We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Ratings and reviews

RATINGS
Food
Service
Value
Atmosphere

Details

PRICE RANGE
£15 - £60
CUISINES
Chinese, Asian
Special Diets
Vegetarian Friendly, Vegan Options, Gluten Free Options
View all details
meals, features, about
Reviews (296)
We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
Filter reviews
294 results
Traveller rating
164
77
19
15
19
Traveller type
Time of year
LanguageEnglish
Traveller rating
164
77
19
15
19
Show reviews that mention
All reviews duck noodles prawn toast mixed starter ice cream visited this restaurant birthday meal cooked fresh happy birthday last night lovely food cannot fault good size warm welcome miles
Sort and selected filters
Sort FilterEnglish
Updating list...
Reviewed 2 days ago

Visited the restaurant today, probably won’t revisit, thought food very expensive compared to other restaurants, portions sizes small, drinks very expensive, restaurant itself well laid out and presentable, car parking good , however value for money poor in my opinionMore

Date of visit: April 2024
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jasmine House Kent, General Manager at Jasmine House Chinese Cuisine, responded to this reviewResponded yesterday

Thank you for your feedback. We’re glad to hear you found our restaurant well laid out and presentable, and that the parking was convenient. We understand your concerns about pricing and portion sizes. We strive to maintain high-quality ingredients and preparation standards, which can reflect...More

Reviewed 9 March 2024

Good food served promptly but totally impersonal service. On the expensive side especially the drinks. When the service charge was queried by my wife the waiter became aggresive and stated that you must pay by law which is clearly nonsense. He then continued to rant...his opinions with a very bad attitude. We paid up and left. We are four people all working in a customer facing environment for many years. Needless to say we will not return.More

Date of visit: March 2024
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jasmine House Kent, General Manager at Jasmine House Chinese Cuisine, responded to this reviewResponded 11 March 2024

Dear Tony, Thank you for bringing this to our attention. We are investigating the details mentioned in your feedback, as they don’t align with our established policies. We appreciate your patience and understanding as we address this matter internally. If possible, could you provide more...More

Reviewed 2 February 2024

We were here for a celebratory dinner with friends who hadn't previously has the Jasmine House experience. The restaurant is immaculate and always has a lively and inviting atmosphere. As ever the food was beyond delicious. The courses were beautifully presented, by friendly, attentive and...professional staff. the quality of the food was excellent, with generous portion sizes and fairly priced. We had a great evening, as clearly did the other guests. Thank you Jasmine House for another great evening.More

Date of visit: February 2024
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 5 January 2024

We have not been since before Covid but thought we would give it a try. We had Hot & Sour Soup & prawn crackers - very good perhaps a bit vinegary Sizzling scallops with ginger & spring onion - SUPERB - scallops make a change...Spicy Chilli Aubergine - very nice - different Boiled Rice Chinese Tea A very nice meal but it seemed a bit expensive at £72.60More

Date of visit: January 2024
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 27 December 2023

I’m reviewing a takeaway but it didn’t give me that option. We have ordered takeouts from here for sometime, but our last one was our last one! Incredibly expensive now and the prices keep going up. The food is ok but really not worth the...prices they are charging - shame!More

Date of visit: December 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jasmine House Kent, General Manager at Jasmine House Chinese Cuisine, responded to this reviewResponded 29 December 2023

Thank you for your ongoing support and feedback. We truly prioritize delivering quality over quantity in our dishes. While we understand your concern about pricing, our commitment remains unwavering in using the finest ingredients and ensuring the highest standards in every meal. We constantly strive...More

Reviewed 2 September 2023 via mobile

Not welcoming of new customers. 'Regular' customers or those known to the staff got attentive service, while new customers were rarely checked on. Very expensive for the food that you receive. Food nice but not anything special. Would not recommendMore

Date of visit: August 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jasmine House Kent, General Manager at Jasmine House Chinese Cuisine, responded to this reviewResponded 29 December 2023

We appreciate you sharing your experience with us. We’re truly sorry to hear that you didn’t feel welcomed as a new customer and that our service didn’t meet your expectations. We strive to provide excellent service to all our patrons, and it’s disappointing to hear...More

Reviewed 27 July 2023

We've been coming here for years. This time, there seemed to be a lot of new staff which we are quite concerned about as we have always enjoyed the maitre D (Hena??) who has been there every time we visited before, but this time was...missing. The atmosphere didn't seem the same without him as he is brilliant. I would have given four stars as the food was still quite good (wonder how for much longer), but I am quite annoyed. As usual we ordered a lot so asked for a 'doggy bag'. We got 4 plastic dishes and a carrier bag. When the bill arrived it states £2.00 for the dishes and 50p for the flimsy carrier bag. First time ever charged. We had not been told! They also added a service charge which we would always pay BUT which I later kept kicking myself for not deducting the £2.50 from. This is a petty, greedy charge particularly as our bill came to nearly £140! Think again Jasmine staff. Treating customers as a cash cow might work for a short while, but it could be the first moves to people not returning.More

Date of visit: July 2023
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jerry Law, General Manager at Jasmine House Chinese Cuisine, responded to this reviewResponded 30 July 2023

We apologize for any inconvenience you experienced during your recent visit to Jasmine. We understand that the changes in staff and the absence of our maitre D, who is currently on holiday, had an impact on your dining experience. We value his presence as much...More

Reviewed 2 July 2023

Really lovely restaurant great food good service atmosphere was great my mothers birthday family of 8 we had beers few bottles few cokes ! I have been hear before for my brothers b day eight people last time the bill was £240 This time is...£455 pounds !!! That’s a weeks holiday for one ☝️ Meal one night. Expensive.More

Date of visit: July 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 May 2023 via mobile

This restaurant is beautifully decorated, perfect comfortable temperature and very welcoming. The staff are friendly and attentive and take the time to chat to you. Food is delivered quickly and served hot. Although slightly expensive, it was very nice. Its just a shame that some...of the 'locals' are not family friendly and went out of their way to ensure we felt uncomfortable as we left. However staff were very appreciative of our serviceMore

Date of visit: May 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 2 May 2023

We have been eating at Jasmine House for a some years and there is always a warm welcome. The food is absolutely superb – I cannot adequately describe how perfect it is. The staff are wonderful and make time to converse with diners which is...delightful. We always leave feeling that we want to return soon and we are always confident that we will again experience the same high standards. We do not live locally and we highly recommend Jasmine House as it is worth travelling to.More

Date of visit: May 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 24 April 2023 via mobile

The food was good as always but price increases and service has made the experience too much for a midweek night out. A mixed starter, one main, noodles and rice plus modest drinks came to a few pence under £70 for 2. It will still...be an option for us to return but price will be a consideration.More

Date of visit: March 2023
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 19 March 2023

Great welcome, pleasant staff and good food at a price. Amazed that, although finger bowls were provided, the napkins were only flimsy paper. My only other criticism was that the prices actually charged were higher than those shown on the online menu and the total...bill was higher than similar restaurants to start with. A 10% service charge was incuded on the bill, which was more than fair, as the service was very good indeed. A single serving of rice is enough for at least two people.More

Date of visit: March 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 1 March 2023

The meal was well below standards expected and could not believe it was cold on delivery - but simply sitting in a bag in the back of a car that was no surpiseMore

Date of visit: February 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jerry Law, General Manager at Jasmine House Chinese Cuisine, responded to this reviewResponded 6 May 2023

Thank you for taking the time to leave a review. However, it seems that you may have accidentally left your review for the wrong location as we do not offer delivery services. If there is anything else we can assist you with, please do not...More

Reviewed 30 December 2022

First time at this restaurant. Was 10 mile drive from home but worth every mile. Good first impression, nice surroundings! Staff friendly and professional there when you want them but not annoying you all the time. Food was DELICIOUS!! Very good quality products and tasty....Good size portions. Made our mind up after the starter that we would go back to eat there again.More

Date of visit: December 2022
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 17 December 2022 via mobile

Twelve of us visited this restaurant for my birthday. We shared the mixed starters and duck and then ordered some mains to share along with noodles. The food was delicious and the staff were so friendly and attentive, nothing was too much for them. I...also had happy birthday played for me and was given some ice cream with candles in. Thank you to the staff for making it such a memorable occasion!More

Date of visit: December 2022
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
View more reviews
Best nearby
Best nearby hotelsSee all
Holiday Inn Ashford - North A20, an IHG Hotel
692 reviews
2.06 miles away
The Harrow Inn
143 reviews
2.41 miles away
Chilston Park Hotel
1,333 reviews
3.37 miles away
Dog & Bear Hotel
509 reviews
3.47 miles away
Best nearby restaurantsSee all
The Bowl Inn
255 reviews
1.09 miles away
The Plough Inn
618 reviews
2.05 miles away
The Hop Pickers
102 reviews
2.06 miles away
The Bow Window Cafe
323 reviews
3.47 miles away
Best nearby attractionsSee all
Westwell Wine Estate
16 reviews
2.28 miles away
Hothfield Heathlands Nature Reserve
31 reviews
2.87 miles away
St Mary's Church Lenham
32 reviews
3.43 miles away
Bookmakers Arms
17 reviews
.34 miles away
Questions & Answers
Ask a question
Gary P
4 March 2021|
Answer
Response from Spursub |
I am looking for a regular Chinese takeaway that serves proper chicken chunks and not out of a can of chicken mush that seems to be the norm nowadays. Do you cook with proper chicken? Also do you deliver to Ashford?
0
Votes
Jech L
26 October 2017|
AnswerShow all 4 answers
Response from jasminehousek | Property representative |
Yes, you are right. We are only using vegetable oil.
0
Votes
ClaireCrocker
6 October 2017|
Answer
Response from jasminehousek | Property representative |
Hi , thank you for your questioning. We are only using vegetable oil. Have a great day Best regards
1
Vote
Is This Your Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Free Listing

JASMINE HOUSE CHINESE CUISINE, Charing - Updated 2024 Restaurant Reviews, Menu & Prices - Tripadvisor

Frequently Asked Questions about Jasmine House Chinese Cuisine

Yes, Jasmine House Chinese Cuisine offers takeaway services.

Jasmine House Chinese Cuisine is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 4.5
  • Service: 4.5
  • Value: 4
  • Atmosphere: 3.5