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Frankie and Benny's

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Festival Way | Unit 5C, Festival Park, Hanley, Stoke-on-Trent ST1 5SF, England
+44 1782 406910
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165 Reviews from our TripAdvisor Community

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Showing 163: English reviews
UK
Level Contributor
43 reviews
19 restaurant reviews
common_n_restaurant_reviews_1bd8 46 helpful votes
Reviewed 2 weeks ago via mobile

We opted for the three courses for £13. The food was delicious. The staff were friendly and efficient. The place was packed but we didn't wait for service and the food came out quickly.

Helpful?
Thank viablered
Level Contributor
3 reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
Reviewed 3 weeks ago via mobile

Exceeded all expectations! Would recommend booking as it is usually very busy so anyone who doesn't prebook could be waiting a while for a table. This restaurant is very clean and we have visited on more than one occasion and the food has never disappointed! This is definitely by far mine and my boyfriends favourite place to eat would recommend... More 

Helpful?
Thank Chantelle F
Level Contributor
38 reviews
18 restaurant reviews
common_n_restaurant_reviews_1bd8 22 helpful votes
Reviewed 4 weeks ago via mobile

Just stopped off after shopping for a drink. They tried to charge £7.50 for 2 lime & lemonades, after we argued this it went down to £5.50.... which is still EXTREMELY expensive for 2 lemonades...

Helpful?
Thank lauziic
London, United Kingdom
Level Contributor
61 reviews
31 restaurant reviews
common_n_restaurant_reviews_1bd8 25 helpful votes
Reviewed 10 April 2017

Appalling management, absolutely no concept of customer service or satisfaction. The waitress kept apologising despite the fact she had done absolutely nothing wrong! I had taken my daughter for lunch after a morning out even she didn't enjoy it and she's 6!! I'm not going to go into details here other than to say senior management within the organisation seriously... More 

Helpful?
Thank charles s
Level Contributor
14 reviews
7 restaurant reviews
common_n_restaurant_reviews_1bd8 9 helpful votes
Reviewed 1 April 2017 via mobile

Spontaneously stopped off for lunch before work. Was informed that they have recently introduced a new menu and offered us complementary dough balls to try to start with. New menu looks great with a lot of variety, not much of a wait for food either. Shoutout to the waitress Alicia who made us laugh throughout, nice service definitely makes a... More 

Helpful?
Thank HaydenPott
Congleton, United Kingdom
Level Contributor
194 reviews
81 restaurant reviews
common_n_restaurant_reviews_1bd8 162 helpful votes
Reviewed 22 March 2017 via mobile

A well known product and it delivers at the Hanley branch. The staff were friendly the service was prompt. The food was good and plentiful. The overall cost was not expensive, so all in all a good place to stop off. I will return.

Helpful?
Thank Pathfinder617
Level Contributor
4 reviews
4 restaurant reviews
Reviewed 15 February 2017 via mobile

Okay so you kind of expect a bit of a delay on food on a day like this... however once we'd ordered we waited an hour for food, asked where our food was to be told it was on the way and waited a further 15 minutes for the food to come out not to standard. People who were sat... More 

Helpful?
Thank Becky T
Stoke-on-Trent, United Kingdom
Level Contributor
3 reviews
3 restaurant reviews
Reviewed 14 February 2017 via mobile

Good food good menu staff smart and friendly atmosphere was excellent all areas were very clean good value for money

Helpful?
Thank janet r
Stoke-on-Trent, United Kingdom
Level Contributor
23 reviews
16 restaurant reviews
common_n_restaurant_reviews_1bd8 6 helpful votes
Reviewed 12 February 2017 via mobile

This restaurant is one of my favourites can be abit pricey especially on drinks but the food is banging, can personally recommend the mixed grill and meatball burger....pukka

Helpful?
Thank andy0c
Level Contributor
21 reviews
6 restaurant reviews
common_n_restaurant_reviews_1bd8 22 helpful votes
Reviewed 7 February 2017

This is a review for f&b at THE HIVE in the Potteries Centre. I'm surprised they are still open tbh cos it was pretty dead when we were there and every time i go past. The cocktails were great though (on happy hour at 3.50 each) Its the food that gets a big thumbs down from me, we ate on... More 

Helpful?
Thank julie c

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Restaurant Details

Rating summary
  • Food
    Service
  • Value
    Atmosphere
Cuisine
Italian, American, Pizza, Vegetarian Friendly, Gluten Free Options
Meals
Breakfast
Restaurant features
Reservations, Seating, Waitstaff, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar
Good for
Child-friendly, Kids, Groups
Location and Contact Information
  • Address: Festival Way | Unit 5C, Festival Park, Hanley, Stoke-on-Trent ST1 5SF, England
  • Location: Europe  >  United Kingdom (UK)  >  England  >  Staffordshire  >  Stoke-on-Trent  >  Hanley
  • Phone Number: +44 1782 406910

Questions & Answers

Here's what previous visitors have asked, with answers from representatives of Frankie and Benny's and other visitors
1 question
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Questions? Get answers from Frankie and Benny's staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?