My friend and i arrived at the restaurant at 19.00 exactly, expecting a nice meal before heading home early. We arrive, order our food, and everything seems fine. After nearly an hour, our food still has not arrived, and we ask the waiter, who tells...us that our meals will arrive shortly. After ten minutes, another waiter comes down with a salad none of us had ordered. We tell him we didn't order it, and he takes it back into the kitchen. We ask for our food once again, and we're told it will be there in 5 minutes. After five minutes, it still has not arrived. The salad no one ordered (and would've probably been thrown out) is brought to our table as an excuse, but it doesn't taste very well.
Then, after more than an hour of waiting, the waiter returns to our table and tells my friend, that they don't have the chicken she ordered, but that she can have beef instead - this is an hour after placing our order! We're both shocked that they are just now finding this out, but she agrees to have the beef, which arrives shortly after. The taste is mediocre, and she starts eating - we are starving at this point.
After a while they bring another dish to the table, but once again, it is not what i ordered. Another ten minutes pass before i receive my meal, and at this point, my friend is almost finished with hers. My meal (stuffed peppers with potatoes and cheese) is okay, but when you expect to enjoy a nice meal together and end up eating seperately, the fun really goes away.
I proceed to tell the waiter than we are disappointed at the service. Instead of just accepting their mistakes they start to make up a bunch of bad excuses, like the kitchen being busy due to a large group (which is true - however, the group arrived half an hour later than us, and this should not have been a problem, since we were only two people ordering) and that "it usually isn't like this". In cases like this i expect to see some kind of remorse. That wasn't the case, and frankly, they did not seem sorry at all. While we finish eating and wait for our bills, we are ignored by the staff.
We pay our food and leave, disappointed and unsatisfied.More