We planned a trip to flamingo land / Scarborough for our young girls (3 years and 11 month) at the weekend and browsed through places to stay. We picked the Mayfield for the suite as it has 2 bedrooms, a living area and kitchen, we...also opted for a travel cot to be provided as this was an option. We were quite surprised when we arrived at how different the apartment looks compared to the pictures advertised; it is beautiful! The 2 rooms are huge, both en suite with black out blinds, the living/ kitchenette area is very well furnished with literally everything we could possibly need. To mention the suite is directly above the bar area where there is live music on a Friday, this didn't affect nor wake either of the girls and the black out curtains meant they were none the wiser to the sinage lighting outside. Our girls wake at 5 and one is teething and the other fussy so I can't review the breakfast as we didn't opt for it. In summary we were really pleased and we will most likely be back!More

We have been coming here for many years when on holiday. The carvery is always good. However…. We did go on a Sunday at 6pm so it was very busy and just didn’t impress me. As I said, the carvery service was great but the...overall bar and customer service could have been be so much better. There is just a lack of attention to detail and effort at the till and it gives you the feeling of a franchise/multi chain establishment. It’s hard to rate overall as the carvery is good so you go back but the service does not match it sadly.More

Put into family room, absolute mayhem. Outside was heaving with people, music booming out. This is 17.00 hours on Sunday. Most clients obviously been there all day. Don't go for carvery if anyone is over 40 years old and wants a quiet meal. Terrible place.

We stayed here for 3 nights the weekend was great food and service was great until Monday the staff then changed their attitude and seemed to concentrate all their attention to the contractors ie giving them table service and sitting down and eating with them...we where waiting to order drinks while the girls chatted with the contractors.More

I’ve been coming to this area now for over 15 years with business, we normally stay in Scarborough, but this week the hotel we normally use was fully booked so for 1 night thought I’d give the Mayfield a go. I thought the room, was...great, clean and a nice modern layout, the bed was very comfortable and the shower powerful enough, good selection of soaps, shower gels etc …. All staff friendly and accommodating. So far so good. Only a couple of issues I have revolve around food, first off breakfast is only served from 8;00 am 🤷🏻‍♂️ which is too late if I need to be in work at that time, 7:00 would be a lot better, so opted for no breakfast and a McDonald’s instead. Secondly the bar food was a bit bland for me, nothing wrong with it just not particularly “exciting” I think if/when I stay again I would venture to the Copper Horse. The bar are itself was friendly enough with good selection of beers/wines/spirits/etc ….More

Have been here a couple of times in the past but it's definitely gone downhill. Staff were all friendly and helpful. Got two kids meals. They had increased in price since my last visit. The portions and quality were not very good. The tomato pasta...was inedible. Not much option for small adult meals. The same woman often goes to the play area with her two boys and doesn't supervise them. They were climbing up the small slide, climbing ontop of the play area and swearing. My niece left crying.More

The food was very poor. Pies were factory bought, chips cooked in old oil. Table next to us complained too. We asked for two servings of one pie, there was only one left at 12.30pm. We had another instead. You could see the foil marks...where it had been removed from the casing, but they swore it was home made. Meat content was poor and no ale gravy in the steak and ale. Cheese and broccoli pie had only one piece of broccoli in it. Again, not home made. Burgers were relatively ok. No coffee except instant, as apparently there were no coffee beans. Asked for cheescake from the menu and there was no cheesecake at all. Asked for ice cream for an adult and was given 1 scoop in a child’s cardboard tub. Will not return ever againMore

Visitors to the area. Food was passable, staff were unbelievably rude, found a table most of them were booked ours wasn't, ordered food and then despite waiting for desert staff demanded that we move as table was booked, spent almost £100 to hear the manager???...(not in uniform like everyone else) talking about removing you from the next table (not booked for another hour), personally id avoid, wont be coming back again, clearly the just want local visitors.More

Nice place to stay. Stayed here in March with my partner. Clean rooms and good choice of drinks in the bar. Not bad for the value of money.

Ordered 2 burger piggy in the middle meals. The brioche bun was dry and broke into pieces. The burger was over cooked and dry. The chunky chips were ok but the onion rings were saturated in grease . TBH was not the best, told the...waitress and she just shrugged her shoulders and said I’ll tell the chef, she never came back.More

Booked in yesterday for the night (11th Feb) amazing hotel, lovely rooms, (we were in the new build part). Lovely, clean, smelling fresh and cosy. Had food in the pub it’s self, fast service and gorgeous food. Breakfast was lovely too, all staff are very...polite and nothing is to much trouble, would definitely recommend and we will return at a later date. It’s close to Scarborough & Whitby so if you drive it’s definitely worth having a look.More

5 attempts at booking a table!! Pre ordered meals x 4 .duplicate meals brought out Team members very rude, no organisation. No response from them when trying to communicate via email TWICE!! Very poor customer service