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Ratings and reviews

RATINGS
Food
Service
Value
Atmosphere

Details

PRICE RANGE
US$3 - US$10
CUISINES
Seafood, Fast food, British
Meals
Lunch, Dinner
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Reviews (146)
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Traveller rating
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Reviewed 13 October 2023

As a fairly regular customer I enjoy eating in the restaurant at Sole Plaice. The fish and chips are usually tasty, the helpings generous and the staff prompt, friendly and helpful. My main criticism is that the food seems to be served on cold plates....This spoils the experience of eating at Sole Plaice because the food (especially chips) gets cold quite quickly, usually by the time I'm about two thirds of the way through the meal. Cold chips are not at all appetising, so to counter the problem, the temptation is to eat too fast, which does not help good digestion! (So far I have never managed to finish a meal without the food being pretty well stone cold by the end). This problem is very easy to address and I'm sure I'm not the only customer who would appreciate food served on nice hot plates.More

Date of visit: October 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jane White, Owner at Sole Plaice Fish & Chips, responded to this reviewResponded 3 weeks ago

Hi John, Thank you for your comments, it's always helpful for us to know where we can improve. I'm guessing you might be having a child's cod as these plates are not kept in the hot cupboard because the normal sized plates usually burn our...More

Reviewed 13 October 2023 via mobile

My family and I have been visiting this fish and chip shop for nearly 30 years and have always loved it , food always fresh and service friendly with a smile . Popped in yesterday (Thursday) and has my usual steamed fish chips and bread...and butter . I asked if I could order a side salad as an extra the server said “oh no ! The salad isn’t great I’m sorry , it’s really not good “ I was surprised at this so I said no salad ? She said I wouldn’t recommend it or serve it but I can see what I can do . I said to my partner what could go wrong with lettuce tomato and cucumber. Not long after our food arrived minus the salad Server said have you got everything ? I replied sorry you’ve missed the salad her reply “ no no salad today it gone off “!!!! But I can try and see if I can give you a tomato and cucumber which I declined after her saying it had gone off This was such a weird thing to say does make you wonder what else had gone off . Couple of tables came in after us and sat near us , food was served to them all with salad !!!! So confusing . Sadly after all these years of coming here it really has put us off returning . Really appreciate the steamed fish and look forward to seeing the response from owner /managerMore

Date of visit: October 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jane White, Owner at Sole Plaice Fish & Chips, responded to this reviewResponded 3 weeks ago

HI Nicole, I'm sorry to read your remarks on my service on your last visit as it was myself that served you and I do remember steaming your fish for you and having the conversation about the salad. We are a fish and chip shop...More

Reviewed 30 August 2023

Horrible service. Not very clear about sitting in and taking away. Went to sit down and was told to leave. Girl behind counter laughed in our faces denying the fact that she said we could sit in. When we tried the chips they were soggy....And the manager also didnt wear gloves while frying the nuggets. Never EVER going again!More

Date of visit: August 2023
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jane White, Owner at Sole Plaice Fish & Chips, responded to this reviewResponded 1 September 2023

Dear Georgia I'm sorry to hear that your visit was unsatisfactory with us. I am aware of the incident in question and it involves a new member of staff whom we have spoken to. This was the first time she had encountered customers not distinguishing...More

Reviewed 11 July 2023

Always lovely freshly cooked fish and chips. Good quality and nice they stil use dripping which adds extra flavour. Our go to when we are in Truro.

Date of visit: July 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 28 April 2023 via mobile

Haddock and chips haddock was a little grease, chip was very nice. The small cod and chips the cod was a little grease but ok and the chips was nice and crispy. Over all the meal was very good, very nice, nice and tasty. Staff...very friendly and polite Give it 8/10More

Date of visit: April 2023
Helpful?
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Reviewed 8 January 2023 via mobile

Got to say i had probably the worse fish and chips possible not up to the mark with the fish being in overcooked putrid greasy batter and not at all pleasant as were the chips a strange colour made of small bits of mush and...bits of u pleasant bits of fat from the bottom of the fryer Was once the best fish and chips aroundMore

Date of visit: January 2023
Helpful?4  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 8 December 2022

We stumbled on the Sole Plaice almost by accident and decided to have lunch in the restaurant. The staff were pleasant and courteous and the service was prompt. However, the best was the food itself. My wife and I both had standard cod and chips...and we agreed that this was the best we've had in a long while. Highly recommended.More

Date of visit: December 2022
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 31 December 2021

Always an empty tray when I visit here. Fabulous fish and chips and a lovely atmosphere. Jane and Kelly are absolutely lovely- wishing you a fabulous New Year, and see you in 2022!

Date of visit: December 2021
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 14 December 2021

The lady serving was happy and charming. The man at the fryer was rude and kept on arguing with staff members. The food took a long time, over 10 minutes. The food was good though.More

Date of visit: December 2021
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
JaneWhiteTruro, Owner at Sole Plaice Fish & Chips, responded to this reviewResponded 20 December 2021

Hi George, Thank you for your honest and fair review. We are glad to see that the food was good! But no so to hear about the poor staff behaviour... I offer my full apologies that you had to wait and witness rudeness, the fryer...More

Reviewed 2 December 2021 via mobile

I had to ask the girl server to wash her hands before doing my food order. She kept putting her fingers through he hair. The poor lady before my had to say she had enough salt on her food I really hope it was OK...for her. However my husbands fish was ok but mine was under cooked and slimy. It became cat food. Very disappointed as previously had very good food. We won't be going backMore

Date of visit: December 2021
Helpful?2  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
JaneWhiteTruro, Owner at Sole Plaice Fish & Chips, responded to this reviewResponded 3 December 2021

Hi there, I'm sorry to see that your visit with us was disappointing yesterday. As holders of 5 star hygiene award and the National Fish Fryer Federation Quality Award we take cleanliness and hygiene extremely seriously. I have reprimanded the member of staff in question...More

Reviewed 7 August 2021 via mobile

Struggled to find anywhere to eat in Truro but stumbled across this unassuming little place and found it had a restaurant behind the takeaway section. It is nothing flash but it was clean abs tidy abs the food was good. Clearly freshly cooked to order...and good quality.More

Date of visit: August 2021
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 2 August 2021

Well, where do I start? After an EXHILERATING day at Watergate Bay Beach, my party of ten and I decided that the only way to properly finish a #BeachDay is to have fish and chips and after finding out our nearest chippie was rated 4.6...stars we thought we must have a wee gander. We were all COLLECTIVELY thrilled with our order and even though we made a micro error and only ordered 9 portions instead of 10, we managed to share it round and there was even some left! The service was absolutely marvellous and the young girl who served us, Kelly, was absolutely charming. I would definitely recommend this fish and chip "shop" to anyone visiting Truro forevermore.More

Date of visit: August 2021
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 26 July 2021

Stunning fish and chips, breathtaking, melts in your mouth, big portions, friendly staff old fashion

Date of visit: July 2021
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 16 July 2021

I visit Truro every year and this is my favourite haunt for fish n chips, well worth a visit, good quality.

Date of visit: July 2021
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 6 July 2021

Friendly, prompt and efficient service; excellent fish and chips; clean surroundings and well-maintained and very clean loos. First rate.

Date of visit: July 2021
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Questions & Answers
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18 December 2015|
Answer
Response from JaneWhiteTruro | Property representative |
Unfortunately demand isn't enough for us to eliminate one pan of our four pan range to dedicate to a gluten free option, especially at our peak times. It isn't something we would rule out altogether though, and may be... More
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SOLE PLAICE FISH & CHIPS, Truro - Updated 2023 Restaurant Reviews, Menu & Prices - Tripadvisor

Frequently Asked Questions about Sole Plaice Fish & Chips

Yes, Sole Plaice Fish & Chips offers takeaway services.

Sole Plaice Fish & Chips is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 4.5
  • Service: 4
  • Value: 4
  • Atmosphere: 4