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Ratings and reviews

RATINGS
Food
Service
Value
Atmosphere

Details

PRICE RANGE
US$8 - US$31
CUISINES
Bar, British, Pub
Special Diets
Vegetarian Friendly, Gluten Free Options
View all details
meals, features
Reviews (376)
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372 results
Traveller rating
107
87
65
65
48
Traveller type
Time of year
LanguageEnglish
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Traveller rating
107
87
65
65
48
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All reviews pork the pub lovely lunch firle downs harveys ales
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Reviewed 1 week ago

On a wet day the lamps and candles cast a welcome glow in this characterful building. Staff were warm and welcoming. We shared a plate of sardines. My chargrilled salmon was delicious, and my wife enjoyed her Moroccan style lamb with a salad studded with...pomegranite. I drank a glass of picpoule, my wife a glass of Sussex made blush. A very good lunch.More

Date of visit: September 2021
Helpful?
Reviewed 1 week ago

No menus available. The staff have no interest in welcoming or encouraging customers in by avoiding eye contact and interaction. Waited more than ten minutes because the menu had to be 'printed' despite the fact that we had been there earlier in the day and...had seen some. Three staff and two tables occupied. A lovely location but the lack of management and or interested front of house does not show the pub at it's best. We left after ten minutes as we had plenty of time to read the other poor reviews.More

Date of visit: September 2021
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Reviewed 2 weeks ago via mobile

Visited for Sunday luncheon on my son’s recommendation. Booked for 12pm as we had also booked a tour of nearby Glyndebourne Gardens. Arrived promptly and our order was taken promptly. Roast beef x 1 and Venison x1. Both dishes had clearly been plated up in...advance and were cold. Another table also complained. Unless the meal is completely replaced it’s no good just microwaving or grilling it quickly. So we kept our thoughts to ourselves. The stale soggy roast potatoes, cheap Yorkshire puddings and watery meat were worst. The staff were polite except for one very loud staff member who needs to learn discretion at the table, At the fourth time of asking I eventually conceded that the meal was cold, potatoes and Yorkshire pudding terrible and overall disappointing. The young waitress did raise it with the manager who offered free puddings which we politely declined. She did her best to look after us and cannot be help accountable for what leaves the kitchen, There may be many reasons why standards have slipped so dramatically but two reasons stand out: The lead female staff member needs to moderate her voice and realise that good customer service is more than just being painfully loud and secondly plating your first orders to manage the early rush doesn’t work. I had better Sunday lunches at school in the 1960s. Will not return.More

Date of visit: September 2021
Helpful?1  
Reviewed 3 weeks ago via mobile

Booked an overnight last night with some friends having had a great experience here last yearfor my friends birthday. What a shame. Despite the rooms being lovely our stay was marred by the shambolic lack of service and attention to customers. There were lots of...staff milling around at but no one seemed to be paying attention to customers. We had to chase up staff to get menus, courses and to clear tables. The staff appeared to have no idea about customer service or attention to detail. I don't think I have ever experienced anything quite like it and heard other customers complaining as well. There was no attempt to rectify or make reparations when we complained. Such a marked difference from a great experience last year sadly.More

Date of visit: August 2021
Helpful?1  
Reviewed 3 weeks ago

From beginning to end the whole experience was just so bad I felt compelled to write a review. Our meal yesterday was probably one of the most disappointing dining experiences we’ve ever had and we won’t be returning. We were in a large group. Despite...paying a deposit and pre ordering food well in advance our food was so delayed we didn’t get our desserts until 2.5hrs after our starters. We were shoved into a ‘private dining room’ and completely forgotten about. We had to queue for drinks, chase every course (over and over), and ask for really basic things like cutlery and condiments, children’s food wasn’t prioritised, plates weren’t cleared, fish portion size was a joke, no attention to detail and absolutely no communication at all. Despite giving feedback to the manager no effort was made to make amends. Such poor customer service. I appreciate things are tough for hospitality at the moment, but I really feel like the staff need to be shown what a good experience looks like. There was chance to have 14 returning customers, but none of the us will be back.More

Date of visit: August 2021
Helpful?1  
Reviewed 4 weeks ago

We felt very underwhelmed after our experience here. Firstly we phoned to change our booking from outside to inside which wasnt an issue at all so was happy with this. On arrival we got to our table but there was no highchair even though i...requested one on the booking form. We waited for this to arrive but after 15 mins assumed it wasnt coming so asked again once the food had arrived as my baby was still on my lap. There wasnt any food options for our children even though i made it clear we had children with us on the booking form. I feel like we should have been told beforehand that there isnt a childrens menu. The smaller dishes menu didnt have many child friendly options. We were never checked on by staff, no “How is your food? Would you like any sauces? Can we get you anything else? Do you need more drinks?” This is just standard in any restaurant so it was disappointing that we had to keep asking different waitresses for things and quite often ask several times. There was a gentleman from another table that we overheard complaining about the cheeseboard that he had ordered as its seemed to only have 4 very small pieces of cheese, to which the reply he got was “thats just how much it costs…. Its very expensive cheese”. We thought this showed a real lack of customer service skills and even a drink on the house probably would have sufficed as the gentleman wasnt angry he was purely querying the cost. There was nothing in the way of health and safety when it came to Covid-19. We are aware that most restrictions have now lifted but no staff were wearing masks even though a lot of places still recommend this, no social distancing in place either with the tables or when passing staff through the corridors and lastly the toilet taps didnt seem to be working and the soap dispenser was empty. We just feel that with the hospitality industry being so hard hit this year, places need to up their game and make customers realise what they have been missing. Customer service should be on point especially if the prices of dishes are very overpriced. I can see from recent reviews that management have not made any responses to the poor reviews left so perhaps they arent interested in addressing the issues people have brought to their attention or perhaps they are too busy but this will no doubt result in losing repeat customers. Such a shame as the atmosphere and the building itself is very invitingMore

Date of visit: August 2021
Helpful?1  
Reviewed 4 weeks ago via mobile

This is a picturesque village and sadly they are paying for it. Very difficult to park and the car park was completely full by midday. The inn is attractive with lots of space and our reservation happened to be in a dining room off the...main saloon. Decor is tasteful and tables are well presented. Service was friendly but staff were clearly pushed and under trained ( for example the main course was served but starter serving dish left on the table). Sunday roast seemed like a safe option but was disappointing; beef tasted of nothing and was lukewarm. My partner had the Hot Ploughman’s which was not hot so the soup had to be returned. This in has the potential to be better than it is.More

Date of visit: August 2021
Helpful?1  
Reviewed 4 weeks ago via mobile

Poor quality food ! Slow service and absolutely stupid prices for a glass of 250ml Chardonnay ! £13.20 for a glass plus the 10% service fee on top ! Had a coffee which was luke warm ! I told a member of staff to make...sure the customer knows about this excessive price for Chardonnay. No cheaper alternatives available either ! This is just a country pub not a fine dining establishment ! It used to be good here but sadly not anymore it’s overall it’s simply poor value for money. So don’t be going back anymore as better pubs around ! Looking at some of the reviews there are quite a few negative reviews so management need to sort it !!More

Date of visit: August 2021
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Reviewed 4 weeks ago

We went here for a family lunch. 3 of us got the ploughman’s lunch - the piece of cheese was tiny and the soup of the day was cold and inedible (mushroom soup which was blended mushrooms mixed with water and unseasoned). One of us...got the goats cheese and pesto ciabatta, which would have been lovely but the only goats cheese in it was a piece of rind so it wasn’t very pleasant. Apart from this it was a beautiful building and the staff were very friendly! We wouldn’t go back again and wouldn’t recommend to anyone.More

Date of visit: August 2021
Helpful?1  
Reviewed 4 weeks ago via mobile

A nice pub in a quaint village. Service was slow but the food made up for it. We had duo of lamb and seabass which were both delicious. Very good at catering for allergies, clear menu with gluten and dairy free options. Would return. But...the service does need to speed upMore

Date of visit: August 2021
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Questions & Answers
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Anne S
13 November 2017|
AnswerShow all 4 answers
Response from G4775JSjohnk | Reviewed this property |
Yes .. and street parking too :-)
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Frequently Asked Questions about The Ram Inn

The Ram Inn is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 3.5
  • Service: 3.5
  • Value: 3
  • Atmosphere: 4