Firstly they asked for menu choices a week before we came, which I provided, yet still didn’t have the oxtail my husband ordered and didn’t tell us until we arrived. One manager then ticked off me and my husband which completed the list of everyone...expected, I confirmed this to you, this was at 2.10pm. Nothing happened for 40 minutes when someone asked if everyone was here, I said I had already confirmed this when I arrived. At 3.30 someone came out and asked if they could serve the children first (who were getting very restless and hungry). They also served the starter and brought out 4 bowls of chips, when asked who they were for they were told ‘table 10’. 15 minutes later 4 half chicken meals were brought out for table 10 and after nothing more arrived I enquired about the chips for these meals and were told they had already been brought out. I complained about this shambles and 10 minutes later 4 more bowls of chips were brought out. I could go on about the awful service and the fact that it took 2 and a half hours to complete the service by which time someone had to leave and the celebration was basically ruined but there doesn’t seem any point. At no point did anyone apologise or explain why everything was running an hour and a half late, no one was offered a free drink or dessert and when I asked to speak to the manager she tried to say they were so late because I didn’t tell them that everyone had arrived until 2.50, which was not true. She then blamed table 10 for eating the 4 bowls of chips despite the waitress not saying who they were for or that they were to accompany meals (which wouldn’t arrive until over 15 minutes later) and placed them in the middle of the table- ironically, they thought the manager had sent them out to compensate for the meals being so late. She then said by asking to speak to her, I was delaying service further. I am furious at the shocking customer service, we had 39 customers paying hundreds of pounds and we chose your establishment for our celebration expecting to make memories to treasure - how wrong I was, the memories are ruined. The only touch of caring was when my aunt pointed to the sign saying ‘ask about our birthday meal free’ and the manager took off some money for my mother in law as it was her birthday- it would have been better of course if they had told me that my mother in law could eat for nothing as it was her birthday. The whole experience was awful- please don't book a special occasion here, the service genuinely couldn't have been worse.More

We went to Wildmore Oak today and have been previously on many occasions and always recommended the pub to family and friends however, after todays experience I will not be doing so again, we had pre ordered food, order was wrong, food cold, sides came...out 45 mins before the mains some of the group had been in the pub for over 2 and a half hours with no food. The service and standard has dropped dramatically the whole experience was so disappointing today what a shame.More

Booked weeks in advance sent advance menu choices for 25 people paid a large deposit only for them to cancel on us 3 days before, leaving our 40th wedding anniversary celebrations in ruins as no other restaurant would accommodate us with such little notice !!...They said maintenance had overrun but they should not of taken bookings at this time especially such a large and important one ( to us ) and left our special night totally ruined , poor planning , poor management , an apology doesn't cut it ( no other recompense offered ??? ) ..avoid !! Better run places to go .More

Amazing 👏 food is 10 out of 10! Highly recommended. We went tonight 14 of us for a birthday. Last minute booking. Meal for free for the birthday girl. Kindest staff thank you! 😊

Proper authentic mutton soup - if you know ….you know , if you don’t …. Find out Great meal - Thankyou so much 👏👏👏👍👏👏👏

Came for food on the Saturday afternoon of bank holiday weekend. Food was terrible, my sons pizza from the child’s menu was one of those cheap 50p pizzas from the supermarket and a handful of chips; he refused to eat it and it was immediately...returned. My step-sons garlic bread came out still frozen! Chicken was very over cooked and dry. My brothers onion rings genuinely had no onion in them and the jerk chicken kebab well 4 mouthfuls of chicken on a pizza base £13.50. We waited an hour and a half for the food and we were one of only 4 tables dining. I’ve recommended this place before from a previous experience but never again. Would have been a nice gesture to refund the cost of the kids meal as it returned to the kitchen untouched but as it was evident from the food we received profit over quality is the mantra here.More

My partner and I popped in for a mid week main meal and a drink to get over hump day. The food and drink menu is extensive and well priced. The waiting staff were excellent, friendly, with impeccable customer service vales. The recommendations were of...the highest order. I had the goat curry and my partner, who is vegan, had the jerk Jack fruit. Both meals were incredibly tasty! Complements to the chief as we both returned clear plates to the kitchen. Highly recommend this restaurant. It really is a hidden gem. Will definitely be returning. 10/10 stars ⭐️More

I love coming to the wildmoor oak! Always friendly and welcoming staff and the team go over and above to ensure you have a great experience! Jade who has been extra special at looking after us makes it so lovely coming here! The food is...so tasty and good, proper home cooked meals, love this place!! ☺️More

Went for Mothers day Service was disappointing waited over 40 minutes for our drinks order to be served everyone who dined there this evening complained either about the waiting time,wrong order off food, tables left cluttered,food not up to standard such a shame really as...today was supposed to be a special day for families to enjoy time togetherMore

Beautiful pub with a wonderful, friendly atmosphere. Food was fantastic and entertainment was brilliant. Will definitely be going back again. Especially when my knees recover from the limbo 😂

I’ve been to a few Caribbean restaurants and wildmoor oak is the best ever and I highly recommend it to Caribbean food lovers Excellent service and food is delicious

This food is to die for if you like Caribbean food this place is right up your street I've had home hade Caribbean food from deep rooted Caribbeans and I've never had such an exquisite plate of food than I have tonight 11 out of...10. Joanna is an exceptional hostess and will do anything to help you have the best experience of this place as possibleMore