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Ratings and reviews

RATINGS
Food
Service
Value
Atmosphere

Details

PRICE RANGE
US$19 - US$76
CUISINES
Chinese, Asian
Special Diets
Vegetarian Friendly, Vegan Options, Gluten Free Options
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meals, features, about
Reviews (291)
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289 results
Traveller rating
163
76
16
15
19
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Time of year
LanguageEnglish
Traveller rating
163
76
16
15
19
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All reviews duck noodles prawn toast mixed starter ice cream visited this restaurant birthday meal cooked fresh happy birthday last night lovely food cannot fault good size warm welcome miles
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Reviewed 2 September 2023 via mobile

Not welcoming of new customers. 'Regular' customers or those known to the staff got attentive service, while new customers were rarely checked on. Very expensive for the food that you receive. Food nice but not anything special. Would not recommendMore

Date of visit: August 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jasmine House Kent, General Manager at Jasmine House Chinese Cuisine, responded to this reviewResponded 3 September 2023

We appreciate your feedback, although we're surprised to hear about your experience, as we consistently strive to provide top-notch service and the finest quality food to every customer. We take pride in our commitment to excellence, and it's disheartening to hear that we fell short...More

Reviewed 27 July 2023

We've been coming here for years. This time, there seemed to be a lot of new staff which we are quite concerned about as we have always enjoyed the maitre D (Hena??) who has been there every time we visited before, but this time was...missing. The atmosphere didn't seem the same without him as he is brilliant. I would have given four stars as the food was still quite good (wonder how for much longer), but I am quite annoyed. As usual we ordered a lot so asked for a 'doggy bag'. We got 4 plastic dishes and a carrier bag. When the bill arrived it states £2.00 for the dishes and 50p for the flimsy carrier bag. First time ever charged. We had not been told! They also added a service charge which we would always pay BUT which I later kept kicking myself for not deducting the £2.50 from. This is a petty, greedy charge particularly as our bill came to nearly £140! Think again Jasmine staff. Treating customers as a cash cow might work for a short while, but it could be the first moves to people not returning.More

Date of visit: July 2023
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jerry Law, General Manager at Jasmine House Chinese Cuisine, responded to this reviewResponded 30 July 2023

We apologize for any inconvenience you experienced during your recent visit to Jasmine. We understand that the changes in staff and the absence of our maitre D, who is currently on holiday, had an impact on your dining experience. We value his presence as much...More

Reviewed 2 July 2023

Really lovely restaurant great food good service atmosphere was great my mothers birthday family of 8 we had beers few bottles few cokes ! I have been hear before for my brothers b day eight people last time the bill was £240 This time is...£455 pounds !!! That’s a weeks holiday for one ☝️ Meal one night. Expensive.More

Date of visit: July 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 May 2023 via mobile

This restaurant is beautifully decorated, perfect comfortable temperature and very welcoming. The staff are friendly and attentive and take the time to chat to you. Food is delivered quickly and served hot. Although slightly expensive, it was very nice. Its just a shame that some...of the 'locals' are not family friendly and went out of their way to ensure we felt uncomfortable as we left. However staff were very appreciative of our serviceMore

Date of visit: May 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 2 May 2023

We have been eating at Jasmine House for a some years and there is always a warm welcome. The food is absolutely superb – I cannot adequately describe how perfect it is. The staff are wonderful and make time to converse with diners which is...delightful. We always leave feeling that we want to return soon and we are always confident that we will again experience the same high standards. We do not live locally and we highly recommend Jasmine House as it is worth travelling to.More

Date of visit: May 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 24 April 2023 via mobile

The food was good as always but price increases and service has made the experience too much for a midweek night out. A mixed starter, one main, noodles and rice plus modest drinks came to a few pence under £70 for 2. It will still...be an option for us to return but price will be a consideration.More

Date of visit: March 2023
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 19 March 2023

Great welcome, pleasant staff and good food at a price. Amazed that, although finger bowls were provided, the napkins were only flimsy paper. My only other criticism was that the prices actually charged were higher than those shown on the online menu and the total...bill was higher than similar restaurants to start with. A 10% service charge was incuded on the bill, which was more than fair, as the service was very good indeed. A single serving of rice is enough for at least two people.More

Date of visit: March 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 1 March 2023

The meal was well below standards expected and could not believe it was cold on delivery - but simply sitting in a bag in the back of a car that was no surpiseMore

Date of visit: February 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jerry Law, General Manager at Jasmine House Chinese Cuisine, responded to this reviewResponded 6 May 2023

Thank you for taking the time to leave a review. However, it seems that you may have accidentally left your review for the wrong location as we do not offer delivery services. If there is anything else we can assist you with, please do not...More

Reviewed 30 December 2022

First time at this restaurant. Was 10 mile drive from home but worth every mile. Good first impression, nice surroundings! Staff friendly and professional there when you want them but not annoying you all the time. Food was DELICIOUS!! Very good quality products and tasty....Good size portions. Made our mind up after the starter that we would go back to eat there again.More

Date of visit: December 2022
Helpful?
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Reviewed 17 December 2022 via mobile

Twelve of us visited this restaurant for my birthday. We shared the mixed starters and duck and then ordered some mains to share along with noodles. The food was delicious and the staff were so friendly and attentive, nothing was too much for them. I...also had happy birthday played for me and was given some ice cream with candles in. Thank you to the staff for making it such a memorable occasion!More

Date of visit: December 2022
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 December 2022

Don't judge a book by it's cover - excellent food, good option set menus, excellent value for money given the quality of food on offer, but above all, friendly, welcoming and attentive services. Kicking ourselves we haven't been previously. We'll be back soon. Thank you...to all staff last night - we had a great time.More

Date of visit: December 2022
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 30 October 2022 via mobile

We came because of all the great reviews but urgh, the food was gross. Nice spring rolls and dumplings but tempura is actually basic battered and saturated in oil we had to send it back. Tempura should be light and crispy not heavy and wet...with oil. The curry sauce had split and was curdled so I felt robbed to be paying £15 for a dish that was inedible. All top prices but not good food. Maybe the chef was having a bad day…More

Date of visit: October 2022
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
clbaoming, General Manager at Jasmine House Chinese Cuisine, responded to this reviewResponded 2 November 2022

Thank you for your review. We are sorry that you had a bad day. All of our chefs and colleagues are professionals in our careers and have years of experience, we do our job with passion and we are having a good days every day...More

Reviewed 25 June 2022

The food was great but I did find the portions were a bit small, especially prawn toasts I had to start which were £7.50 for 4 bits of toast. The service was excellent, they really looked after myself and my friend. Really fast too. One...thing I didn't like was getting interrupted twice by an over the top happy birthday song and dance nonsense with the loud music and flashing lights which is dangerous for epileptic people, including myself but fortunately I was alright. This is something you'd expect in Frankie and Benny's or some other place that does that sort of thing. In terms of the portions, in particular what you're paying, they could be a bit bigger. You can get a whole lot more in the takeaway menu and cheaper! So I think I will stick with takeaway in future for now. Other than that, I enjoyed myself.More

Date of visit: June 2022
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 13 June 2022 via mobile

Went due to TA and was not let down, staff were friendly and food was excellent. Had the set meal and portions were good. I would recommend to book as night we visited was full. Only thing I believe let it down was cost of...drinks, over £8 for glass of wine and £4.40 for a coke seems excessive to me!!More

Date of visit: June 2022
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 21 May 2022

We are a family of 10 and we have all enjoyed delicious food with very friendly and attentive staff this evening. We couldn't find fault with anything! The restaurant comes highly recommended even provided containers for our left overs to take home. Thank you very...much Jasmine HouseMore

Date of visit: May 2022
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Questions & Answers
Ask a question
Gary P
4 March 2021|
Answer
Response from Spursub |
I am looking for a regular Chinese takeaway that serves proper chicken chunks and not out of a can of chicken mush that seems to be the norm nowadays. Do you cook with proper chicken? Also do you deliver to Ashford?
0
Votes
Jech L
26 October 2017|
AnswerShow all 4 answers
Response from jasminehousek | Property representative |
Yes, you are right. We are only using vegetable oil.
0
Votes
ClaireCrocker
6 October 2017|
Answer
Response from jasminehousek | Property representative |
Hi , thank you for your questioning. We are only using vegetable oil. Have a great day Best regards
1
Vote
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JASMINE HOUSE CHINESE CUISINE, Charing - Updated 2023 Restaurant Reviews, Menu & Prices - Tripadvisor

Frequently Asked Questions about Jasmine House Chinese Cuisine

Yes, Jasmine House Chinese Cuisine offers takeaway services.

Jasmine House Chinese Cuisine is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 4.5
  • Service: 4.5
  • Value: 4
  • Atmosphere: 3.5