Apparently I come on the days they have no sweet tea after 9pm and cheese never seems to be melted.
Apparently I come on the days they have no sweet tea after 9pm and cheese never seems to be melted.
Service was slow.27 minutes.Food was cold and throw together.Dining room was swarming with flies and dirty.
We stopped in for a quick lunch and we’re really pleased with the quality and freshness of the food! Our order was cooked fresh and served very hot!we sat outside and they brought our food out to us. The young man at the register was...so courteous and helpful! Too bad whataburger isn’t in Kentucky or Indiana!More
The only reason I rate this "poor" and not "terrible" is because my family said it "wasn't so bad." Well, if I'm in the business, I'd probably have a goal of being better than "wasn't so bad." Anyway, we never had Whataburger and we were...traveling through the south so our 16 year old said we have to try it. The first issue was getting into the parking lot. It was about 2:00 on a Friday afternoon and the line of cars came out of the lot and partially on to the roadway. This line of cars, which were for the drive-thru, prevented us from entering the lot to park and walk inside. I pulled the truck awkwardly up to be out of the way and sent the family inside. My wife signaled back that it would take 20 minutes to fill an order. I'm ok with that for a fresh meal. Finally, someone in the drive-thru gave up and pulled away allowing the line to move forward to I could get by and park in the lot. I ordered a #2 double meat burger with lettuce/tomato/ketchup, fries, a Sprite, and a chocolate shake. We got our meals and I was very pleased with the value, I found it very affordable. I then pulled out my sandwich and found 2 burgers, absolutely nothing on them, between texas toast. I'm not sure this is even on the menu. Considering my hunger and the place was an absolute zoo, I didn't feel like going back inside and bit the bullet. I found it to be bland and extremely unsatisfying. The fries were unremarkable and I found the shake had a weird after tasted. I tossed it after about 3 sips. On the upside, the Sprite was delicious and the ice was cold.More
Went into this Whataburger today , line out the door, two people on register it took one girl 20 minutes to ring up one single customer an they other girl was stuck with another customer, well I finally get up to register an tell her...I want a number 2 with no tomato , an add mayonnaise an ketchup since it don’t come with it, so I wait an wait at table finally get my meal in a paper bag , no tray, no Mayo an no ketchup on burger, so I tell the worker who is handing out orders he says nothing he can do but can get them to remake it , I said no I’ve waited 30 minutes to get this wrong, he still acted dumbfounded so I show him what the order ticket says add Mayo , get this he doesn’t know what Mayo is! he tells some manager Contreras, she just looks at me an goes back to work at the grill, this is the slowest, most under managed whataburger I’ve ever seen, this is not the first time , I was In earlier in the week an they got order wrong then also, an several other customers said theirs was wrong also, get a manager!!More
What a joke! For starters, we could not get in to a parking place because the drive thru was backed up. Got inside and stood there and stood there. Was finally told it'd be a while before they could take our order because the kitchen...needed to catch up. Told that 3 different times! People standing around everywhere waiting on food or ice. You guessed it, no ice. People coming back up to the register with their orders not being correct. When we get to order the woman - Trinity R - tells us, we don't have any medium cups, but we can CHARGE YOU for a large OR give you a small free! Excuse me!! You, Whataburger, use medium drinks on your combos and you don't have enough cups AND you want to charge me for a bigger cup but yet a smaller cup is free! Stupid! Another cashier tells her customers, we don't have any medium cups, so I'll have to give you a large because I forgot to tell you. Maybe y'all should call Chick-fil-A and get them to come show you how to operate a restaurant because obviously Cindy Castillo does not know how!! When they finally called out our order number, someone else has the same order number. Wow! Y'all really have it going on at that location. Not a place I'll recommend or visit again!More
Ordered a chicken sandwich, plain and dry. When the “manager” brought it out, I asked for honey mustard and she said it would be $0.39 extra. I told her no thank you, gave back my sandwich and asked for a refund. I get it if...I didn’t order chicken, but come one. She even belittles me by telling me she would give it to me this time, but in the future... what future? I won’t come back. It’s not that I don’t have $0.39. It’s the fact that I can’t eat what I order how I want to without paying more. Anywhere else would have given it no question asked! What poor customer service! $0.39 homey mustard cost them the refund of the meal...smhMore
Drive through - took us 1 hour and 32 minutes from start to finish in the drive through. As I drove away from the ordering booth, I realized I’d forgotten to order a fried apple pie. Upon “finally” getting to the window, I explained I’d...forgotten to order the single apple pie and I was informed that they could in no way add it to my order or even ring me up for a new order for just the apple pie because it would delay all of the customers behind me. After waiting that long and having an order totaling over $51, it was profusely and rudely refused. I get company policy but there should be some allowable situations. The attitude that was given to us about it was uncalled for. Had my family not been starving and being limited on food options at that point because it was just minutes before 10 by then , I’d have demanded an immediate refund and told them to keep their crappy food. Photo shows the drive through wait line which was wrapped completely around the building and into the road beside the building.More
Love Whataburger hamburgers. And spicy ketchup. The restaurant was only doing drive thru and they brought the food out. Nice service and always great burgers.
Lunch rush. Small building so the line nearly reaches out the front door. Luckily one table open. Many people are buying their meal and carrying it to the parking lot. One man unwrapped his and came back in with a complaint, quickly tended to. Inspection...score of 100 on wall. WhataCatch (fish) sandwiches were good and delivered to table quickly. The building needs to be enlarged or they could build another one across I-65 and double their business.More
We arrived early in the morning after traveling for hours on a trip. Sandra waited on us and was the best restaurant employee, that we have ever encountered. Not only was she super friendly and helpful, but when she found out we were going to...share a burger she took the time to cut it in half for us. The food was fresh and hot and worth our stop! The restaurant was clean and picked up. Sandra deserves a raise!More
Food was great. Prepared fresh. Great burgers and fries and also a good price. Staff was very friendly.
Don’t bother stopping in unless you like mediocre burgers drenched in mustard and lightly coated with ketchup, Christian rock playing throughout and half-witted employees who are guaranteed to mess up even the most straightforward order. Stopped in to try a local franchise and decided Whataburger...is not for us.More
Love Whataburgers and this is a friendly, clean one. Good food and good service! Also is next to a vacant lot which is a nice place to walk the dog.
If you’ve never eaten here you need to try it. Burgers are great! My favorite fast food place from growing up in Texas.