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Ratings and reviews

RATINGS
Food
Service
Value
Atmosphere

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CUISINES
British
Special Diets
Vegetarian Friendly, Vegan Options, Gluten Free Options
Meals
Brunch, Breakfast, Lunch, Drinks
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meals, features
Reviews (464)
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Reviewed 17 January 2024

I gave my parents a £25 voucher to use here, they came in and had a cup of tea each and decided to come back another time. They were then told that the £7 bill would get them no change from the £25 voucher as...they didn't give change! My colleague and I used to meet here twice a week for coffee and food and regularly spent around £50 a week between us. We've not been back since so their miserly policy on their own vouchers has cost them hundreds.More

Date of visit: October 2023
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Reviewed 22 October 2023

Lovely old fashioned tea room in interesting building in centre of Truro. Great views over city and cathedral. Visited for special treat of high tea. Sandwiches, cakes, scones, cream and jam. All very freshly made and delicious. Staff friendly and helpful. Only one thing could...have improved our experience. A pot of tea was included as part of our high tea. This was delivered to the table quickly and we waited for our food to be freshly prepared. By the time the food arrived, we had drunk most of the tea and the cup that was left was no longer fresh. At £19 per head, it would have been nice to have had unlimited tea offered. Having said that, it was very good and we will return.More

Date of visit: October 2023
Helpful?1  
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Reviewed 30 September 2023

place looked grubby with totally miserable staff, we arrived around 325pm and the disdain on staff faces like we were an inconvenience, I did not know at the this time they closed at 4pm. We were looking forward to a nice Cornish cream tea, the...food was ok, cutlery needed a polish and lady with short grey hair and jeans was so miserable and kept looking at us as if we were keeping her, we rushed our food and drink and were out in 30 mins, terrible experience and would not recommend, they give hospitality and Cornwall a bad name to the people who pay good money to experience an afternoon tea. I also would think any establishment would have "trays" for clearing tables, fingers in glasses was just so tacky. This could be such a nice place if they employed the right people and cleared out the deadwood!!More

Date of visit: September 2023
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Reviewed 9 September 2023

Excellent food, served by very polite and charming staff. Contrary to previous reviews, we were served promptly and professionally by the curtious staff. There are a few stairs to climb (not sure if a lift). Very olde worlde, set amidst an antique shop. Well worth...a visitMore

Date of visit: September 2023
Helpful?2  
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Reviewed 2 September 2023 via mobile

Today, we went to this tea shop, supposedly as a treat, instead we left bullied and insulted after receiving no service at all. After slogging up two steep flights of stairs we waited 25mins but the tea never came. On arrival we weren’t greeted so...assuming we should we eventually seated ourselves. We waited ten minutes at a table under the waiter’s nose but he continued to ignore us. There are only about six or seven tables in total in a smallish room. After eight minutes I asked for a menu and the waiter said he ‘hadn’t seen us’! Although wanting and needing to eat, we decided on just a pot of tea as the service was terribly slow and the food was unexpectedly expensive. After ordering we waited another ten minutes before asking if our tea would be much longer - on receiving a sarcastic eye roll (from the blond waitress featured on their Facebook page) we were told it was just coming!. After another six minutes and we slowly got up to leave, the red headed waiter then ‘noticed’ us and asked if we would be returning, we answered ‘no’ and SHOCKINGLY he saw fit to shout across the room to myself and my 80 year old husband “well that’s good!” (I can attest to these timings as I am diabetic and have a ‘window’ when I must eat). SHAMEFUL! I wonder if the staff would have bullied younger people the way they did us? I very much doubt it.More

Date of visit: September 2023
Helpful?2  
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Reviewed 31 August 2023 via mobile

Visited this morning. It wasn’t overly busy, so we ordered tea and cake. The tea arrived fairly promptly, but we left after 35 mins as we’d finished our tea, but without the cake. Sad, as it looked quite nice.

Date of visit: August 2023
Helpful?1  
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Reviewed 25 August 2023 via mobile

Really slow service and very expensive for what is very basic food. £10 for a tiny toasted sandwich and not a good one either! Won't be back

Date of visit: August 2023
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Reviewed 14 August 2023 via mobile

My friend and I visited Charlotte's whilst having a wander around Truro. It's a very pleasant tearoom with a varied menu. Our food was good and fresh with very good poached eggs. The chap who served us was a bit grumpy but maybe he was...having an off day.More

Date of visit: August 2023
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Reviewed 3 August 2023

The tea rooms are beautifully decorated with gorgeous chandeliers. The tea was served in beautiful china cups and saucers and my Victoria sponge was delicious though sadly the cream was mock cream. I would have given Charlotte's five star rating had the staff been less...gruff. I know it was busy but a little patience goes a long way!More

Date of visit: August 2023
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Reviewed 20 July 2023

Have visited many times. Standards this time have deteriorated. Had a cream tea. Scones were dry and hard. When I pointed out to waitress, that perhaps they were yesterdays, she replied "possibly". Still charged full price. Mentioned to manager on way out. Sorry about that...was the only response. Plenty of tea rooms, so will be moving on in future.More

Date of visit: July 2023
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Reviewed 15 July 2023

Terrible service and overpriced - waited over half an hour for a sandwich- then ordered a cake which they then forgot to serve - totally messed up the orders and served other tables that had come in after us - last time we ever go...thereMore

Date of visit: July 2023
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Reviewed 15 July 2023 via mobile

A quaint tea room in an antiques hall. There are 2 flights of stairs to get there. A busy place for snacks and meals during the day. Visited on a wet summers afternoon. Nice selection of food, tea & coffee

Date of visit: June 2023
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Reviewed 10 July 2023

What a terrible experience. The place smelt musty, the place a cutlery were grubby, and the grey haired waiter was just ignorant. He treated us as a inconvenience. Unfortunately, a bad experience. The younger waiter was so pleasant and helpful though. The tea, coffee, and...scones were nothing to write home about. I have purchased better at high street chain outlets. If you want a Faulty Towers experience go here. If not save yourself the disappointment.More

Date of visit: July 2023
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Reviewed 6 July 2023 via mobile

Went with family on recommendation, was expecting quaint tearooms. Was very cramped and stayed. Female waiting staff pleasant. Tea and coffee ok. Premier sandwich had what appeared to be spread instead of butter! Ultimate sacrilege is reheating a scone. Either warm straight from oven or...cold. Warming them generally means they were made previous day or so and heated to hide this.More

Date of visit: July 2023
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Reviewed 3 July 2023

Was here for what was meant to be a nice lunch with my sister, but it soon escalated into my worst nightmare- poor service and bad quality soup. When I attempted to pay with my Scottish £20 note the young waiter exclaimed “you can’t use...that” in a narky manner. I then asked to see the manager and another waitress asked if they could help but could not reach a manager. I left displeased and upset- so much for a United Kingdom!More

Date of visit: June 2023
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Questions & Answers
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juliahn555
25 August 2016|
Answer
Response from Lawsos | Reviewed this property |
I am not aware of their rules on pets, but remember there are three flights of stairs with many antique and antiquarian items on the landings. Hope this helps.
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CHARLOTTE'S TEAHOUSE, Truro - Updated 2024 Restaurant Reviews, Menu & Prices - Tripadvisor

Frequently Asked Questions about Charlotte's Teahouse

Charlotte's Teahouse is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 4
  • Service: 4
  • Value: 4
  • Atmosphere: 4