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Outback Steakhouse

££ - £££
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1537 Riverdale St, West Springfield, MA 01089-4624
+1 413-746-5700
16:00 - 22:00
Closed now
See all hours
Sun 11:00 - 21:00
Mon - Thu 16:00 - 22:00
Fri 16:00 - 23:00
Sat 11:00 - 23:00
More Info
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57 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Showing 57: English reviews
Level Contributor
5 reviews
4 restaurant reviews
4 of 5 bubbles Reviewed 1 week ago via mobile

Good food the service staff was GREAT. The personalities of both my server and the bartender were above and beyond what I expected. The food is average but I enjoyed it.

Thank Jeff B
Chicopee, Massachusetts
Level Contributor
23 reviews
17 restaurant reviews
common_n_restaurant_reviews_1bd8 5 helpful votes
1 of 5 bubbles Reviewed 6 November 2016

Just not good in so many aspects: 1. we were allowed to order drinks, the bartender was present - after we get out appetizers she comes over to tell us that the bar isn't open yet 2. We were never asked if there was a different drink (non-alcoholic) that we would like to order. 3. We received out soup/salad and... More 

1 Thank Claire021977
OutbackGuestServices, Manager at Outback Steakhouse, responded to this review

This isn't the experience we hoped for you to have. We'd like to review this further if you could please take a moment to send me an email at news@outback.com with the subject "TripAdvisor - West Springfield, MA". We can then correspond directly over email. Sincerely, Madeline Outback Steakhouse More 

Bangor, Maine
Level Contributor
13 reviews
4 restaurant reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 30 September 2016

We showed up late in the evening and closed the place, yet we recieved stellar service. The food was very good also.

Thank newcombejr
Level Contributor
16 reviews
7 restaurant reviews
common_n_restaurant_reviews_1bd8 14 helpful votes
3 of 5 bubbles Reviewed 12 September 2016

Fist time at an outback . I was expecting better food for the price. My baked potato was not cooked all the way through,and my steak was a little tough.Normally not a big deal but it was not a cheap meal. We paid $70.00 for 2 of us(no drinks)

Thank SaGBrighton
north conway,nh
Level Contributor
15 reviews
6 restaurant reviews
common_n_restaurant_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 31 August 2016 via mobile

We had a great dinner! The food was great, and the portions were huge. The best part was our waitress. Alexa was so fast, and always right there before we needed anything. She was friendly, helpful, and knowledgable. My husband and I agree that she's the best server we've ever had!

Thank Angie B
Kingston, Canada
Level Contributor
5 reviews
5 of 5 bubbles Reviewed 16 August 2016 via mobile

A very good steak house and a rare with small steak (6 oz), very good meat, fries and vegetables (mushrooms in red wine excellent). Great cocktail at 5 $.

Thank magcanada
Holyoke, Massachusetts
Level Contributor
73 reviews
48 restaurant reviews
common_n_restaurant_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed 6 July 2016

Went around 530 pm on 7/4, not too busy at that time, excellent service,food up to franchise standards, by the time we finished was starting to get crowded and noisy, I find that most out backs tend to be too noisy at peak dining times

Thank kbouth
West Springfield, Massachusetts
Level Contributor
14 reviews
11 restaurant reviews
common_n_restaurant_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 20 June 2016

Enjoyed a "Father's Day" dinner celebration with my parents. The food was perfect, service was great and their drink "the wallaby darned" is incredible!

Thank BethT655
Granby, Massachusetts
Level Contributor
80 reviews
73 restaurant reviews
common_n_restaurant_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed 1 June 2016

Went on Monday Memorial day, we mentioned that we may want to order an appertizer. We ordered and finished our meal when I got a email for a free blooming onion. I mentioned it to our waitress and she didn't offer it or even to take it home. What good is Blooming Monday when It's I got a secret Monday.... More 

Thank kevin m
Granby, Massachusetts
Level Contributor
80 reviews
73 restaurant reviews
common_n_restaurant_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed 16 April 2016

I ordered the 9oz steak with a Wedge salad and clam chowder both with an upcharge. I got a free Birthday desert,. My wife ordered a Cezar salad that shoed rust, sent it back for veggies. I used a 15% e-mail.

Thank kevin m

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Restaurant Details

Rating summary
  • Food
    3.5 of 5 bubbles
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
    3.5 of 5 bubbles
American, Steakhouse
Lunch, Dinner
Restaurant features
Takeout, Seating, Waitstaff, Television, Serves Alcohol, Wheelchair Accessible
Good for
Child-friendly, Groups
Open Hours
11:00 - 21:00
16:00 - 22:00
16:00 - 22:00
16:00 - 22:00
16:00 - 22:00
16:00 - 23:00
11:00 - 23:00
Location and Contact Information
  • Address: 1537 Riverdale St, West Springfield, MA 01089-4624
  • Location: United States  >  Massachusetts (MA)  >  West Springfield
  • Phone Number: +1 413-746-5700

Questions & Answers

Here's what previous visitors have asked, with answers from representatives of Outback Steakhouse and other visitors
1 question
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Holyoke, Massachusetts
7 months ago

See all questions (1)

Questions? Get answers from Outback Steakhouse staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?