Stopped in yesterday with friends to have some food…that was the first mistake that was made.
Placed an order for the ‘chicken fries’ which was 5 chicken strips (that are either undercooked or overcooked…landlady is the chef apparently which is one of the many issues)...a quarter of a tortilla wrap and a single lettuce leaf and a side of chips to come out together.
Waited 30 minutes and then asked a young man with braces who was working behind the bar if he could check what was happening with our food order and were told that our food order would be the next meal to come out of the kitchen…it was not.
The first dish arrived 10 minutes after…one dish after a wait of 40 minutes and it was missing the chips that were ordered alongside it. After asking where the chips and the other 3 orders were, we were told that it would be 10 minutes so we asked that if the chicken fries could be remade as by the times that the chips would arrive, the chicken would be cold (which it already was) and was then told if we wanted a fresh dish we would need to pay for a new dish…never have I heard something so ludicrous in all my life and so we asked for a refund and to speak to the manager who then told us that we could not be given a refund and that it was wrong of us to assume that our food would all come out at once and then when we explained why this was unacceptable, he rolled his eyes.…he clearly has not worked in hospitality long as any other establishment would understand that if your customers had waited just under an hour for their meal and was not told at any moment if there was a specific waiting time for food and if bits of your meal are missing, you would be given a refund, or an apology and a resolution to the problem.
The rest of our meals had arrived which was missing sweet potato fries after being made to pay extra for these (which at this point was laughable because so many errors had been made during our entire time here) and mint yoghurt dip for the second order of chicken fries (to quickly be told it doesn’t come with this despite the first order of chicken fries having this….)
All in all, it’s clear why they make you pay before receiving your meal, straight up robbery followed by terrible service and the food was mediocre. Stay away, go somewhere else and save your money. Will never be back.More