Owner told that he doesnt care if the customer doesnt like the the food, he told if you don’t like the food don’t visit us we, have plenty of customers.
Most of the food was edable. Octupus .. Ok, very tuff and not described in...the menu as baby octubus.. prawns dish Ok .. at least not over cooked but dry and stuck on pan.. no oili chilli garlic sauce ..Chicken was unedable, raw from the middle and as a masin cource served in a soup boul in a lumpy satay sauce wich was far from satay .. half cold and lumpy.. on top was couple of crated carrot pieces raw … abosultlely awful.
So we ate all and fine but didnt eat the Chicken dish, we sent the Chicken back, completly uneaten, took 1 bite and later we were told that the kitchen and the owner refuses to even apologize and not even a complementary espresso..that we still need to pay full price for the chicken dish even though we were unable to eat it, soggy, cold and pink in the middle.. so the waitress told if we have problem then call the owner … so we sat there calling the owner of the restaurant on a Saturday night .. wow and kindly explained that 1 dish was unedable, after what the owner told us rudely “if you don’t like what we serve don’t return” go pay your bill and and we don’t care what you think.. we have plenty other customers..
We v owned restaurants in London, Italy, Finland and have never ever seen such owner behavior over a 14 euro chicken .. it is not about the money, this is the worst of worst customer service we have ever seen anywhere in the world. Poor stuff of the restaurant.. it is not their fault.. they are so terrified to do their job right for the customer as the owner is an absolute rude stuck up uneducated personality.
God would have left the 14 euros as a tip for the lovely scared waitress. How sad that the loveliest little city Haapsalu has a place owned by a complete gangster type stuck up rude person with quit a violent behavior toward its customers.. scary.
Never dare to complain in that restaurant!
With just an apologie and one espresso on house would have done it!
we would have left satisfied and not written a bad review. Absolutely shocked!!!More