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The Urr Valley Country House Hotel

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Ernespie Road, Castle Douglas DG7 3JG, Scotland
+44 1556 502188
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  • Excellent35%
  • Very good18%
  • Average10%
  • Poor4%
  • Terrible33%
2 Aug 2017
“Mrs Jones”
2 Aug 2017
“Oh dear oh dear”
Restaurant Hours
££ - £££
Ernespie Road, Castle Douglas DG7 3JG, Scotland
All Details
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1 - 10 of 48 reviews

Reviewed 2 August 2017 via mobile

This hotel is in bad need of refurbishment and in my view should not be taking paying guests until the place is done . On arrival paint all peeling off the building with weeds growing around it didn't appear to be a car park so...More

1  Thank Susan J
Reviewed 2 August 2017 via mobile

We pulled up at the 'Hotel' all be it early and were instantly filled with dread. My sister popped into the entrance and was told we would have to wait at least 2 hours to check in even though it was obvious the hotel is...More

1  Thank Johnboysmurf
Reviewed 17 May 2017

Went with group of friends for a meal. Hotel building poorly maintained.Tables in function area with black tablecloths and chairs. Place was dirty smelt unused. Staff initially pleasant but unprofessional. Carrying water glasses in hands. No side plates for rolls. A waitress wearing casual top...More

3  Thank Margaret B
Reviewed 17 May 2017

Part of a group dining here yesterday. Directed through fire exit to "restaurant " did not inspire confidence. Filthy Windows peeling paintwork and the smell of damp and dirt on entry was overpowering. Black tablecloths, black chairs, dirty cutlery and classes, I used furniture stacked...More

3  Thank elizabethhelen115
Reviewed 4 November 2016

Ugly, dirty, smelly. The staff are unprofessional, unskilled and unhelpful - although the waitress did her best under difficult circumstances - until she realised we were complaining - then she WAS NOT happy. I sent my glass back as it was lipstick stained - it...More

4  Thank Lyn185
Reviewed 3 September 2016 via mobile

Stayed here recently for four nights. Staff very friendly & nothing too much trouble. Room very comfortable,we will certainly stay here again.

Thank peterearby
Reviewed 9 August 2016

We chose this hotel as it was near to where we wanted to be and for the reason they allowed dogs. Almost the first thing we were greeted with was a dog biscuit and then the owners 2 dogs running around! We were informed that...More

1  Thank Croftdog
Reviewed 2 August 2016

food at this hotel is to die for if they havent got it they will get it nothing to much trouble for the lovely staff at this hotel

Thank mcguigan7
Reviewed 23 April 2016

I drove up to Scotland with my son for a Murder Mystery evening. I found the hotel to be quite shabby in places and the evening meal was barely palateable. On the plus side the room was quite spacious and the grounds were pleasant.

Thank sinerja
Reviewed 21 April 2016

We love visiting this hotel the owners and staff are so friendly and welcoming, it's a shame Grace is no longer preparing the meals but she is still making a white chocolate cheese cake to die for, the hotel is still a work in progress...More

Thank Pat-M020161
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Restaurant Details

Rating summary
  • Food
  • Value
Breakfast, Dinner
Restaurant features
Reservations, Seating, Waitstaff, Serves Alcohol
Location and Contact Information
  • Address: Ernespie Road, Castle Douglas DG7 3JG, Scotland
  • Location: Europe  >  United Kingdom (UK)  >  Scotland  >  Dumfries and Galloway  >  Castle Douglas
  • Phone Number: +44 1556 502188
  • E-mail
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