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The Cheesecake Factory

££ - £££
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71 Isham Road, Blue Back Square, West Hartford, CT 06107
+1 860-233-5588
11:30 - 23:00
Open now
See all hours
Sun 10:00 - 22:00
Mon - Thu 11:30 - 23:00
Fri - Sat 11:30 - 00:30
More Info
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277 Reviews from our TripAdvisor Community

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Showing 267: English reviews
West Simsbury, Ct
Level Contributor
96 reviews
64 restaurant reviews
common_n_restaurant_reviews_1bd8 25 helpful votes
5 of 5 bubbles Reviewed 3 days ago NEW via mobile

Consistent menu with good food, the cheesecake is fantastic. Always a wait. Nice staff (Parking garage is best place to park.) Good for large parties

Thank Anne M
Rochester, New York, United States
Level Contributor
97 reviews
81 restaurant reviews
common_n_restaurant_reviews_1bd8 33 helpful votes
4 of 5 bubbles Reviewed 1 week ago via mobile

In town for business and in our search for food found the ever yummy Cheesecake Factory. I had the Skinny Salmon that was really wonderful. My co-worker had the white chili. She did not leave a single drop in the bowl, so I'll assume she either loved it was was incredibly hungry. Service was great too!

Thank Bill P
Hartford, Connecticut
Level Contributor
61 reviews
25 restaurant reviews
common_n_restaurant_reviews_1bd8 45 helpful votes
3 of 5 bubbles Reviewed 3 weeks ago via mobile

I've been here multiple times and there is always at least a 20-30 minute wait. It is amazing how good the business is here for such a mediocre restaurant! The menu is large and varied, a lot of chicken! The seating is always a little tight because it is super packed all the time. This time, i ordered the guacamole... More 

Thank Laura K
Norwich, Connecticut
Level Contributor
140 reviews
65 restaurant reviews
common_n_restaurant_reviews_1bd8 195 helpful votes
3 of 5 bubbles Reviewed 5 weeks ago credit card Amex Cardmember Review

We were out and about shopping and the Cheesecake Factory made for a quick lunch. In and out with ease. Average food. It is a big chain.

Thank Aaron D
Level Contributor
40 reviews
30 restaurant reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed 7 December 2016 via mobile

I ate lunch here with a friend last week. We came at an off time and it was not too crowded. Our service was slow but friendly. The food was slow to arrive. I ordered the same thing I always do- lettuce wraps. They were very tasty. No cheesecake this time. But their desserts are worth the splurge.

Thank Michelle L
Level Contributor
12 reviews
11 restaurant reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed 27 November 2016 via mobile

If you can wait a little over 2 hours for you food this is the place for you!!! Well I can't so this isn't for me the food was awesome and the drinks were amazing but the service not so much if you are able to wait for ever then make sure to check it out!

Thank RDF R
New York City, New York
Level Contributor
59 reviews
32 restaurant reviews
common_n_restaurant_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 24 November 2016

Cheesecake Factory is delicious for a chain restaurant. They have enough options that makes it so everyone can find something they want, both on the dinner menu and on the cheesecake menu. In West Hartford the service is usually good, only problem is that I've never been seated fast when I go. Always at least a 30 minute wait. But,... More 

Thank 648mmm
East Haven, Connecticut
Level Contributor
18 reviews
14 restaurant reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 29 October 2016

We were given a gift card to the Cheesecake Factory so we decided to use it. The appetizer selection was varied and the ones we ordered were excellent. The entree portions were large so we took some home to make room for the cheesecake which was excellent. Service was a bit slow, but the place was packed so they did... More 

Thank T Thomas A
Springfield, Massachusetts
Level Contributor
35 reviews
34 restaurant reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 27 October 2016

I like the Chicken & Biscuits and the Rib-eye steak and my wife likes the seafood dishes. I'm not a dessert person but their dessert menu is extensive.

Thank billruark
Level Contributor
36 reviews
18 restaurant reviews
common_n_restaurant_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 23 October 2016 via mobile

We stopped by for solely cheesecake, but nonetheless were offered bread and checked on by our server Luis while we waited. We were surprised by his efforts to make our trip pleasant while we waited and filled our water cups whenever running low, without us asking. Although expected at any luxury middle class restaurant, often waiters don't present such service... More 

Thank mal016

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West Hartford, CT

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Restaurant Details

Rating summary
  • Food
    4 of 5 bubbles
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
    4 of 5 bubbles
Brunch, Breakfast, Lunch, Dinner, After-hours
Restaurant features
Takeout, Seating, Waitstaff, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar
Good for
Kids, Child-friendly, Special Occasion Dining, Bar Scene, Groups
Open Hours
10:00 - 22:00
11:30 - 23:00
11:30 - 23:00
11:30 - 23:00
11:30 - 23:00
11:30 - 00:30
11:30 - 00:30
Location and Contact Information
  • Address: 71 Isham Road, Blue Back Square, West Hartford, CT 06107
  • Location: United States  >  Connecticut (CT)  >  West Hartford
  • Phone Number: +1 860-233-5588

Questions & Answers

Questions? Get answers from The Cheesecake Factory staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?