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The Cheesecake Factory

75 Middlesex Turnpike, in Burlington Mall, Burlington, MA 01803
+1 781-273-0060
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Overview
  • Excellent35%
  • Very good43%
  • Average16%
  • Poor3%
  • Terrible3%
Travellers talk about
“cheesecake” (148 reviews)
“chicken” (28 reviews)
“nachos” (6 reviews)
Open Now
Hours
CUISINES
American, International, Vegetarian Friendly, Vegan Options, Gluten Free Options
PRICE
££ - £££
RATINGS
Service
Food
Value
Atmosphere
LOCATION
75 Middlesex Turnpike, in Burlington Mall, Burlington, MA 01803
All Details
Write a ReviewReviews (516)
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1 - 10 of 464 reviews

Reviewed 2 weeks ago

First time visit. Located in the Burlington Mall. Visited on a Saturday and had lunch at lunchtime which was probably a bad idea. Place was packed but there was no wait for an inside table, 10 minutes for outside. And the timing went downhill from...More

Thank allen989
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 1 week ago

Hi, We are so sorry for the service that you received from us. We would have felt the same way as you did about this visit. Our service should have been much better and all of this could have been avoided if our team was...More

Reviewed 2 weeks ago via mobile

What's happening? I loved you for years, but the portion and quality of your food that I so loved is slipping. Pay attention, before you start losing your loyal patrons to other businesses in the area. In the meantime, we had chicken chilli, fish &...More

Thank Yvonne S
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 1 week ago

Hi Yvonne, Thank you for your feedback! We are sorry to hear about your meal! We hope you can give us another try. Next time, if there is anything that can be improved, please let our managers know so we can make things right while...More

Reviewed 3 weeks ago

Over an hour wait for my food and then it was prepared incorrectly. Manager didn't seem to be very understanding and was about as helpful as a wet fish. She didn't seem too worried nor interested in the fact I was starving. sad meal.More

Thank QCcutie
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 2 weeks ago

Hello. Thank you so much for taking the time to provide feedback about your experience. We're so sorry we did not meet your expectations, and we would welcome the chance to speak with you more about this visit. If there is anything else you would...More

Reviewed 3 weeks ago

Walked in for lunch and sat at a table in the bar area. We sat there for at least 15 minutes before a waiter finally showed up and flew by us. Another 5 minutes or so and the same waiter finally appeared at our table....More

Thank Harvey G
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 3 weeks ago

We are so sorry for this disappointing experience with us, Harvey. We will address this with our team and thank you for taking the time to share this with us!

Reviewed 4 weeks ago via mobile

We ordered the lemon herb roasted chicken and it was absolutely superb. The cheesecake was out of this world - as usual. Service was so-so, however, an overall great visit.

Thank missbeccaBSNRN
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 3 weeks ago

Thank you for your review, we're glad to hear that you enjoyed your meal. We look forward to seeing you back again soon to enjoy some more of our cheesecake!

Reviewed 4 weeks ago

We have had a nice experience / dinner in the Cheese Factory in Boston (Prudential Center) 2 years ago, so our expectations were high. But this time here in the Burlington Mall we had a very bad experience: tables were very small, standing too close...More

Thank Edith-Zaicsek
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 4 weeks ago

Hi Edith. Thank you for your feedback! We are sorry to hear about your meal! We hope you can give us another try. Next time, if there is anything that can be improved, please let our managers know so we can make things right while...More

Reviewed 7 August 2018

We always enjoy the Cheesecake Factory (in a couple locations) because the meals are consistently good, well prepared, and reasonably priced. But we've found the wait is often long (maybe a good sign?!?) and the restaurant is always busy/crowded/noisy.

Thank Howard D
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 14 August 2018

Hi Howard, Thank you for your review. We're glad to hear that you enjoyed your experience and we look forward to your next visit!

Reviewed 7 August 2018 via mobile

Cheesecake factory never goes wrong, neither this time. Always great food and fantastic cakes. Crowded though, do expect to wait a bit for your table at bussy days.

Thank Elisabeth E
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 13 August 2018

Hi Elisabeth, Thank you for your review. We're so happy to hear that you enjoy our food! We hope to see you back soon!

Reviewed 6 August 2018

Difficult to think that this is a national chain. I ordered the chicken and waffles Benedict. It was a small portion made with chicken fingers. The hollandaise sauce was almost nonexistent. The amount on the eggs didnʻt cover the eggs. The maple syrup had to...More

Thank Kris K
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 9 August 2018

Hi Kris. Thank you for your feedback! We are so sorry for your experience at our restaurant. We hope you can give us another try, and next time, please let our staff or managers know if anything can be improved so we can do our...More

Reviewed 29 July 2018

The restaurant is conveniently located in the Mall and is great for shoppers who are looking for lunch or dinner. Portions are good size and the prices are average. As the Cheesecake Factory can be a popular place there is usually a wait time but...More

Thank cjack2018
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 2 August 2018

Thank you for your review. We're glad to hear that you enjoyed your experience and we look forward to your next visit!

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Ask a question
Questions & Answers
YJRose
2 August 2015|
AnswerShow all 2 answers
Response from Bryna289 | Reviewed this property |
I can only tell you that I know they have a Brunch menu. I'm not sure of the hours. I know during the week they open at 11:30 A.M. I'm not sure about Sundays.
0
Votes
YJRose
2 August 2015|
Answer
Response from Cassie V | Reviewed this property |
Yes they do. They serve brunch from 10-2 pm.I have not been yet, but would like to try it. I heard it was good!!!.
0
Votes
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Restaurant Details

Rating summary
  • Food
    Service
  • Value
    Atmosphere
Average prices
US$30
Meals
Lunch, Dinner, Brunch, After-hours
Restaurant features
Takeout, Outdoor Seating, Seating, Waitstaff, Parking Available, Television, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar
Good for
Bar Scene, Child-friendly, Kids, Special Occasion Dining, Groups
Open Hours
Sunday
10:00 - 23:00
Monday
11:00 - 23:00
Tuesday
11:00 - 23:00
Wednesday
11:00 - 23:00
Thursday
11:00 - 23:00
Friday
11:00 - 00:00
Saturday
10:00 - 00:00
Location and Contact Information
  • Address: 75 Middlesex Turnpike, in Burlington Mall, Burlington, MA 01803
  • Location: United States  >  Massachusetts (MA)  >  Burlington
  • Phone Number: +1 781-273-0060
Description
The Cheesecake Factory offers something for everyone featuring a wide variety of over 200 menu items prepared fresh to order each day, plus over 30 legendary varieties of the Finest Cheesecake.
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