Ratings and reviews

Travellers' Choice2022
RATINGS
Food
Service
Value
Atmosphere

Details

PRICE RANGE
€17 - €77
CUISINES
Fusion, European, New Zealand
Special Diets
Vegetarian Friendly, Vegan Options, Gluten Free Options
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meals, features, about
Reviews (1,009)
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Traveller rating
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All reviews tasting menu lamb sky tower special occasion fine dining new zealand set menu courses dishes auckland presentation servings
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Reviewed 23 June 2023 via mobile

We had a very special night out planned for some time with our three adult children and their partners, all aged 22-27 years. We eat out regularly at top Auckland restaurants, choosing the Sugar Club on this occasion for its special location and previous excellent...experience there. One of our guests is an Australian on her first visit to New Zealand. This was the first time we had ever encountered a restaurant demanding to see New Zealand photo ID from our adult guests once we had seated and placed our wine order. Our Australian guest had her NSW license and a photo of her passport, but no, this was not sufficient. NZ ID or a passport or you don’t get served alcohol. Not only was this utterly embarrassing and rude but we had had no prior warning of this request despite an email confirming our booking and a phone call during the day. A ‘special’ exception was made for our guest, but this most certainly put a dampener on our evening. My pan fried fish was raw (as was another member of our party’s fish), so had to be returned and recooked. The rest of the meal was pretty good, but we will not be returning to the Sugar Club nor recommending it to our friends.More

Date of visit: June 2023
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Reviewed 9 May 2023

Absolutely flawless. Beautiful scenery as expected, but in addition to that was amazing service, delicious food, and a fantastic overall vibe that made for a lovely anniversary dinner.

Date of visit: May 2023
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Reviewed 8 May 2023

Food was bad. Cold Meats and everything was full of flowers. Noise cancelation was good, so me and my family had lots of laughtefull conversations. But food was horrible, for the price I thought it would be much better. Too much on the presentation. Waiters...and Waitresses were all amazing though.More

Date of visit: April 2023
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Reviewed 1 May 2023

Fine dining so be prepared for a very large bill. The waitress we had was lovely, she was from another restaurant in the Sky Tower and had no knowledge about the food or wine. I was a little taken back when the beer that was...ordered was just placed on the table in a can and was not even poured into the glass. We put the beer can on the edge of the table to indicate we were ready for it to be taken but after the staff coming to our table over three times it was only taken away on the fourth visit. The food was amazing. I just don’t think the cost justifies the expense or the experience at all.More

Date of visit: April 2023
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Reviewed 15 April 2023

Food and service was amazing from beginning to end, friendly up beat waiter made our experience weven more enjoyable. We ordered the deluxe taste menu and absolutely loved every dish, even some we normally wouldn't choose, the Lamb and the Salmon where the stand outs...but all our dishes where delicious.More

Date of visit: March 2023
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Reviewed 29 March 2023 via mobile

We were booked in for a table of four at 8 pm which was already one hour later than we wanted to dine. We didn’t get seated until 8.30 as our table wasn’t ready. The wait staff were quite inexperienced. I guess the pandemic is...to blame for that. We ordered the Deluxe tasting platter. The food was very poor and we soon realised we were paying for the top quality view, certainly not the top quality food. Won’t be going back.More

Date of visit: March 2023
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Reviewed 23 March 2023

To access the restaurant, you need to run the gauntlet of staff before you get on the lift. We had an OK table, which we later moved to a window when the room got quieter. We had the set menu and a bottle of Cloudy...Bay - but the food was rather odd. "Ceviche" was a few chunks of thick fish, and not like any other ceviche that I've had; it was worse. The main course was a nondescript fish. Dessert was meagre. In total, a bit over NZ$300 for a meal that wasn't special.More

Date of visit: January 2023
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Reviewed 13 January 2023

Our visit to Sugar Club was good overall, but it could have been better. The timing of the last dishes was quite off, so we spent a lot of time twiddling our thumbs waiting for food. The server checked in with us regularly so it...appeared to be a kitchen back-up problem rather than a wait staff issue, but whatever it was it would have been good to at least comp us a drink or something to acknowledge the matter. It didn't help that we did not have a window seat -- looking at the view might have provided some much needed distraction while we endlessly waited for our food, but we did not have that option. The food itself (once we got it) was good, but timing makes a big difference in one's restaurant experience, and for this level of a restaurant the long lags between servings were particularly disappointing.More

Date of visit: December 2022
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Reviewed 5 October 2022 via mobile

Popped up for the view, but then also enjoyed some very tasty cocktails! The staff at the bar were all lovely and very attentive. Highly recommend the Hangi Pit.

Date of visit: September 2022
Helpful?1  
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Reviewed 14 July 2022 via mobile

Absolutely sublime experience all round. Such a treat for a special occasion. The vegan tasting menu was faultless. Had been a few times for drinks but will definitely be back for dinner. Must try.

Date of visit: July 2022
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Reviewed 22 June 2022 via mobile

This is our first dining visit over the ditch in 2 years due to covid We were disappointed to find that a few of our favourite restaurants didn’t survive the lockdowns Amex recommended this restaurant and although the thought didn’t appeal we tried it anyway...as they had booked What a great experience The deluxe tasting menu is to die for Will certainly return our next visitMore

Date of visit: June 2022
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Reviewed 3 June 2022

I made a booking for 5 people for my brothers birthday dinner in May 2022. Got a phone call confirmation that afternoon. However, when my family arrived, i was notified that there was a mistake in their booking system and that there was no table...for me. Only table available was at the bar which had couches and coffee tables which were not suitable for dining use. They didnt compensate me and only told me there was table available at the orbit restaurant 2 hours later if i wanted to go there. Would give 0 if i could since i didnt even get to eat there.More

Date of visit: May 2022
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Reviewed 29 May 2022

It's all in the title, this place is warm and well decorated with an incredible view of Auckland. The cocktails are delicious and well presented. We also ate some snacks which were really nice and original but we didn't dine at the Sugar Club so...I can't say much more. In my opinion, the only downside is that you have to consume a minimum of 40$/p which is about two cocktails per person. Also, don't forget to make a reservation to get a seat.More

Date of visit: October 2021
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Reviewed 4 May 2022 via mobile

We decided to have the tasting menu The bread starter was nice then it went down hill from there. The fish was over cooked and the ribs tasted more like brisket.Both were returned. To finish we did have nice desserts. We did have a nice...waitress called Alex who tried her best but frankly it felt like processed cruise ship food . Won’t go back again.. which is a shame as the view is wonderful but the standard is dress us also lackingMore

Date of visit: May 2022
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Reviewed 26 January 2022

I was lucky enough to be part of a group dining in the Private Dining Room on a busy Saturday night. Food was superb, staff very professional and friendly, view outstanding. We had the 7 course tasting menu, highlights were the fish and the lamb...but all courses were excellent. Would highly recommend and thank you to all who worked there that night for making the evening such a success for our group of 10.More

Date of visit: January 2022
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Questions & Answers
Ask a question
Aliiiceeuh
24 May 2019|
AnswerShow all 3 answers
Response from el_baldo_italy | Property representative |
Hi Alice, Thank you for your enquiry. The Sugar Club bar is open from 12pm every day. Please feel free to come in for a drink before your dinner booking. If you could please mention when you make your reservation that you... More
0
Votes
JoseM T
29 January 2019|
AnswerShow all 5 answers
Response from julsbalfour | Reviewed this property |
Sorry don’t know, I’ve always booked to go to The Sugar Club and am more interested in the food and wine that enhances the flavours.
0
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VanessaK1466
27 September 2017|
AnswerShow all 3 answers
Response from LindseyJ411 | Reviewed this property |
Not that I know of.
0
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THE SUGAR CLUB AUCKLAND, Auckland Central - Updated 2023 Restaurant Reviews, Menu & Prices - Tripadvisor

Frequently Asked Questions about The Sugar Club Auckland

The Sugar Club Auckland is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 4.5
  • Service: 4.5
  • Value: 4
  • Atmosphere: 4.5