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The Counter

Certificate of Excellence
££ - £££
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369 California Avenue, Palo Alto, CA 94306
+1 650-321-3900
11:00 - 21:30
Closed now
See all hours
Sun 11:00 - 21:30
Mon - Thu 11:00 - 22:00
Fri - Sat 11:00 - 23:00
More Info
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160 Reviews from our TripAdvisor Community

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Showing 147: English reviews
Level Contributor
14 reviews
13 restaurant reviews
common_n_restaurant_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 2 weeks ago

Crowded place, but the burgers really deserve a stop here. Cooked to order, very good, fresh ingredients, served with a smile.

Thank Luca S
San Carlos, California
Level Contributor
298 reviews
235 restaurant reviews
common_n_restaurant_reviews_1bd8 79 helpful votes
4 of 5 bubbles Reviewed 2 weeks ago via mobile

I like the way you can build your own burger, with quality ingredients and a really good brioche bun. Prices are ok considering that you get what you want in the burgers.

Thank Larry v
Scottsdale, Arizona
Level Contributor
190 reviews
88 restaurant reviews
common_n_restaurant_reviews_1bd8 75 helpful votes
4 of 5 bubbles Reviewed 3 weeks ago

Kind of expensive for a burger and fries, but you can select all sorts of option toppings. I like the sweet potato fries. A good burger and decent bar.

Thank billcScottsdale
Level Contributor
4 reviews
3 restaurant reviews
5 of 5 bubbles Reviewed 31 December 2016 via mobile

Visited this location of The Counter my very first week in California and since then it has been my favorite location. While I've had OK burgers at other Counters, this one reigns supreme continuously for not only its great food but more importantly for its tremendous dedication to customer service. Emina, our server, was not only really pleasant and efficient,... More 

Thank T Lynn R
Palo Alto, California
Level Contributor
10 reviews
6 restaurant reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 14 December 2016

While The Counter is a restaurant chain, the food is very good. What makes this restaurant business different is the option of building your own burger.....adding whatever you want. Or, you can choose from the regular list of items. The burgers and sandwiches are very good and fall within the average cost of places like this. You can, of course,... More 

Thank mrpeterssports
SF Bay area
Level Contributor
160 reviews
35 restaurant reviews
common_n_restaurant_reviews_1bd8 48 helpful votes
3 of 5 bubbles Reviewed 15 November 2016 via mobile

A mixed review. The good: burgers certainly are good, and toppings individualized (and can order for less than $1/ounce a larger size; and string potatoes are indeed excellent as are onion rings. Not so good: on this Saturday evening, sitting outside, service was extremely slow. When burgers were brought they were barely warm. We'll give this place a 2nd chance... More 

Thank travelerSFBayarea
London, United Kingdom
Level Contributor
398 reviews
172 restaurant reviews
common_n_restaurant_reviews_1bd8 239 helpful votes
2 of 5 bubbles Reviewed 22 October 2016 via mobile

It was not that busy but the wait for food was long ( 35 mins) then the order was not quite right and food was hardly warm. Fries never came. Server couldn't care less. Even when I asked if fries were coming he said yes but they never did. I can't recommend at all based on this disastrous experience

Thank TechnoProf
Bay Area, CA
Level Contributor
32 reviews
15 restaurant reviews
common_n_restaurant_reviews_1bd8 8 helpful votes
3 of 5 bubbles Reviewed 17 October 2016

We found ourselves on California Ave on a Saturday night and decided to visit The Counter for a family meal. The place was busy as we snagged the last 4 top open. The restaurant has gone through some changes since the last time we were there -- the menu is simplified, the options increased for the most part. You fill... More 

Thank PA_Denizen
San Jose, California
Level Contributor
24 reviews
20 restaurant reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed 19 August 2016

We arrived at about 1:20 but didn't eat until about 2:30. Various excuses were made, and we were given free drinks and a free trio plate of fries/onion rings after we complained, but the overall experience was not good. Even one milkshake took 20 mins to appear. The food itself is good but not good enough to make up for... More 

Thank Bob R
Level Contributor
14 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 18 August 2016

Great hamburgers in a nice and quiet area. Service is very helpful and nice. We really enjoyed it. Not very economic but everything is expensive in Palo Alto...

Thank ulisesagain

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Restaurant Details

Rating summary
  • Food
    4.5 of 5 bubbles
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
    3.5 of 5 bubbles
Average prices
US$10 - US$15
American, Gluten Free Options
Lunch, Dinner
Restaurant features
Takeout, Seating, Waitstaff, Wheelchair Accessible, Serves Alcohol, Highchairs Available
Good for
Child-friendly, Kids
Open Hours
11:00 - 21:30
11:00 - 22:00
11:00 - 22:00
11:00 - 22:00
11:00 - 22:00
11:00 - 23:00
11:00 - 23:00
Location and Contact Information
  • Address: 369 California Avenue, Palo Alto, CA 94306
  • Location: United States  >  California (CA)  >  Palo Alto
  • Phone Number: +1 650-321-3900

Questions & Answers

Questions? Get answers from The Counter staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?