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Franco's Pizza

817 Payne Ave, North Tonawanda, NY 14120-6733
+1 716-692-8181
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Overview
  • Excellent44%
  • Very good28%
  • Average7%
  • Poor7%
  • Terrible14%
Travellers talk about
“pepperoni” (2 reviews)
“subs” (4 reviews)
“salads” (3 reviews)
Closed Now
All hours
CUISINES
Italian, Pizza
PRICE
£
RATINGS
Service
Food
Value
Atmosphere
LOCATION
817 Payne Ave, North Tonawanda, NY 14120-6733
All Details
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Reviews (14)
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1 - 10 of 14 reviews

Reviewed 11 August 2017 via mobile

In spite of the advice I receive in the NT neighborhood to pass on Franco's I ordered a chicken parm for delivery. The sub I ordered tasted like a screwed up order that was reheated. This was unfortunately predicted by my friends who live nearby....More

Thank Coachcline
francos1979, General Manager at Franco's Pizza, responded to this reviewResponded 15 August 2017

We appreciate you taking the time to share your honesty with us in your review. We are sorry that your Chicken Parm did not exceed your expectations. We would love the chance to make this up to you! Please reach out to Walt at walt@francospizza.com...More

Reviewed 4 July 2017 via mobile

Ordered a simple veggie pizza for one-half hour pickup. Could not believe that with no customers waiting that it took 55 minutes for the overcooked, dry, burned-edge and dry order to be handed over the counter. The product was totally awful. One slice, two-bite spit...More

Thank Rick1007
francos1979, Manager at Franco's Pizza, responded to this reviewResponded 6 July 2017

Rick, we are terribly sorry to hear that you have not had the best experiences with us, and we would like to make that right. Please reach out to me, Walt at walt@francospizza.com at your earliest convenience to speak about what can be done.

Reviewed 27 May 2017 via mobile

I have tried most of the pizza in North Tonawanda . Francos is my go to, when the grandkids just appear. But mostly when I just need pizza.

Thank Walter W
francos1979, Manager at Franco's Pizza, responded to this reviewResponded 31 May 2017

Walter- Thank you for the kind words and loyal patronage. We are so happy to be your favorite local pizza, and we look forward to serving you and the family again real soon!

Reviewed 22 May 2017

We can feed our family of 6 with a large pizza for under $20. Lots of other good stuff available. Subs, wings, salads.More

Thank Darcy F
francos1979, General Manager at Franco's Pizza, responded to this reviewResponded 24 May 2017

Darcy-We’re happy to hear you enjoy our food and our prices and we could not agree with your more about the value. We want to give you the most for you money. We appreciate your patronage and your 4-star review! We hope to see you...More

Reviewed 5 April 2017

We were looking for a place to grab a quick meal. We ordered a medium "the works" pizza and between the 2 of us normally light eaters, managed to almost devour the entire pizza. The toppings were generous and of good quality. We ate at...More

Thank OttawaBen
francos1979, Manager at Franco's Pizza, responded to this reviewResponded 14 April 2017

Thanks for taking the time to stop by to try our pizza. We’re glad to hear that you both thoroughly enjoyed your meal! We hope to see you back again sometime soon. Take care!

Reviewed 7 November 2016

My husband and I needed a quick dinner so we decided to order take out. He opted for Franco's super sub and I ordered a pizza sub. The person taking the order over the phone seemed a little confused. My husband said his sub was...More

Thank Darlene K
francos1979, Manager at Franco's Pizza, responded to this reviewResponded 9 November 2016

Darlene- I am disappointed to read your feedback and am sorry to hear that you and your husband did not enjoy the subs. Did you speak to the team at the store regarding the subs? I am confident they would have taken care of you...More

Reviewed 6 November 2016

I lived and worked in NT for many, many years and often went to Franco's for lunch. Passing through last week I stopped in and was surprised at the change. No more tables and it has become primarily a take out restaurant. I am sure...More

Thank Wickedmotion
francos1979, Manager at Franco's Pizza, responded to this reviewResponded 9 November 2016

We are disappointed to read this feedback as we work hard to serve the highest quality, and best tasting food. As a longtime patron, I can understand how you feel when you expected a familiar experience. We are always working to improve the level of...More

Reviewed 14 October 2016

I have ordered pick-up and delivery from Franco's for the past several years and found it to be always outstanding. The pizza is thick, chewy and perfectly seasoned. More importantly, it is always consistent in its quality no matter when you order it. You always...More

Thank Sunflower01211951
francos1979, Manager at Franco's Pizza, responded to this reviewResponded 24 October 2016

Thank you for the incredibly kind words and years of patronage! We are so happy to hear that you love our food, and can always expect the best from us. We look forward to serving you again real soon.

Reviewed 23 August 2016

We enjoy the pizza, and regularly order the wings and pizza combo. Prices are reasonable, orders are normally done on time.

Thank Jennifer P
Management response:Responded 7 September 2016

Jennifer-Thank you for taking the time to share your experience with us. We are happy to hear you enjoyed the wings and pizza combo! We hope to see you back again sometime in the near future!

Reviewed 16 July 2016

I have ordered pick-up and delivery and Franco's has always provided reliable service and hot food. We've ordered pizza, subs, and salads and have yet to be disappointed. The pizza has a traditional style crust, with great tasting pizza sauce, and slightly spicy pepperoni. Just...More

Thank LoveALongWeekEndMom
Management response:Responded 19 July 2016

Guest- Thanks for the kind words and 5 star review, it means a lot! We are happy to hear that you can always enjoy fast, fresh, and hot food delivered right to your home. We look forward to serving you again real soon.

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Restaurant Details

Rating summary
  • Food
    Service
  • Value
    Atmosphere
Cuisine
Meals
Lunch, Breakfast, Dinner
Open Hours
Sunday
09:00 - 23:00
Monday
09:00 - 23:00
Tuesday
09:00 - 23:00
Wednesday
09:00 - 23:00
Thursday
09:00 - 23:00
Friday
09:00 - 00:00
Saturday
09:00 - 00:00
Location and Contact Information
  • Address: 817 Payne Ave, North Tonawanda, NY 14120-6733
  • Location: United States  >  New York (NY)  >  North Tonawanda
  • Phone Number: +1 716-692-8181
Description
We don't cut corners at Franco's Pizza; that's why we prepare of all our ingredients fresh each day and serve square pizza that's up to 50% bigger than traditional rounds. We have catering packages for any size gathering along with 8 lunch specials with all your Franco's Favorites like slices, salads, subs and tacos. Order today and find out why we've been a Buffalo favorite for over 35 years!
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