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Ratings and reviews

RATINGS
Food
Service
Value
Atmosphere

Details

CUISINES
Cafe, British
Meals
Breakfast, Lunch, Brunch
FEATURES
Gift Cards Available, Seating, Highchairs Available, Wheelchair Accessible
Reviews (113)
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LanguageEnglish
Traveller rating
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12
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Reviewed 3 days ago

The sweets bag needs to be in a paper one and the sugar needs to come down. The. Sweets were alright nothing special. I couldn't taste them very well.

Date of visit: June 2024
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 2 February 2024

I see no one has reported on M & S café for a long time, well it has not improved in fact its gone way down. No saucers with your cup, very expensive off hand staff need I say more. How they justify the cost...of coffee is beyond me. I wonder they have any customers, wish I had not gone in. Also multi story car park adjacent makes shopping an expensive hoppyMore

Date of visit: January 2024
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 25 January 2024

I had eggs with smoked salmon it was luke warm and swimming in hollandaise sauce. I was hungry so I ate some of it and then felt ill for the rest of the day. I have had this food in the past and it was...perfectly acceptable but this time it was truly horrible. I did mention this to the gentleman collecting dishes and dealing with customers but he showed me complete indifference.More

Date of visit: January 2024
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 23 November 2023

Not the restaurant! The ladies toilets are a disgrace. The entrance door is so dirty all over you don’t want to touch it. The bins and toilet roll holders are on opposite sides of the cubicle so if you weight more than 8 stone it’s...impossible to move. The hand dryers are filthy inside, the cleaner obviously wipes over the outside but omits the inner where your hands go. Disgraceful.More

Date of visit: November 2023
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 12 November 2023

Oh Dear, Oh Dear - Very, very poor – Avoid! For a company supposedly on the up, this store in Truro is very much on the down! The food store is dull, the clothes store overstocked & under staffed and the Restaurant is going from...bad to worse. A month ago, I had the “undersized” breakfast which was sort of luke warmish & overcooked, although the egg was good. This time, the “Egg Bene” was entirely cold including the muffin & the hollandaise and the side of chips were soft and tasted of old fat. The cappuccino was hot but no chocolate – they’d run out and this in a food store that sells the stuff. It was busy but that’s no excuse. The restaurant is supposed to be a showcase for M&S food – not an audition for “The Apprentice”. Poor management, inadequate training or a lack of staff?? I don’t know and I don’t care – I for one will be shopping & eating elsewhere in future.More

Date of visit: November 2023
Helpful?2  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 11 November 2023

We had lunch in the cafeteria and I ordered mashed avocado with poached eggs on toast. We waited for about half an hour to be served but when it arrived it was stone cold and tasteless, cold eggs and cold tasteless toast for £8.50. No...cacao powder on the cappuccino, they had ran out… Long queues at the ladies toilets, one Out of order and practically non existant liquid soap, I struggled to get one drop… Saturday is one of the busiest day and M&S know that, it screams complacency and inadequacy. Very disappointing.More

Date of visit: November 2023
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Reviewed 9 November 2023

As we were already in M&S shopping, it seemed like a good plan to eat in their restaurant. Huge mistake. We ordered two ham and cheese toasties and two coffees and went to find a table. There were tables available, but not cleared or cleaned...- neither was the floor. As these were the only places to sit, we had no choice. There were no staff around doing any clearing or cleaning and only two people delivering the food to the tables, only one of whom showed any interest in what she was doing. After a 25 minute wait our toasties arrived - cold congealed cheese, ham that was singed at the edges and far too much mustard, making them inedible. Needless to say, we left them. The only plus point was the coffee was at least hot. We will most certainly not be eating here again and would advise other people not to do so either.More

Date of visit: November 2023
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 6 November 2023 via mobile

The giant breakfast is totally misnamed, it should be the medium sized and COLD breakfast. I visited with family at lunchtime and it was nearly full but we did manage to secure a booth seat which would have been more comfortable if I was several...inches taller! Maybe 5'4" is considered excessively short by whoever designed the hight of the table? The tea came with very small cups and in a very small tea pot so not off to a great start, but the meal was worse. It didn't take that long to arrive but had obviously been sitting for several minutes on stone cold plates so it was far too cold. The toast only had the tiniest bit of residual heat as did the bacon and mushroom and everything else was luke warm, and to be honest, even if it was all served hot, it didn’t taste anything better than could be had a lot cheaper elsewhere. I didn't have the heart to complain at the time as there was only one lady delivering meals despite the cafe being full so I guess it was a mix of poor management and lack of staff that was at the root cause of the cold meal. Next time I will go to Sainsbury's for a LARGE all day breakfast as its more plentiful, tastes better and served hot with huge mugs of tea - plus it costs £3 or £4 per person less! M&S need to try harder to be considered of better quality or value to be worth the bother of eating here.More

Date of visit: November 2023
Helpful?2  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 20 October 2023 via mobile

Came in today, I come here often, usually it’s really lovely. Today was very poor. I think there’s some new staff on today, which is great. However there was a red haired girl who was very uninterested in her job, she stood leaning at the...used tray station with her arms folded, just staring at the amass of crumbs and rubbish that was on the floor! Surely someone could give her a brush and make the place look like you’d want to eat here! Very poor impression today and not the best service. The young chap clearing the floor however did a great job and was happy and smily!More

Date of visit: October 2023
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 8 October 2023 via mobile

Terrible breakfast for £8.95. Two tiny dried out sausages and three small processed streaky bacon. Plate was cold so food was luke warm. Very poor quality and definitely not worth the price

Date of visit: October 2023
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 13 July 2023 via mobile

Popped in for a coffee and scone. Coffee presentation wasn't the best and when ordering and paying I only got half my order before the gentleman served the next person meaning I had to ask for my coffee. I had to ask for a clean...knife as all the ones available had bits stuck to them. Usually very good here but seemed to of gone backwaters slightly todayMore

Date of visit: July 2023
Helpful?
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Reviewed 3 December 2022 via mobile

I visit this M & S every time I am in Truro, Cornwall. A very popular store and the restaurant is always busy. Food is great and if you’re lucky you can grab a window seat whilst you enjoy a cuppa tea and toasted bun...or delicious breakfast.More

Date of visit: December 2022
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 3 October 2022

My wife and I use M&S in Chichester for Breakfast quite often, but the only bread on offer is Sourdough, WHICH when toasted is far to hard for elderly folk whose teeth cannot exert the pressure needed to bite through it, could you not have...a choice of bread? other then that the M&S food is perfect.More

Date of visit: October 2022
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 22 September 2022 via mobile

I was looking for a dress for a special occasion and I was struggling to find one as I don’t normally wear dresses. Sam a young lady was so helpful she went out of her way to find me different styles and when I found...the style I liked she then went out and got several dresses in that style for me to try. I found the perfect dress I was delighted. Sam was outstanding in her manner and attention to detail to find what I was looking for . Amazing service thank youMore

Date of visit: September 2022
Helpful?
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Reviewed 28 February 2022 via mobile

100% for M&S cafe Truro. Went there with my daughter and her baby to have lunch but baby decided that mum didn’t want her lunch hot and started crying as babies do. We eventually calmed her down but daughter’s lunch was cold by then. However...we were reduced to tears by an assistant who came over to refund us the price of my daughter’s meal saying that it’s difficult for mums and that she should treat herself another time. Bless her.More

Date of visit: February 2022
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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MARKS AND SPENCERS, Truro - Updated 2024 Restaurant Reviews, Photos & Phone Number - Tripadvisor

Frequently Asked Questions about Marks and Spencers

Marks and Spencers is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 3.5
  • Service: 3.5
  • Value: 3.5
  • Atmosphere: 3