The Real Pizza Company

The Real Pizza Company

Someone from this business manages this listing.
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+44 1342 713602+ Add website
Hours
Sun
12:00 - 22:00
Mon
15:00 - 22:00
Tue
15:00 - 22:00
Wed
15:00 - 22:00
Thu
15:00 - 22:00
Fri
12:00 - 22:00
Sat
12:00 - 22:00
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Ratings and reviews
4.5
4.5 of 5 bubbles

RATINGS
Food
4.4 of 5 bubbles
Service
4.5 of 5 bubbles
Value
4.2 of 5 bubbles
Atmosphere
4.2 of 5 bubbles
Details
Someone from this business manages this listing.
Learn More
PRICE RANGE
£5.00 – £14.00
CUISINES
Italian, Pizza, Fast food
Special Diets
Vegetarian Friendly, Vegan Options, Gluten Free Options
meals, features
Does this restaurant offer free wifi?
PRICE RANGE
£5.00 – £14.00
CUISINES
Italian, Pizza, Fast food
Special Diets
Vegetarian Friendly, Vegan Options, Gluten Free Options
Meals
Lunch, Dinner, After-hours, Drinks
FEATURES
Delivery, Takeout, Wheelchair Accessible
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4.5
4.5 of 5 bubbles248 reviews
Excellent
189
Very good
26
Average
11
Poor
12
Terrible
10
Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information.

Darcie P
6 contributions
5.0 of 5 bubbles
Dec 2020 couples
We ordered a collection last night. It was ready in less than 15 minutes and when we arrived I quickly checked our order (I am that annoying person that puts pineapple on EVERY pizza I have) and the pineapple had been forgotten - it was an honest mistake, pineapple shouldn't go with the pizza I ordered... BUT the staff were so friendly and just threw a big handful of pineapple on my pizza when we took it back in. Couldnt fault them at all! This was the best pizza I have had in years.
Written 15 December 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Edstaceyclear
Thank you for your lovely review. We are a small family run business and care very about what we do. We appreciate your support.
Written 30 December 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

JP60606
31 contributions
5.0 of 5 bubbles
Jan 2021 couples
We order from the East Grinstead store regularly and they literally do the best vegan pizzas ever. We have tried all the different ones over the years and these are the winners. Pizzas are always delivered hot, taste fresh and authentic and arrive quickly - staff are always friendly and respect social distancing. I wish I could eat these everyday!
Written 15 January 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Edstaceyclear
Thank you for taking the time to leave such lovely feedback. We are a small family run business and care very much about what we do, we appreciate the support.
Written 8 March 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Michalwojsiat
East Grinstead13 contributions
5.0 of 5 bubbles
Nov 2020 family
Possibly the best pizza I ever had, at least until now. I ordered with them( East Grinstead )a few times and it was really tasty every time. I had most of the pizzas from the menu but I have my favourite ones: “Three Cheese” “Ham & Mushroom” “Gruffalo” “Alfredo” The staff are very friendly, both delivery and in shop... Thank God they opened one in East Grinstead!!!!! P.S The Brownies are super good too!!!!
Written 19 January 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Edstaceyclear
Thank you for taking the time to leave your feedback. We are a small family run business and care very much about what we do, we appreciate the support. Top tip, next time you order the brownies, try them warm with a scoop of your favourite ice-cream. Thank you again for the lovely review.
Written 8 March 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Mark
2 contributions
1.0 of 5 bubbles
Jan 2020 friends
Ordered pizza 18:43 delivered at 19:00 this is fast. BUT the problem was the pizzas were ordered for 20:00. So 2 of the 4 people were not available to eat the pizzas while fresh and had to ear reheated. This was useless BUT as an extra insult to myself The Real Pizza Company pretended to say on JustEat that they wanted to make it up to me after admitting they messed up (as in pic) and that I should email Paul at the attached email address. But this was just lies as he has not responded to 2 emails. So The Real Pizza Company are just another company that does NOT genuinely care when they let customers down and just fob people off by pretending on public forums that they care. Incredibly disappointing that they do NOT follow up on promises.
Written 6 February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Edstaceyclear
Hi mark, I'm so sorry to read this, i can assure you that as a small family run business our customers really are our main focus. You have been speaking to our managing director and he has assured me he responded via email twice, Would you mind checking your junk email for me as you will find both replies. our customer feedback is vital to our success and we will always try to respond promptly. i will look forward to hearing from you so we can try to rectify this.
Written 9 February 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Jos
1 contribution
3.0 of 5 bubbles
Oct 2020 couples
The pizzas are great and we always go back as we live locally in copthorne however, if you are ordering on a Friday or Saturday evening be prepared for a long wait for delivery. The food is fantastic but it is a shame about the wait time. Unfortunately the long wait time has happened to us on more than one occasion and we were recently waiting over two hours for our food to get to us. Please could you be more precise with your delivery timing on your website so that customers know what to expect. Couldn’t fault the food though it’s delicious and arrived very hot.
Written 16 October 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Edstaceyclear
Thank you for taking the time to leave your feedback, I am so sorry you experienced a longer than anticipated wait time. I want to assure you that we are working on a few things to improve customer wait times. Would be happy to send me an email - claire@therealpizzacompany.co.uk. id like to send you a voucher as an apology for the long wait.
Written 20 October 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Ann B
2 contributions
3.0 of 5 bubbles
Sept 2020 none
When they first open, the pizza was really good. Then sadly as most restaurant they start using cheap quality ingredients and the quality goes down the pan. Twice now I purchased pizzas and both time very disappointed. There was no smell of the ingredients or the fermented pizza dough, that's the best part. will not order again until they start using good quality ingredients
Written 14 October 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Edstaceyclear
Hi Anna, Thank you for taking the time to review your experience. We are a small family run business and we care very much about what we do. Reading a review like this we find genuinely upsetting. We take pride in using the very best produce, from local Sussex ham to the finest flour imported from Italy. We will never compromise our product and use a cheaper alternative to save cost. I am so sorry that your last experience was disappointing, I would be so grateful if you could email me directly so I can look into this in more depth and understand how we got it wrong. claire@therealpizzacompany.co.uk I will very much look forward to hearing from you.
Written 15 October 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Shauny.d
London14 contributions
2.0 of 5 bubbles
Feb 2022 family
We ordered a meal deal which was £25 for 2 pizzas a side and 4 cans of drink . My partner rang the east grinstead branch to order and made a change on one of the pizzas so instead of blue cheese she wanted goats cheese, and to swap the base to bbq base the young guy on the phone agreed and placed the order, whilst reading back to confirm the changes We got our pizza delivered to find it looked like it had been dropped as it was all squashed to one side of the box and we had been charged an extra £3.95 for goats cheese and bbq base without being informed but quickly realised that the pizza had blue cheese as well as goats cheese which we just wanted swapping as well as finding they had also forgotten the garlic and herb dip , We rang the store back up explained the situation and the forgotten dip and sent the wrong pizza back with the delivery girl and half an hour later got the right pizza but again no dip , We rang the store back up again and the guy on the phone had no customer service skills at all and was told they would get it right next time , we told the guy there will not be a next time . Such a shame as the pizza is good but lacks phone skills and getting orders correct
Written 11 February 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Eloise_21_M
East Grinstead5 contributions
1.0 of 5 bubbles
May 2022 couples
Always used to get our pizzas from here, recently really gone down hill with their attention to order changes, this is the third time they have got our order wrong. They are usually happy to replace it once we ring and let them know but this time they were not interested in correcting our order even though I had explained what had been requested, the girl on the phone was not budging and I wasn’t going to have an argument…so much for the customer is always right! We have been loyal customers for a while so this is very disappointing. Overall they were very unhelpful and a waste of money on food that we were unable to eat. We won’t be using them again now and will be looking for somewhere else to get our pizzas from in East Grinstead.
Written 2 May 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

LondonAndrew31
3 contributions
1.0 of 5 bubbles
Mar 2022 none
Ah man. I used to love getting these pizzas. I mean, really love them. They are a step above in terms of quality. The base is amazing. You can customise. The range is really good, especially for a veggie like me. The East Grinstead branch delivers to Crawley Down, which we always appreciated because so few takeaways deliver here - dominos was the only competitor. But, sadly, you have to wait AGES for the pizza. I've just eaten one I ordered at 7.10. It said 40-60 minutes on the website and it took 1hr 40 minutes. They're clearly busy. That's fine. But it's the same almost any night. Either hire more staff, or stop advertising the delivery time, or stop delivering to Crawley Down. Please.
Written 12 March 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Edstaceyclear
Hi Andrew, Thank you for taking the time to feedback your experience, it really is vital to us. We are a small family run business and care so much about what we do, reading comments like this genuinely upsets us. Would you be kind enough to contact me directly so I can try to rectify this and look into your order? You are correct in saying the store is always busy however we do always try to manage customer expectations and update the website when needed. Throughout March delivery in and around East Grinstead was problematic due to major road works and diversions put in place, depending on the direction of the delivery this may have effected your order. We can only apologies for this, however the staff in store should be updating our customers with a phone call if needed. I will look forward to hearing from you. claire@therealpizzacompany.co.uk
Written 12 April 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Roam115241
1 contribution
5.0 of 5 bubbles
Feb 2020 none
My first pizza with vegan cheese ! The pizza was so nice lovely base , I had Garden of Vegan but instead of mushroom I had peppers and chill . The vegan cheese was nice enough just like mozzarella neither have much taste ! The pizza is so nice with the topping next time I won't bother with the cheese ! This pizza is one of the best I have had I don't like other takeaway pizzas so never have them. So pleased I have found this local company, I had one from Crawley outside wickes, today Thursday 27th Feb 2020 the 2 girls serving where lovely , friendly and helpful discussing vegan options . I'll certainly be back. My husband had ham and mushroom pizza equally as good.
Written 27 February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Edstaceyclear
Thank you for your lovely comments, we are a small local business and care greatly about what we do. We are very proud of our new vegan options, we spent a long time researching the best vegan products and feel the ingredients work well. i will pass your comments on to our Wicks team. Thank you for your support.
Written 6 March 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Faye B
London101 contributions
5.0 of 5 bubbles
Jun 2023 friends
have picked up from the Manor royal branch at least four times now; the pizza is always freshly cooked, hot and delicious. the cheesy garlic dough balls are also a must. The price is excellent, and much better value than other takeaways especially as the pizza tastes so fresh and not greasy at all.
Written 14 July 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Liberty
16 contributions
5.0 of 5 bubbles
Jan 2022 couples
Amazing pizzas, the vegan pizzas are delish, and the vegan dough balls too are the nicest I’ve had (the vegan cheese is great here). My partner/friends have always had great meat pizzas too. The offers are good value. Usually great service from Horley/Crawley branches, had an issue once (out of ordering a bit too often) which was quickly fixed, they were apologetic about the mistake, always had great customer service. The rest of the time always been great with delivery or collection.
Written 16 January 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Stacey W
Addlestone17 contributions
5.0 of 5 bubbles
Mar 2020 friends
I am so impressed. We received a flyer for deliveries a few days ago and saw the vegan section, so tried with trepidation, as I t is incredibly difficult to find vegan pizza that tastes good. We were amazed! Great friendly speedy service, Twosday Tuesday deal a bargain, but best of all, hot delicious pizza.
Written 17 March 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Edstaceyclear
Thank you for taking the time to review your experience. We are a small family run business and care greatly about what we do. We worked really hard to create our Vegan selection and we are so glad you enjoyed them. Thank you for your support.
Written 30 September 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Richard of Horley
Horley14 contributions
5.0 of 5 bubbles
Jan 2022 couples
Best pizza in Horley by a mile, always hot, fresh, perfectly cooked and fast delivery. They have a wide variety of pizza's that are extremely tasty and some excellent options for vegans and vegetarians. Would recommend 100%
Written 21 January 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Edstaceyclear
Thank you your lovely feedback, as a small business we are very proud of what we do. I have passed your comments onto our Horley team. Thank you for your support. Kind Regards TRPC
Written 31 January 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

graham c
Copthorne56 contributions
5.0 of 5 bubbles
Feb 2020 none
Had a few pizzas from here. All very good/excellent. I'd say they're pricey if you pay full price, but there are always various offers, like Groupon or the Tuesday special (and others) which make them great value. Very convenient if shopping in Crawley/east grinstead and you're going to be passing - order before you leave and they'll be ready to pick up by the time you get there. I woudln't mind them cooked for a minute longer, but nevertheless, how they come they are great. They have a table to eat inside if you want.
Written 1 March 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Edstaceyclear
Good Afternoon Graham, Thank you for taking the time to leave your lovely review. We are a small family run business and care greatly about what we do. We are always looking at introducing more deals and offers to our customers so please continue to check our website. I will be sure to pass your comments onto the stores. The pizzas are cooked in a wood fired oven so the cooking is very much a skill, please let the team know when you order you'd like it cooked slightly longer and we will be more than happy to do this for you. once again thank you for your review and your support. Thanks Claire
Written 6 March 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

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THE REAL PIZZA COMPANY, Copthorne - Updated 2024 Restaurant Reviews, Photos & Phone Number - Tripadvisor

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