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Ratings and reviews

RATINGS
Food
Service
Value
Atmosphere

Details

CUISINES
Cafe, British
Special Diets
Vegetarian Friendly, Vegan Options, Gluten Free Options
Meals
Breakfast, Lunch, Brunch
View all details
meals, features
Reviews (207)
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207 results
Traveller rating
125
38
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Time of year
LanguageEnglish
Traveller rating
125
38
16
12
16
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All reviews cakes brie booked afternoon tea sit inside lovely cafe hot drinks lovely food beverley
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Reviewed 4 March 2024

Terrible experience at Sails this weekend. We had booked a table and when we arrived with our toddler in her pram at the supposedly accessible cafe, we were made to feel we went an inconvenience. That was the first bad experience of the afternoon. Second...bad experience, my toddler, another family member and I were looking at the cakes and flapjacks deciding what we wanted. A lady in front of us picked up one of the WRAPPED flapjacks and took it to the till. I picked the one my daughter chose and had a voice behind me say "Leave that to us." in a very rude manner. I turned around and the person had disappeared, but I guessed it was the tattooed waitress because she was scowling at me and when I immediately went over and apologised, saying as the lady in front of me had done the same thing I didn't realise there was an issue, she continued to death stare at me and didn't say anything at all. Third issue, the scones were so dry they completely fell apart and were inedible. Fourth issue, the (assumed) owner then came over (10 minutes after we'd paid for and had our order brought over to us) and said "didn't your daughter have a flapjack?" I told her we'd put it back as she'd decided on ice cream. She then demanded we paid for the flapjack as we'd touched it. I said but it's wrapped up and she said it doesn't matter, we still have to pay for it. I then explained that it was wrapped up so what was the issue and she said "what if a customer wanted to buy it and take it away?" Then let them buy it, its wrapped up air tight and there's nothing wrong with it. Shops have food wrapped up (and in the case of vegetables not wrapped up) which people pick up and put back again all the time and there's no issue. She brought a flapjack back but it was the wrong one. Didn't bother telling her as she would likely have tried to make us pay for more than one. Needless to say we were made to feel very unwelcome and will not be returning.More

Date of visit: February 2024
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Reviewed 16 November 2023 via mobile

I have eaten at Sails many times over the years when visiting family and have never been disappointed. You need to reserve a table as it gets busy. Went for breakfast and lunch this time and can honestly say its very good value for money...compared to alot of similar places now. Lovely atmosphere and friendly staff. Good, wholesome cooked cafe food and nice that there's plenty of variety and not a burger or chip in sight!More

Date of visit: November 2023
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Reviewed 5 November 2023

Absolutely amazing food & sweet treats. The staff are lovely all happy to help. Lots of choice of cakes and tray bakes difficult to choose all looked delicious 😋 I’ll definitely be returning and recommending to everyone ! What a hidden little gem with a...great service ! Took home a sausage roll for my partner he said it was the best he’s ever had !More

Date of visit: November 2023
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Reviewed 24 October 2023 via mobile

Delicious homemade food in the windmill or outside in the courtyard. The choice of soup, quiche and cakes changes regularly. Staff are very friendly.

Date of visit: October 2023
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Reviewed 17 October 2023 via mobile

Perfectly fine but nothing special. Standard cafe menu - sandwiches, panini etc. Would have liked the optionof chips as don't like potato wedges. Decent soup. OK coffee.

Date of visit: October 2023
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Reviewed 26 August 2023

We visited Sails for afternoon tea, our first time for the afternoon tea but not our first time visiting the cafe. The offering was delicious and varied. A mixture of sandwiches, homemade sausage rolls, pork pies and quiche. Brownie, rainbow cake and mini cheesecake. And...scone with butter, cream and jam to finish. Two large pots of tea too. All very tasty. Service was quick. I would recommend booking a table for any visit as the cafe is popular but there is always outside seating available.More

Date of visit: August 2023
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Reviewed 12 August 2023

Unless you've reserved a table in advance, you may well be looking for an alternative place to eat, and also experience a large serving of rude ignorance into the bargain. We turned up yesterday, and on entering, it looked liked almost all of the tables...were empty, at the counter we were rather dismissively told that "All the tables are reserved, and we're very busy at the moment" . . . As a business owner myself, I was absolutely astounded by the insanely short sighted attitude to customer service, or even common courtesy. We've visited here in the past, and the service has been superb. I can only assume that the business has changed hands since we last visited. Needless to say, we'll never bother again, and will ensure we let everyone we know, how rude and flippant the culture would appear to be.More

Date of visit: August 2023
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Reviewed 8 June 2023

Popped in for hot drinks this morning my first visit & definitely not my last , the staff were lovely & friendly, all tables were reserved but we were given a table inside that wouldn’t be getting used within the next hour and were promptly...served our drinks with lovely friendly smile. The food looked amazing and I’m already planning on another visit with my husband very soon.More

Date of visit: June 2023
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Reviewed 4 June 2023 via mobile

Fabulous service again!!! Staff amazing and friendly especially considering how busy it was. Food was amazing, what a lovely cafe, made to feel very welcome. 😀💕

Date of visit: June 2023
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Reviewed 2 June 2023

Came today with some of my family after a dog walk. There wasn’t any seats outside but we looked for some acknowledgement from staff but nothing but a very unwelcoming glance from both members of staff. I went inside to look for a table and...again got an unwelcoming vibe. We decided to go for a walk for an hour and then returned to find a table available. I went in to order and the younger girl replied “I think she’s only making sandwiches now as we stop food at 3” (It wasn’t quite 3). One of the other members of staff said “She isn’t making any food we stop serving at 2.45” Very abrupt and rude in my opinion. Very disappointed with the customer service as there wasn’t any!!!! Will never ever return or recommend.More

Date of visit: June 2023
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Reviewed 21 April 2023 via mobile

Myself and 6 family members booked afternoon tea to celebrate a big birthday. One person was vegetarian and was catered to. We arrived to a beautifully set table and a warm welcome. The afternoon tea and drinks were served swiftly after all of our party...arrived. The food was beautifully presented and was absolutely delicious. It was a beautiful setting and a wonderful afternoon tea.More

Date of visit: April 2023
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Reviewed 27 January 2023 via mobile

I visited with a big group of friends. We pre booked and pre ordered. I've never been to Sails before but will definitely be back. It's a traditional style cafe with lovely food. Huge portions and gorgeous cakes. The staff were friendly, attentive and just...all lovely. A delightful little gem !More

Date of visit: January 2023
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Reviewed 16 September 2022

We had done a walk around Skidby & surrounding countryside, having stopped here before we decided to do so again. As it was a chilly day & cold from our walk, wanted to sit inside but any spare table was reserved, we arrived at 11.30am,...staff were reluctant to let us use a reserved table, even when customers left they slapped a reserved sign on it, you had no chance as a walk in! So I we sat out but despite the sun the cold northerly wind made it so cold. Saw customers leave I said lets go in, hubby went in & asked they still wouldn't let us have the table but eventually let us sit at one reserved for 12.30pm. We ordered at 11.27am breakfast is served till 11.30am, they were happy for hubby to have a breakfast sandwich but I wanted the lunch menu, lady taking order had to ask & again the reluctance was there, it was only 3 minutes early - honestly it's ridiculous. The only reason I have given a 4 rating is that my brie, grape & cranberry sauce in a warm ciabatta was delicious, as was the coffee. Staff really need to cheer up & be more accommodating and keep some tables free for walk ins.More

Date of visit: September 2022
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Reviewed 29 August 2022

I have enjoyed coming to this cafe / restaurant for years but very unlikely to bother again. In the past, the staff were all polite helpful and welcoming. Last Thursday I entered with a friend and was greeted with a brusque question "Are you having...meal?" At 10.30 am I felt this could not be serious!!! No smile. The other staff behind the counter looked helpless and embarrassed. My friend and I sat and enjoyed the usual very pleasant drinks - but our conversation was disturbed by the same rude woman slamming a reserved sign onto our table. & I mean slammed down noisily. In the past a reserved sign would have been accompanied by a polite comment, perhaps stressing that we would be welcome until the time on the sign. My friend and I did indeed intend to eat out, but after this rudeness we decided to head to a new cafe in Beverley itself which has extremely polite staff. This rude, miserable woman is going to deter customers - why is she doing it??More

Date of visit: August 2022
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Reviewed 4 August 2022 via mobile

Rude manager, not child friendly and charges for tap water. Go next door to the restaurant much more friendly and welcoming.

Date of visit: August 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Questions & Answers
Ask a question
zillahl2022
13 November 2022|
Answer
Response from U1841YKsuer | Reviewed this property |
Yes but sat outside
0
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jaffalove69
13 February 2020|
AnswerShow all 2 answers
Response from Marjorie I | Reviewed this property |
I would call them and reserve. Its a very popular place particularly at lunchtime. Enjoy
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Louise M
23 August 2015|
AnswerShow all 4 answers
Response from Yvonne W | Reviewed this property |
You might want to check the access from the car park, might be better further up and park on road nearer entrance. Enjoy
0
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SAILS CAFE, Skidby - Updated 2024 Restaurant Reviews, Menu & Prices - Tripadvisor

Frequently Asked Questions about Sails Cafe

Yes, Sails Cafe offers takeaway services.

Yes, Sails Cafe is taking precautions against COVID-19. A full list is available within the "safety precautions" section of this page.

Sails Cafe is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 4.5
  • Service: 4
  • Value: 4.5
  • Atmosphere: 4