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San Remo Spur Steak Ranch

Main Rd | Waterkant Building, Hermanus 7200, South Africa
+27 28 312 1272
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Overview
  • Excellent8%
  • Very good15%
  • Average12%
  • Poor21%
  • Terrible44%
8 Apr 2017
“Saturday Supper”
19 Jan 2017
“Free wifi is non existent but broken glass is free”
Open Now
08:00 - 22:00All hours
CUISINES
Steakhouse, American, Barbecue
PRICE
££ - £££
RATINGS
Service
Food
Value
Atmosphere
LOCATION
Main Rd | Waterkant Building, Hermanus 7200, South Africa
All Details
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Reviews (57)
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11 - 20 of 56 reviews

Reviewed 24 October 2016

I have eaten at several restaurant in the Spur chain in South Africa and they are mostly well run and with good food. Unfortunately the San Remo Spur in Hermanus is an exception and both the food and the service I found to be quite...More

Thank Aardvark_adventurer
Reviewed 4 October 2016

I can remember taking my daughter here when holidaying in Hermanus as it was a kid friendly place with an indoor play area. The food was nothing special but always good enough - not this time. Food was greasy, waitress was distracted and brought the...More

Thank julie M
Spur_Steak_Ranches, Guest Relations Manager at San Remo Spur Steak Ranch, responded to this reviewResponded 26 October 2016

Dear julie M, Thank you for taking the time to send us your feedback. We are sorry to hear that the food served was not up to standard. Your feedback is much appreciated. If you would like to discuss this further, please forward this on...More

Reviewed 24 September 2016 via mobile

Service is dismal. Waiters are all over the place. Orders take on average an hour to get out and managers needs to up his game. Please send him for training at Wellington spurMore

Thank Enid M
Spur_Steak_Ranches, Guest Relations Manager at San Remo Spur Steak Ranch, responded to this reviewResponded 26 October 2016

Dear Enid M, Thank you for taking the time to send us your feedback. Your experience at San Remo Spur concerns us . Our customers are very important to us. If you would like to discuss this further, please forward this on together with your...More

Reviewed 8 August 2016 via mobile

Bad,bad,bad!!!Bad food.....ordered a burger......was cold and rock hard.....sent it back and gues what.....the 2nd one was also cold and rock hard!!

Thank 148derikv
Reviewed 21 June 2016

I don't know if it's because I live in a big city that I'm used to a higher standard of service and things happening faster. But my experience at San Remo Spur was one of the most disappointing of all Spurs I've visited in the...More

Thank Rachel890309
Spur_Steak_Ranches, Guest Relations Manager at San Remo Spur Steak Ranch, responded to this reviewResponded 28 June 2016

Dear Rachel890309, Thank you for taking the time to rate San Remo Spur and for bringing to our attention the issues you have with the restaurant. Kindly forward this review as well as your contact details to our customer care team on customer-care@spur.co.za and we'll...More

Reviewed 16 June 2016

Spur steak and burger ranch. Opens early morning , has breakfast special with bottomless coffee, very good value. Venue is central, some seats have a sea view. Great for a large party, great for families with kids. Decor needs revamp

Thank karenmU9177HQ
Spur_Steak_Ranches, Guest Relations Manager at San Remo Spur Steak Ranch, responded to this reviewResponded 28 June 2016

Dear karenmU9177HQ, Thank you for taking the time to rate and review San Remo Spur. We're thrilled to know that you enjoy our Breakfast and look forward to having you back for it again soon! Kind regards, Spur Steak Ranches

Reviewed 15 June 2016

After a long stay away we decided to give the Spur another chance, the service was good but the food was poor, the pricing is high for the quality of food served. I don't believe it a general Spur problem rather poor management.More

Thank Ronald R
Spur_Steak_Ranches, Guest Relations Manager at San Remo Spur Steak Ranch, responded to this reviewResponded 28 June 2016

Dear Ronald R, We are thrilled to hear that you received good service! But, with regards to the food quality, we do apologise and value your feedback to ensure any necessary changes are made. If you would like us to discuss this further with you,...More

Reviewed 9 June 2016 via mobile

Food was cold. Tomato and lettuce was old. Bad bad. Very disgusting. Husband had hair in his food. Never again will we eat there. Plates smelled like eggs.

Thank Martinique F
Reviewed 6 June 2016 via mobile

My husband and i went for a breakfast. Had no problem with the service or our food. We however had a problem with the way the manager Andre treated the waiters. He made us feel very uncomfortable every 10minutes he was shouting at them. We...More

Thank 427cher_v
Spur_Steak_Ranches, Guest Relations Manager at San Remo Spur Steak Ranch, responded to this reviewResponded 28 June 2016

Dear 427cher_v, We are thrilled to hear that you received good food and service. However we are concerned to hear about the treatment the staff received from the manager. We would like to look into this further. Would you mind please emailing us a copy...More

Reviewed 10 May 2016

We often visit Spurs in different towns & cities as we find their breakfasts good value for money. However, the service was the worst we've experienced ever at any Spur. After we waited for over 30 minutes for a waiter, I eventually went to the...More

Thank Francois d
Spur_Steak_Ranches, Guest Relations Manager at San Remo Spur Steak Ranch, responded to this reviewResponded 7 June 2016

Dear Francois d, We appreciate your feedback for San Remo Spur. Customer service is extremely important to us and we apologise for the level of service you received on your visit. Please would you send us your contact details as well as a copy of...More

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Restaurant Details

Rating summary
  • Food
    Service
  • Value
    Atmosphere
Meals
Breakfast, Lunch, Dinner
Restaurant features
Reservations, Television, Highchairs Available, Wheelchair Accessible, Seating, Waitstaff, Parking Available, Serves Alcohol, Full Bar, Wine and Beer, Accepts American Express, Accepts Mastercard, Accepts Visa, Digital Payments, Free Wifi, Delivery, Takeout, Validated Parking
Good for
Child-friendly
Open Hours
Sunday
08:00 - 22:00
Monday
08:00 - 22:00
Tuesday
08:00 - 22:00
Wednesday
08:00 - 22:00
Thursday
08:00 - 22:00
Friday
08:00 - 23:00
Saturday
08:00 - 23:00
Location and Contact Information
  • Address: Main Rd | Waterkant Building, Hermanus 7200, South Africa
  • Location: Africa  >  South Africa  >  Western Cape  >  Overberg District  >  Hermanus
  • Phone Number: +27 28 312 1272
  • E-mail
Description
Spoil your family & eat out at San Remo Spur. We are the best steakhouse & burger restaurant in Hermanus. Bring along your kids for some great tasting food & dessert from our famous Spur menu.
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