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Ratings and reviews

Travellers' Choice2023
RATINGS
Food
Service
Value
Atmosphere

Food and ambience

About
Restaurant hours stated are food service times, the pub will remain open until last orders are called in the bar, around 23:00 hours, Mon - Sun.
PRICE RANGE
US$6 - US$30
Special Diets
Vegetarian Friendly, Vegan Options, Gluten Free Options
Meals
Breakfast, Lunch, Dinner, Brunch, After-hours
CUISINES
Bar, British, Contemporary, Pub
FEATURES
Reservations, Outdoor Seating, Seating, Parking Available, Free off-street parking, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Accepts Mastercard, Accepts Visa, Free Wifi, Accepts Credit Cards, Table Service
Reviews (429)
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428 results
Traveller rating
253
84
33
38
20
Traveller type
Time of year
LanguageEnglish
Traveller rating
253
84
33
38
20
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All reviews sunday roast steak pork pudding norwich airport the pub family room cauliflower cheese lovely atmosphere booked a table elm farm horsham
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Reviewed 3 days ago

A complete disaster, booked the table in advance and had email conformation of our booking, when we arrived they told us they cancelled our booking that morning via email. The certainly had not sent us an email and I went to the bar to prove...this and show the conformation email I had received. Delightful lady said I don’t know what you want me to do about it I found you a table in the bar!!! Yes we had a table but we booked for restaurant!! Food looked nice but was only Luke warm , one little dish of veg for 5 people however they did bring us another one when we asked. We had our food before cutlery ( we had to ask for it!! ) Pudding were nice!! The bill , well 3rd time lucky they charged us the right amount!! Could have been a lovely meal had it not have been for these issues ! Tried to speak to the lady behind the bar but she didn’t want to know also sent an email but no reply !!More

Date of visit: November 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Andrew Neale, Owner at The Black Swan, responded to this reviewResponded yesterday

I regret that you found it necessary to send such a ‘review’ - your table had been booked in a different name for a different time. We could not accommodate your party in the restaurant at your earlier time of arrival, but accommodated you in...More

Reviewed 2 weeks ago via mobile

My husband and I visited the Black Swan with close friend for Sunday roast late afternoon yesterday. We all had various starters all of which were excellent, followed by the roast beef. The meat was tender and cooked to perfection. The selection of vegetables was...good and again all perfectly cooked. Servings were very generous and my husband had to help me finish my large portion of beef! Some of our party were able to manage desserts which again were superb! Best Sunday roast we have ever had in a restaurant. Highly recommended.More

Date of visit: November 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Andrew Neale, Owner at The Black Swan, responded to this reviewResponded 2 weeks ago

Thank you so much for taking the time to submit your fulsome review of your recent visit to The Black Swan, and for rating our food and service as 'five bubbles'. It is very much appreciated, we are pleased you enjoyed your visit, and we...More

Reviewed 15 October 2023

Lovely location. Excellent service Atmosphere very relaxing and friendly. Staff very professional, friendly and helpful. Very clean and tidy throughout. Food was excellent.

Date of visit: October 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Andrew Neale, Owner at The Black Swan, responded to this reviewResponded 17 October 2023

HI Gerard, Thank you very much for taking the time to submit your '5 bubble' review of our restaurant. I am very pleased that you enjoyed your visit and we hope to see you again soon. Andrew Neale, owner.

Reviewed 31 August 2023

came in for dinner and i had hunters chicken, chicken was chewy and bacon was under, bbq sauce was also very sharp and salty i don’t know if this is bought or made in house? my partner had a mixed grill, the steak was under...to his liking - he asked for it medium and it was blue-rare, i informed a member of staff (a young girl) and she apologised and didn’t do much about it.More

Date of visit: August 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Andrew Neale, Owner at The Black Swan, responded to this reviewResponded 5 September 2023

Thank you for your review. I’m sorry you felt your meals were not satisfactory. We have no record of any complaint the night your party dined with us. It’s always better to raise an issue at the time you are with us, as we can...More

Reviewed 31 August 2023

We stop in many hotels throughout the country, but found to black swan absolutely fantastic. In fact I normally find a fault with something. On this occasion I was not able to find a problem. We will most definitely be visiting again. Staff, food, service...where all fantastic and a wonderful homely feel. Spot on, well done folks.More

Date of visit: August 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Andrew Neale, Owner at The Black Swan, responded to this reviewResponded 31 August 2023

Thank you so much for your very complimentary review. It's most gratifying to hear that we are 'hitting the spot'. We look forward to seeing you again- hopefully soon. Andrew Neale, owner.

Reviewed 20 August 2023

We have been here so many times and never disappoints. Love the food, atmosphere and friendly staff. Have stayed here many times also in the family room. Unfortunately, was fully booked this summer so couldn’t stay. Decided to come for an evening meal though. So...glad we did. Can’t wait to return.More

Date of visit: August 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Andrew Neale, Owner at The Black Swan, responded to this reviewResponded 21 August 2023

Hi and thank you so much for your detailed and fulsome 5 bubble review, and your continued custom. We look forward to welcoming you again. Andrew Neale, owner.

Reviewed 9 August 2023

We had a very pleasant evening, the ambience was very good and the staff were very pleasant and nothing was too much trouble. The meals were excellent , very well presented and piping hot. On the whole a very enjoyable experience.

Date of visit: August 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Andrew Neale, Owner at The Black Swan, responded to this reviewResponded 9 August 2023

Hi Colin, i am grateful to youfor taking the time to submit your 5 bubble rview. We hope to welcome you back. Thanks again, Andrew Neale

Reviewed 5 August 2023 via mobile

We enjoyed a lovely meal for a birthday Celebration - yet again the Black Swan delivered - a delicious meal enjoyed by the table including a very tasty Surf and Turf

Date of visit: July 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Andrew Neale, Owner at The Black Swan, responded to this reviewResponded 6 August 2023

Thank you very much indeed for your 5 bubble review. We are very pleased you enjoyed your birthday celebration with us. See you soon. Andrew Neale, owner

Reviewed 3 August 2023

We were disappointed to find out that there was only one vegetarian main and starter option. There was no vegan options, despite a vegan menu being advertised on the website. Otherwise, the food was fine, however, the buttermilk chicken burger was burnt.More

Date of visit: August 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Andrew Neale, Owner at The Black Swan, responded to this reviewResponded 5 August 2023

Hi Chloe, Thank you for your review. Unfortunately, you caught us as we are just changing over to a larger more extensive and more 'modern' vegan menu- so, please do come back- I think you will be happy with our offering next time. Best Wishes,...More

Reviewed 23 July 2023

Had an excellent Sunday roast, very generous portions, tasted so good. Staff very friendly and welcoming would definitely recommend. Gay Soukal

Date of visit: July 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Andrew Neale, Owner at The Black Swan, responded to this reviewResponded 24 July 2023

Hi Guy, and please may I thank you for your 5 bubble review? Thank you for posting it- please do revisit. Thank you again, Andrew Neale, owner.

Reviewed 12 July 2023

The Black Swan is a lovely country pub situated just outside Norwich. It is a pub/B&B with a very good restaurant. I went there for a Sunday dinner with my wife. The Sunday fixed price menu was very good value. It had a good choice...with, amongst other dishes, a selection of roasts. My wife had a vegetable lasagne and I opted for the beef roast. Unusually, if you paid a small supplement you could have the meat pink. This was my ideal choice and I was not disappointed. We both enjoyed two very good courses and we were so full after that, that we could only manage to share a dish of ice cream for dessert. The young staff were very friendly and efficient. All in all it was a very enjoyable experiece and one which we would recommend to others.More

Date of visit: July 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Andrew Neale, Owner at The Black Swan, responded to this reviewResponded 12 July 2023

Hi, and thank you very much for your 5 bubble review following Sunday lunch with us. I am grateful to you for taking the trouble to submit your complimentary opinion, and I am very pleased you enjoyed your visit. Andrew Neale, owner

Reviewed 4 July 2023

Very poor meal, had mixed grill and the steak was as tuff as old boots, everything was under cooked.. egg white still runny, chip’s crispy on the outside but raw in the middle. My steak was meant to be medium/well but it was still bleeding...so I had to send it back, not worth the money . Two friends I was with also had very poor meals. Won’t be going back.More

Date of visit: July 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Andrew Neale, Owner at The Black Swan, responded to this reviewResponded 12 July 2023

Hi Keith, Thank you for your review. Unusually for us, there was an issue with your food, and we accepted that immediately. You were offered a refund or a change to another meal, and were provided complimentary beverages. Whilst we are not complacent about such...More

Reviewed 2 July 2023 via mobile

I’ve been visiting this place for many years, the improvements made over the last few years have been a huge transformation and it’s a lovely welcoming environment and is a comfortable and classy place to be, lovely position with views over the village Green, love...the fresh flowers on the tables in the bar and restaurant the food was top class as was the service and staff. I visit a couple of times a year and whoever owns this place must have a great pride in itMore

Date of visit: July 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Andrew Neale, Owner at The Black Swan, responded to this reviewResponded 3 July 2023

HI Mark, Firstly, thank you very much for your kind review and 'five bubble' score. I am so gratified that you have appreciated the changes and improvements we have made to The Black Swan. There are more to come yet, but, I hope,all still in...More

Reviewed 27 June 2023

Having never been to the Black Swan before, my partner and I didn't know what to expect. Our stay though (including drinks in the garden, dinner in the restaurant, a room for the night then breakfast) was exceptional in all aspects and couldn't be faulted....The building is superb and a great mix of old and modern; and comprises extensive indoor and outdoor facilities. Food and drinks choice spot on and excellent, friendly service from all the staff we met. Would strongly recommendMore

Date of visit: June 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Andrew Neale, Owner at The Black Swan, responded to this reviewResponded 27 June 2023

Thank you very much for your 5 bubble review and detailed comments. they are most appreciated and we look forward to welcoming you back. Thank you again, Andrew Neale, owner.

Reviewed 27 June 2023

Lovely quiet location. The food was excellent albeit not a hugely extensive choice, BUT something for everyone. The staff were excellent and attentive. The venue, as a hearing aid user, perfect. The floor was carpeted and there were fabric curtains which makes a huge difference...to hard of hearing as you can carry on conversation as normalMore

Date of visit: June 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Andrew Neale, Owner at The Black Swan, responded to this reviewResponded 27 June 2023

Thank you very much for your 5 bubble review. I am very pleased that you enjoyed your visit and enjoyed the ambience. Food wise, as you say, we prefer to offer a modest but comprehensive menu, including daily specials and vegan options, alpongside pub classics,...More

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Questions & Answers
Ask a question
Ellie1309
16 July 2022|
Answer
Response from 540andrewn | Property representative |
Dogs are very welcome in the bar and outside spaces, but not in the restaurant or bedrooms, assistance dogs excepted.
0
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Barbara P B
25 January 2020|
AnswerShow all 2 answers
Response from Paul M | Reviewed this property |
Not sure what you are asking
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Sarah P
10 November 2019|
AnswerShow all 2 answers
Response from jean w | Reviewed this property |
Yes they do and they were very helpful as my son in law is vegan and even done him a special dessert that wasn't on the menu
1
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THE BLACK SWAN, Horsham St Faith - 25 Norwich Rd - Updated 2023 Restaurant Reviews, Menu & Prices - Tripadvisor

Frequently Asked Questions about The Black Swan

The Black Swan is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 4
  • Service: 4
  • Value: 4
  • Atmosphere: 4