Brides, please read this long review. You'll want to hear this.
To start, I have never in my life left a bad review, but unfortunately, I have to. My experience was truly devastating and they nearly ruined my wedding. Thank goodness we found another caterer. ...My advice to you- do not use Kate and Ally's if you want to be treated fairly.
The super short version:
They approved our venue, then months and months later, just two months before our wedding told us that they could not perform the service (due to an oversight on their part) at the venue we selected and they approved, unless they "prefab" a kitchen which would cost many extra thousands of dollars, and the price of tents they were renting for us went up astronomically. They also raised the prices of food from the time we booked and signed a contract. And even though we had a signed contract and were paid in full, they sent us a bill for the money we "owed" them (the difference per person between the old cost that we signed a contract for, and the new cost). In short, we were paid in full, then two months before the wedding, they told us it would be an extra $11,500 to cater our wedding and $1,500 travel fee to drive from Lacey to Medford, NJ (an hour-ish drive). They were not going to give us our money back either when we told them we couldn't afford another 11K. (In other words, they couldn't cater our wedding due to an oversight on their behalf, and weren't going to refund us.) We fought, and they did give us a refund, but we were left with no caterer two months before our wedding.
Here's the full story:
We booked Kate and Ally's for our wedding back before Covid existed and before Covid, they were great to work with. Kathy, who I believe is no longer there, was our direct contact who helped plan all the details. She was wonderful and I wish we continued to work with her.
Important note: their food is truly very good and their prices are very fair BUT their service and the way they treated us speaks volumes. Don't let yourself be treated this horribly and please find another caterer (we ended up using Just Between Friends Catering and loved them).
We booked them, and because of Covid, our date changed three times. Our venue also changed due to indoor gathering restrictions. We selected a new venue and let them know. All was good. (At this time I believe Kathy left her position there.) Months and months later, with 2 months to go until the wedding, another woman called to blame Kathy for an oversight (telling us that venue was okay. In fact, they could not cater our wedding at the venue because there was not an adequate kitchen, but not to worry because they could "build" one and they'd share the cost of that- there was never any sharing of costs though).
At this time they also revealed the tent rental price (tent rentals were through them), and it was much higher than anticipated. The "prefab kitchen they had to build on sight" plus the tents was $11,500 extra dollars, sprung on us last minute.
They also then let us know that their food prices went up and they'd be charging us the new price, even though we had a contract for the old price and were already paid in full. We also added on a few people as our wedding plans changed and we could fit more people at our new venue. They were going to charge us the new price per person for the new people as well (this was unfortunate but more understandable than them tacking on extra money to the guest we already paid in full for).
I spoke a few times on the phone with Maralyn, the owner, and my mother did as well. She was not accommodating at all and I remember being in tears multiple times because of their unwillingness to work with us in these Covid times. They did not handle anything with compassion, and really did their customers wrong. Yes, Covid was unfortunate for their business I'm sure, but they were not even willing to work a little bit with us.
Again, their food is good, but the way we were treated was really so unfortunate. I hate to be this harsh, but they nearly ruined my entire wedding by stating they couldn't perform the service and they wouldn't be giving us a refund (again, we were paid in full and they were going to keep that money and not cater for us. I've never heard of such a thing like this!) We only got a refund because my mother fought hard for it.
Covid was a very unfortunate time for businesses and brides, and they had a devastating impact on our wedding.
Please do yourself the favor of finding a different caterer. Kate and Ally's treated us horribly during Covid because they were driven solely by money, not by customer satisfaction, and I believe that says a lot about what they think of their customers. More