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Ratings and reviews

RATINGS
Food
Service
Value
Atmosphere

Details

CUISINES
Bar, British, Pub
Special Diets
Vegetarian Friendly, Vegan Options, Gluten Free Options
Meals
Dinner, Lunch
View all details
meals, features, about
Reviews (514)
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512 results
Traveller rating
199
132
72
58
51
Traveller type
Time of year
LanguageEnglish
Traveller rating
199
132
72
58
51
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Reviewed 28 October 2020 via mobile

Popped in to this pub for the first time since reopening after lock down and wished i had not. My wife and i had two drinks each and were presented with a bill of £27.60. I thought there had been some mistake, we did not...More

Date of visit: October 2020
Helpful?2  
Reviewed 11 October 2020 via mobile

So sad to see a once extremely busy pub so quiet and empty. Still warm and inviting but no atmosphere. Staff friendly. Food average and reasonably priced. Log fire inviting for a cold afternoon .

Date of visit: October 2020
Helpful?1  
Reviewed 9 October 2020 via mobile

I was refused entry for not wearing a mask, I may not eat out again. I was rudely confronted by a female staff member for not wearing a mask. I was asked if I was meeting anyone because I was on my own, I said...More

Date of visit: October 2020
Helpful?1  
kingswoodarmsmanager, General Manager at The Kingswood Arms, Banstead, responded to this reviewResponded 11 October 2020

Good Afternoon, I'm afraid Masks are now a legal requirement when entering any hospitality venue around the country. We have a responsibility to make sure this law is followed for our staff & customers own safety. I'm sorry you felt the young lady who handled...More

Reviewed 3 October 2020 via mobile

It’s all a bit different for all of us but we had such a lovely afternoon/evening. Pub has absolutely nailed the whole thing and it’s just a really pleasant, respectful place to be. Thank you. X

Date of visit: October 2020
Helpful?
kingswoodarmsmanager, General Manager at The Kingswood Arms, Banstead, responded to this reviewResponded 5 October 2020

Hey 17234BSnicolas Thank you for the lovely review & im glad to hear you enjoyed your time here with us, we hope to see you again soon. Kind regards, Matthew

Reviewed 28 September 2020

I wanted to leave a review after reading so many of the recent negative ones. We visited on Sunday for my mother's 80th and all commented on leaving how it was one of the nicest meals out as a family we had had in a...More

Date of visit: September 2020
Helpful?
kingswoodarmsmanager, General Manager at The Kingswood Arms, Banstead, responded to this reviewResponded 30 September 2020

Good Evening Rosie, Thank you so much for taking the time out to leave such a lovely review. We were delighted to look after you & the family this Sunday just gone & im so glad Mum had a good birthday experience. I will make...More

Reviewed 3 September 2020

Four of us stopped here for a early dinner after playing golf. Service was friendly and prompt, the drinks were all served as we'd have expected and the 'house' burgers (that we all had) were pefect - one of the best I've tasted in a...More

Date of visit: August 2020
Helpful?
kingswoodarmsmanager, General Manager at The Kingswood Arms, Banstead, responded to this reviewResponded 30 September 2020

Hi Bob, Thanks for the amazing review & im glad you enjoyed the burgers as much as all our team here seem to ! We look forwards to seeing you again soon after the next round of golf. Kind regards, Matthew

Reviewed 30 August 2020

Pub is tired . Laking atmosphere . Staff are not well trained especially working in such an affluent area you would expect more . Never have I had a house wine ever that was as awfulL and not cheap. Food was not very hot Real...More

Date of visit: August 2020
Helpful?1  
kingswoodarmsmanager, General Manager at The Kingswood Arms, Banstead, responded to this reviewResponded 30 September 2020

Good Evening Bahiadelvelerin1965, I am so sorry to hear you didn't enjoy your most recent experience with us. We all as a team hope you do put this down to a slip in our service which we do focus on as our main goal for...More

Reviewed 18 August 2020 via mobile

I visited this pub at least 4 times last year with a big crowd and had a lovely day!!! Have always thought ‘it’s a nice pub’ we ordered 2 Caesar salads today and when they came up and I took one look and sent it...More

Date of visit: August 2020
Helpful?
Reviewed 11 August 2020 via mobile

Very disappointed with the chicken ceasar salad that was put in front of me, basically was just lettuce no Parmesan cheese and the chicken well.. this was not what i expected fatty grisly bits of chicken! I know it is “eat out to help out”...More

Date of visit: August 2020
Helpful?1  
kingswoodarmsmanager, General Manager at The Kingswood Arms, Banstead, responded to this reviewResponded 30 September 2020

Good Evening Ashkin, We are all sorry to hear you did not enjoy your most recent experience here at the Kingswood Arms, we have taken your feed back & spoken to our team in the kitchen to make sure we grow & improve the quality...More

Reviewed 4 August 2020

My husband and I took advantage of the Eat Out To Help Out campaign. Pub staff have made a huge effort to keep customers safe during social distancing. Very good fish and chips and my vegan chilli was excellent. Staff and management extremely friendly and...More

Date of visit: August 2020
Helpful?
kingswoodarmsmanager, General Manager at The Kingswood Arms, Banstead, responded to this reviewResponded 5 August 2020

Good Afternoon Gill092 Thank you so much for your lovely review, I hope we get the chance to see you again soon. I will let the staff know all their hard work really is paying off & making a difference to yours & our other...More

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Questions & Answers
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324esrak
19 January 2020|
Answer
Response from JHB1000 | Reviewed this property |
Bar area is dog friendly but not the restaurant. Can dine in bar area so all okay. Walks nearby but not immediately there.
1
Vote
farqyspice48
1 May 2019|
Answer
Response from KeithHumph | Reviewed this property |
Unsure of buses but Kingswood Station is 2 minutes from the Kingswood Arms
0
Votes
Emaned
24 April 2019|
AnswerShow all 7 answers
Response from Simpsonsmith123 | Reviewed this property |
No it’s under refurbishment
0
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Frequently Asked Questions about The Kingswood Arms, Banstead
    How is The Kingswood Arms, Banstead rated?
    The Kingswood Arms, Banstead is rated accordingly in the following categories by Tripadvisor travellers:
    • Food: 4
    • Service: 4
    • Value: 3.5
    • Atmosphere: 4