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The Duke William

) #76 of 92 Restaurants in Matlock ££ - £££ , British,
91 Church Street, Matlock DE4 3BZ, England
+44 1629 582585
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Overview
  • Excellent53%
  • Very good21%
  • Average9%
  • Poor2%
  • Terrible15%
Travellers talk about
Restaurant Hours
CUISINES
Bar, British, Pub
PRICE
££ - £££
RATINGS
Service
Food
Value
Atmosphere
LOCATION
91 Church Street, Matlock DE4 3BZ, England
All Details
Write a Review
Reviews (141)
Traveller rating
Traveller type
Time of year
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31 - 40 of 141 reviews

Reviewed 31 October 2016 via mobile

We booked the Duke William for my daughter's wedding reception meal. The new owners seemed really friendly! Joke! When we arrived for our wedding reception meal we were told we had booked for 3pm?? My daughters wedding in the church was booked for 3.30 so...More

1  Thank julemd
DukeWilliam91, Public Relations Manager at The Duke William, responded to this reviewResponded 1 November 2016

On your arrival at The Duke William at 5pm no party was approached from the Owners. It was in the venues interest to commence service on arrival to allow adequate time. The decision to have the meal at 6pm was requested by the Groom and...More

Reviewed 31 October 2016 via mobile

Following a wedding that we attended on Saturday 29th October I am writing to say how badly this place is not only run but also how the food is served. I have never come across such a disorganised pub run by bad mannered and rude...More

2  Thank MMJenkins
Reviewed 30 October 2016 via mobile

We confidently booked the duke for our wedding sit down, after meeting who we thought were very kind and considerate people who run the little country pub! But we had an ABSOLUTE NIGHTMARE!! They Got the timing of our booking completely wrong, therefore after they...More

7  Thank Chantelle S
Reviewed 30 October 2016 via mobile

The wedding reception we attended at the Duke William will be remembered for not so good reasons, the upstairs room looked lovely but was like a school canteen with 2 long tables instead of round tables as promised which threw any kind of seating plan...More

Thank Marie S
DukeWilliam91, Owner at The Duke William, responded to this reviewResponded 1 November 2016

Thank you for your review Marie ( full response on wedding nightmare review ) The Bride and Groom had a choice of round tables or banquet style, they decided to change for the banquet style. We adhered to the couples choice. hour and half late...More

Reviewed 30 October 2016 via mobile

We was at the duke as it was a friends wedding we arrived for pre drinks before church service and was told by groom that already the day was off to bad start as the landlord of the pub was cooking our meals when he...More

2  Thank Louisa J
Reviewed 30 October 2016 via mobile

Well what can I say, the duke William ruined our niece's wedding day. The service was terrible, extremely slow, some people waited an hour and an half before they received their meal. When it was received some meals were cold and dry and not enough...More

1  Thank Clive S
DukeWilliam91, Owner at The Duke William, responded to this reviewResponded 1 November 2016

Thank you Clive for your review When it became apparent that there had been a misunderstanding on timings which came to light when the food was requested to be served at 6pm by the Groom and Best man / Usher We did inform the Groom...More

Reviewed 30 October 2016

THE NEW OWNERS ARE THE MOST RUDE AND UNPROFESSIONAL PEOPLE IVE EVER COME ACROSS IN A BUISSNESS THAT IS MEANT TO BE A FRIENDLY ENVIROMENT! They have no people experience , no catering experience but sure know how to clear a room that was set...More

3  Thank Amy H
DukeWilliam91, Owner at The Duke William, responded to this reviewResponded 1 November 2016

Thank you Amy for your review ( full response given on wedding nightmare review ) Your comment is based on an assumption with regards experience, background and qualification. We have successfully catered for larger numbers at The Duke. Agreed the room was set for a...More

Reviewed 30 October 2016 via mobile

I have absolutely nothing good to say except that I felt sorry for the waiters/waitresses that night. It was my cousins wedding day and after many things going wrong the day had finally come. They got the time of the food wrong after being told...More

1  Thank Hayley S
DukeWilliam91, Owner at The Duke William, responded to this reviewResponded 1 November 2016

Thank you Hayley for your review ( full response in Wedding Nightmare review ) If you had indeed felt sorry for the waiting on staff maybe within the role you played it would've been more appropriate to of spoken to the guests who was making...More

Reviewed 3 September 2016 via mobile

Stayed Friday night in the carpark and spent a couple of hours in the pub during the Karaoke. The staff were fantastic and couldn't do enough for us. A real friendly atmosphere and lovely surroundings. We ordered a breakfast for the following morning and it...More

Thank Mark F
Reviewed 28 August 2016

Stayed on campsite only two toilets one for each gender and one shower cubicle with toilet. About 30 caravans/tents on site. Went in for meal sat night waited about 30 mins for two fish n chips only one meal arrived with an apology and promise...More

1  Thank snipe1201
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Ask a question
Questions & Answers
Heather-N096
2 February 2017|
AnswerShow all 3 answers
Response from DukeWilliam91 | Property representative |
Hi Heather, Yes we do a variety of vegetarian options, on occasions we may be able to do special requests.
0
Votes
Mike1955matlock
7 November 2015|
Answer
Response from DukeWilliam91 | Property representative |
Sorry for the delayed answer Mike, the Carvery pricing is Adults £8.50 Child £5.25 Infants £Free the above is inclusive of the Chef's Complimentary Soup for an extra £1.50 this will include the Chef's pudding/dessert... More
0
Votes
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Restaurant Details

Rating summary
  • Food
    Service
  • Value
    Atmosphere
Average prices
US$3 - US$26
Cuisine
Bar, British, Pub
Meals
Lunch, Dinner, After-hours, Drinks
Restaurant features
Takeout, Waitstaff, Television, Wheelchair Accessible, Reservations, Outdoor Seating, Seating, Parking Available, Street Parking, Free Off-Street Parking, Highchairs Available, Serves Alcohol, Full Bar, Wine and Beer, Accepts Mastercard, Accepts Visa, Digital Payments, Cash Only, Free Wifi
Good for
Groups, Kids, Child-friendly, Special Occasion Dining
Location and Contact Information
  • Address: 91 Church Street, Matlock DE4 3BZ, England
  • Location: Europe  >  United Kingdom (UK)  >  England  >  Derbyshire  >  Matlock
  • Phone Number: +44 1629 582585
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