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Ratings and reviews

RATINGS
Food
Service
Value

Details

PRICE RANGE
£5 - £10
CUISINES
Fast food, Turkish
FEATURES
Delivery, Takeout
Reviews (17)
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Reviewed 27 September 2023

Simple order - mixed kebab and a burger. No pitta bread with the kebab. Salad dripping with water, no green chillis. Burger ordered without cheese and with burger sauce. Came with cheese & no burger sauce. Binned as person who was having it is allergic...to dairy. hence no cheese option. Delivered an hour and 15 minutes after being ordered. Everything cold. Was offered replacement burger and pitta bread to be sent 'as soon as possible'. Errrmmm no thanks, it's already been nearly 2 hours since we ordered. Avoid.More

Date of visit: September 2023
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Reviewed 2 April 2023

Ordered over the phone for home delivery ordered at 7 pm was told it would be 45 mins phoned again at 8 pm was told it would be 15 mins it arrived at 8.45 pm the food was cold so I phoned them and was...told it’s cold outside. Is this the way to treat customers, very disappointedMore

Date of visit: April 2023
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Reviewed 4 March 2023 via mobile

Ordered on the app. 30mins after the delivery time I was given I called. They told me it was on its way. 1hour after the delivery time…still no food so I called again. They then said they had missed the order and it hadn’t been...cooked!!!! Lies and awful service!!! ‘Free bottle of drink’ was offered! Absolute joke! I have a family who have now not eaten. Then when the food arrived 1 hour and 40 minutes later the order was wrong!More

Date of visit: March 2023
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Reviewed 22 October 2022 via mobile

Order food by phone ,told 45 minutes for delivery (fine ) 1 hour later still no food ! Call them up “ it’s on its way “ ,half hour later still no food ,call up again “ hasn’t left yet ,no drivers “ What a...disgusting way to treat the customer and unfortunately this is a requiring thing with DITTON GRILL . Think they’d be wanting to keep custom during theses tough times not making them go elsewhere for better service 😡😡More

Date of visit: October 2022
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Reviewed 30 July 2021

Phone for order then get asked which menu you ordering from, wtf which menu i thought they only used 1 menu definitely not ordering from them again after 11yrs ordering from them goodbye local takeaway u will lose customers they’ll go elsewhere for cheaper prices,...also found out that larkfield kebab shop brought into this shop no wonder prices so expensiveMore

Date of visit: July 2021
Helpful?2  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 24 June 2021

The people working in Ditton Grill are rude and argumentative. If you call up to tell them they have made an error, their philosophy is that the customer is always wrong and they argue for ages with you. They are rude, aggressive, loud, and will...do anything they can not to admit fault or offer a refund. I wasn't surprised to see how low their tripadvisor score is... speaks volumes. People like this shouldn't be in business.More

Date of visit: June 2021
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Reviewed 2 June 2021

Looks as though been taken over commercially and massively put prices up. Was our favourite authentic takeaway absolutely gutted time to say goodbye

Date of visit: June 2021
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Reviewed 18 February 2021

Wednesday 17th February 2021 Thought it was time to update the reviews on this take-away. As they seem dated and certainly low scores. Ditton Grill was a recommendation from Facebook Group Allington Chatter, as I had got fed up with the Maidstone town based kebab...shops. Put an online order in @ 17:50, food delivered @ 18:35. I had left quite a few instructions on my order with regards to not wanting items like salad, pitta and my sauces separate. All was catered for and correct. Portion sizes excellent, well cooked and flavours good. On like for like costings, about £6 cheaper over all, than town kebab shops. Perhaps could have been a little hotter, but that was corrected with a minute in microwave.More

Date of visit: February 2021
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Reviewed 24 August 2020

Ordered tonight, pizza deal, chicken donner and a chicken shish wrap. Order got here unwrapped it as was looking forward to it. To find part of the pizza deal was missing - chicken wings, rung them to ask and the reply we got was "what...do you expect us to do" Not really wanting to argue after being called a liar. I would rather just not use this establishment again. Its better to just avoid.More

Date of visit: August 2020
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Reviewed 16 March 2020

since the last owner left it’s really gone down hill. i always order a chicken kebab the last two times i’ve had one it’s been burnt and the chicken is very dry.

Date of visit: March 2020
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Reviewed 16 November 2019

We ordered tonight 2 kebabs, one a combination, and one a doner (mine). ordered and paid online. When they arrived, my meat was stone cold and I had no chilli sauce as requested. I don't know about you but when I'm hungry and really looking...forward to food I've chosen, I was gutted when it arrived not as expected. Instead of heading to here to write a bad review, I thought I'd call the place and let them know so that next time they can be more vigilant with orders...... but the man started arguing with me!! Said not one thing about the chilli sauce being missing but did argue that it couldn't have been cold. In the end I said I didn't call to argue, just to let you know I wasn't;t very happy with what I paid for...... he called me "Darlin".... Never ordering from there again, We usually get Alimet anyway, but we didn't want to go out but now I know it's worth the drive. Customer service void area alert***More

Date of visit: November 2019
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Reviewed 31 October 2019

Food really gone down hill , chips taste like they been re heated , oinion rings taste horrible, donor meat isnt what it's meant to be. Bern using ditton grill for last 4 years but last 2 occasions food been very poor. Might be worth...new management now. Not using ever againMore

Date of visit: October 2019
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Reviewed 29 July 2019

since the new owners ditton kebab have really gone down hill i have been using them for a number of years but the new owner is so rude i ordered 2 chicken kebabs with chilli sauce, and a portion of chips there was no chilli...sauce on the kebabs, there was 2 pots of sauce poured over the chips making them uneatable, the chicken was over cooked and burnt on the edges, and very dry, could have cooked better myself, i called and said what had happened he said all he would replace was the chips, and said if i wasn't happy to go elsewhere, very rude, i would highly recommend you dont use this takeawayMore

Date of visit: July 2019
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Reviewed 8 April 2019

Disappointing as we have been visiting the Ditton Grill for a good few years now. The order was not correct so had to be taken back and the order took ages so overall it was a very disappointment. The takeaway wasn't even busy so there...was no excuse. Unfortunately we won't be going back as the food just wasn't as good as it has been in the past. Shame - some many good years of service but it has definitely not reached the mark this time around.More

Date of visit: April 2019
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Reviewed 25 January 2019 via mobile

I placed an order nearly 2 hours ago and the food is yet to show up. I have been trying to call them for 45 minutes but the phone line is just going to the busy tone. I have emailed and written via website and...no one has had the decency to reply to me despite them taking my money!!! Fuming!!!! Stay clear of this place. Disgraceful service Here’s hoping someone finds their inner decency and contacts me before this is esculated!More

Date of visit: January 2019
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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DITTON GRILL - Menu, Prices & Restaurant Reviews - Food Delivery & Takeaway - Tripadvisor