More
Response from JaneWhiteTruro | Property representative |
Unfortunately demand isn't enough for us to eliminate one pan of our four pan range to dedicate to a gluten free option, especially at our peak times. It isn't something we would rule out altogether though, and may be... More
Unfortunately demand isn't enough for us to eliminate one pan of our four pan range to dedicate to a gluten free option, especially at our peak times. It isn't something we would rule out altogether though, and may be something we look at in the future should demand increase.
Thank you for your feedback