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Reserve a table
2
Fri, 12/1
20:00

Ratings and reviews

RATINGS
Food
Service
Value
Atmosphere

Details

PRICE RANGE
US$13 - US$19
CUISINES
British
Special Diets
Vegetarian Friendly, Vegan Options, Gluten Free Options
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meals, features, about
Reviews (185)
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185 results
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LanguageEnglish
Traveller rating
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All reviews finger sandwiches scampi afternoon tea homemade cakes and scones lemon posset lovely venue at reasonable prices lovely touch peak district varied menu zoe broccoli derbyshire park
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Reviewed 16 September 2023 via mobile

Where do I start! My husband and I were looking forward to afternoon tea at the Orangery restaurant, after perusing the menu online beforehand it sounded quite nice. When we arrived we were greeted and shown to our table, the place was almost empty, with...only one more couple there. We were asked if we’d like tea or coffee, this came out after 5 minutes. The wobbly cake stand with the very sparse amount of sandwiches and selection of cakes came out much later and our teapot was nice and empty by this time! We weren’t offered a refill and tried in vain to get the attention of the waitress who was extremely busy chatting to the other couple about house prices for about 10 minutes. She noticed my husband waving his arms in desperation to get her attention and completely ignored him 4 times! Eventually she managed to fetch us another pot then took the rest of our milk away whilst she refilled it in the kitchen. I thought we were going to die of thirst! The sandwiches we received were not the ones advertised online. We were given plain ham, cheese and pickle, egg mayonnaise and salmon. Where were the watercress, horseradish, cress etc and the coronation chicken? 4 small fingers of basic sandwiches each…. Not enough and I could have made these at home! The scones weren’t warmed and the cakes bore no resemblance to the menu whatsoever! Where were the mango tarts, Victoria sandwiches, pistachio macarons? We received, very dry coffee and lemon cake, chocolate cake and chocolate macaron. Not very inspiring at all for the hefty £21.95 per head price tag! We couldn’t eat a lot of it as it was that rubbish! We did think we might get chance to take the rest home for the kids, but after waiting another 15 minutes to get any attention we gave up and left. As we stepped out of the door the waitress shouted across the room to us to see if we wanted to take the rest home. We said we would have if she had bothered to ask us 15 minutes earlier. Overall a dreadful experience, zero customer service, very inattentive staff, please don’t waste your hard earned cash on this place. Whilst we were there we looked at reviews on trip advisor and see that many people have complained. Short replies have been added by the Orangery saying that they have taken note of the comments, yet absolutely nothing has been done about any of it! We won’t be returning!More

Date of visit: September 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
wilma gallagher, General Manager at The Orangery at St Elphin's Park, responded to this reviewResponded 20 September 2023

Thank you for taking the time to write about your experience at The Orangery. I have investigated all of your comments. My team on the day recall your visit and have read your comments with great interest. The team member who was attending to you...More

Restaurant's Favourite
Reviewed 5 February 2023 via mobile

Visited here last night for dinner. Worth noting we understand the last dinner reservation is 7.30pm as the kitchen usually closes at 9pm? Anyway this time worked for us. The restaurant wasn’t busy and is beautifully decorated. The food was fabulous and the staff are...equally as wonderful. Nothing was too much trouble and the kitchen prepared a sauce for the steak which wasn’t even on the menu. Would highly recommend.More

Date of visit: February 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Zoe T, Other at The Orangery at St Elphin's Park, responded to this reviewResponded 8 February 2023

Hello Neenie77 Thank you for taking the time to leave such a lovely review, we will look forward to welcoming you back soon. Zoe Earnshaw

Reviewed 8 September 2023 via mobile

Asked for a table of 4 hadn't booked was very welcoming. 2 friends was running late so we just looked at menus. Friends arrived we ordered 4 drinks which quite honestly we thought they'd gone to France to get the wine. We ordered 4 starters...with 3 side salads and bowl of chips. Eventually 3 starters came I waited longer for a cold starter no side salads no chips. I said we ordered side salads waitress said no problem won't take a minute to to prepare you one. Chips came with a bowl of mixed leaves which i don't call a side salad £4.50p. We had all eaten our food a waiter came with 1 bowl of salad told him to take it back we had eaten. No one asked us if we wanted sauces or vinegar we had to ask. We all had coffees drinkable but warm not hot. We complained they took 15% of the bill but spoiled what could have been a lovely lunch. Certainly won't be returning the hospitality and service definitely needs addressing.More

Date of visit: September 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
wilma gallagher, General Manager at The Orangery at St Elphin's Park, responded to this reviewResponded 10 September 2023

thank you for taking the time to write aobut your experience. I am sorry your experience fell short of what you expected. you did reserve a table for 4 and your guests were late. It was human error that the order was communicated in correctly...More

Reviewed 26 July 2023 via mobile

Visited one Saturday afternoon with a friend for afternoon tea. The Orangery is located in a historic building that’s beautiful inside & out. The restaurant itself is lovely, great decor & ambience. The staff were very friendly & welcoming. Afternoon tea itself was lovely; delicious...warm scones, tons of clotted cream and a tasty selection of deserts. All I would say is that 3 very small fingers sandwiches isn’t quite enough & so the savoury side was lacking slightly. You do get a small slice of sausage roll though. For £44 for one tier, I’d expect a couple more sandwiches. Overall though, a very lovely place & enjoyable afternoon tea.More

Date of visit: July 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
wilma gallagher, General Manager at The Orangery at St Elphin's Park, responded to this reviewResponded 28 July 2023

Thank you so much for taking the time to write a review. Your comments are very much aprpeciated and I will most certainly take on board your observations regarding the savoury selection. thank you again. wilma

Reviewed 22 July 2023

Dear oh dear . Worst , most overdressed salad I have had in ages , totally overpowered by too much anchovy . My husband ate it but then he would eat anything as he was starving Lol. Dared to comment and a very sweet waitress...offered to sort out a refund, however , both she and the equally pleasant receptionist were overruled by the overbearing and really un customer friendly restaurant manageress who barked at us ‘nothing wrong with it and just pay’ and then chased us to reception to interrupted a conversation, which was nothing to do with her at that point, in order to advise us that we should be grateful that she had ‘accommodated’ us in her empty restaurant in the first place without a booking. Hahaha. All very unprofessional and really Faulty Towers behaviour. Not the best way to represent an establishment. Maybe a bit more customer service training might help. Overall do yourself a favour and AVOID !! Average food at best ( it was virtually empty on a Saturday lunchtime which tells you everything you need to know ) , no atmosphere and an unpleasant experience. Oh and she insisted that the waitress had never said she would adjust the bill , although she certainly did. Maybe the sweet gurl changed her story under interrogation through fear? All very unsavoury.More

Date of visit: July 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
wilma gallagher, General Manager at The Orangery at St Elphin's Park, responded to this reviewResponded 28 July 2023

Thank you for taking the time to write such a comprehensive review of your experience with us. I am sorry it did not go as well as you expected. I have spoken to the team on duty on the day and perhaps it is fair...More

Reviewed 1 June 2023

We booked for the afternoon tea whilst on our Peak District holiday and what a lovely venue and experience. Very attentive staff served us an elegant afternoon tea in a lovely setting. Would go again in a flash when in that area and recommend anyone...else to do the same.More

Date of visit: May 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
wilma gallagher, General Manager at The Orangery at St Elphin's Park, responded to this reviewResponded 2 June 2023

Thank you so very much for your kind words they are much appreciated Kind regards Wilma

Reviewed 5 February 2023

Again a thoroughly enjoyable dinner experience in the sophisticated setting of The Orangery. Short but well varied menu. Flexible about what was served as part of the dish on the menu. Good food. Respectful and friendly service. All at reasonable prices.

Date of visit: February 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Zoe T, Other at The Orangery at St Elphin's Park, responded to this reviewResponded 8 February 2023

Hello pjtottman glad to see you enjoyed your time in the orangery, we look forward to seeing you again soon. Zoe Earnshaw

Reviewed 9 January 2023 via mobile

One of our Christmas gifts was an afternoon tea here which we where all looking forward too. On arrival there is not a lot of parking for the restaurant seeing how big the place is so has to park on the side of the entrance...road ….with the hope no big vehicles came in.. Entrance was lovely well decorated and asked at reception desk where we needed to go Sat down at a lovely table and tea coffee brought out then the afternoon tea I x celiac 2 x vegetarian Now the afternoon tea was lovely but No teaspoons on the cups and saucers ..had to ask No spoons to eat shot glass with fruit and cream Sandwiches lovely nice fillings Cakes on the gluten free stand …awful dry and could not eat Service was the worse bit of the hole experience Had to ask for refill on tea and coffee No one came to ask if everything was ok Had to ask for cream for the scone on gluten free All staff seamed to be moving around not doing very much and avoiding tables as much as possible …nothing cleared when empty Food good Service not so greatMore

Date of visit: January 2023
Helpful?2  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
wilma gallagher, General Manager at The Orangery at St Elphin's Park, responded to this reviewResponded 24 May 2023

Thank you for taking the time to review your experience at The Orangery. I have taken your comments on borad and I have shared them with the team. Please accept my apologises for the shortcommings you experienced during your visit Kind regards Wilma

Reviewed 5 November 2022 via mobile

Had a lovely afternoon tea. Great value and service. A lovely setting as well. Would definitely recommend.

Date of visit: November 2022
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Zoe T, Other at The Orangery at St Elphin's Park, responded to this reviewResponded 7 November 2022

Hello 44nadiaw Thank you for leaving a lovely review, we are happy you enjoyed your afternoon tea with us, and we look forward to seeing you gain soon. Kind regards Zoe

Reviewed 25 October 2022 via mobile

Absolutely fantastic venue for my Hen do on 3rd September. Zoe and her team made it so memorable and nothing was too much to ask. We hired the full restaurant as the private dining option with Prosecco drinks reception. Everyone enjoyed themselves and commented on...how beautiful the venue was and the food was incredible 🥂 Highly recommended booking for food but also a lovely venue to host an event such as a hen do or baby shower. We were even allowed to decorate the room and they set up the tables for us as per a seating plan which was a lovely touch. Thankyou so much Zoe and the team. Cannot wait to revisit 🤍More

Date of visit: September 2022
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Zoe T, Other at The Orangery at St Elphin's Park, responded to this reviewResponded 31 October 2022

hello Jessica Were so happy you enjoyed your Hen do, and it was everything you wanted for your special afternoon. we hope you will visit us again soon, Thank you Zoe

Reviewed 1 October 2022 via mobile

Lovely afternoon tea everything made to perfection . Beautiful surroundings and very attentive staff

Date of visit: October 2022
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Zoe T, Other at The Orangery at St Elphin's Park, responded to this reviewResponded 8 October 2022

Hello Claire thank you for your lovely review, we hope to see you again in the Futcher. Many thanks Zoe

Reviewed 30 August 2022

We booked for a party of three, we know the location and viewed the pictures on line..What we received was really disappointing , it did not resemble the photos in any way, except for the stand it was delivered on, the minuscule finger sandwiches were...a little dry, three fingers per person..The scones were fresh warm and good…There was a mini type meringue with strawberries and a minute piece of millionaires shortcake..Along with an Enormous lemon posset that was easier to drink than eat with a spoon……. nice location, but sorry this cream tea was just a very average plate of cakes and sandwiches.More

Date of visit: August 2022
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 5 August 2022 via mobile

My fiancée and I went to The Orangery after our engagement in June 2022. The staff made us feel very welcomed. The service was classy and they made our day even more special with their hospitality. The food was reasonably priced, high quality and the...complimentary, celebratory cheesecake and champagne was a lovely touch. Thank you :)More

Date of visit: June 2022
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Zoe T, Other at The Orangery at St Elphin's Park, responded to this reviewResponded 7 August 2022

hello RoryM6991. Thank you for leaving us such a lovely review, we were so happy to celebrate your engagement with you, we look forward to welcoming you back at the Orangery soon. Many thanks Zoe

Reviewed 15 June 2022

Yesterday we visited the Orangery and had a fantastic afternoon tea. Mine was gluten free and my friend had a normal one. All the cakes were gluten free, my friend just had a scone that wasn’t. She said the cakes were lovely and she wouldn’t...have known that they were gf. After trying so many different places for a gluten free afternoon tea, it was great to find a really good one and just proves that it can be done. I would highly recommend it and at £18.95 it wasn’t overpriced.More

Date of visit: June 2022
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Zoe T, Other at The Orangery at St Elphin's Park, responded to this reviewResponded 7 August 2022

Hello Gill B Thank you for taking the time to leave us a review, we are happy you enjoyed your afternoon tea with us, we take pride in meeting all allergy requirements, we look forward to welcoming you back again soon. many thanks Zoe

Reviewed 12 April 2022 via mobile

A friend went for afternoon tea . The afternoon tea was absolutely rubbish . Not a very good selection of sandwiches or cakes , a tiny pork pie and a dried out piece of quiche . The staff never seemed to be around . I...wish we had complained at the time but sadly we didn’t . Although I did write a review on their FB page and received a short message back . All in all they weren’t really bothered. Needless say I wouldn’t recommend this place to anybody and certainly won’t be returning. The disappointing experience also cost us £17.99 each .More

Date of visit: April 2022
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Zoe T, Other at The Orangery at St Elphin's Park, responded to this reviewResponded 2 May 2022

Dear Ma99ie666, I am sorry you did not enjoy your afternoon tea at the Orangery. Thank you for leaving your feed back as we try to deliver a high level of service and always want to improve. please feel free to contact myself or Lindsey...More

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Questions & Answers
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Linda L
22 October 2017|
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Response from Alison564 | Reviewed this property |
No, it’s part of a retirement village complex that is also open to the public for food / drinks.
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Linda L
22 October 2017|
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Response from Derbyshire_Foodie92 | Reviewed this property |
Yes you can but book ahead with reception!
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THE ORANGERY AT ST ELPHIN'S PARK, Matlock - Updated 2023 Restaurant Reviews, Menu, Prices, & Reservations - Tripadvisor

Frequently Asked Questions about The Orangery at St Elphin's Park

The Orangery at St Elphin's Park is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 4
  • Service: 4.5
  • Value: 4
  • Atmosphere: 4