Unfortunately from the moment of arrival the reception from the restaurant supervisor Laura, was very poor. No enthusiasm towards guests, or the dining experience. The restaurant was quiet for a Monday evening, we chose Monday as we knew that it used to be quieter than...the weekend as it would be busy there was only us a party of 6 and 2 to 3 tables with parties no bigger than 4 so approximately 10 dinners that evening. Our starters where bought out and some were fine some where not, the soup was especially thick, even thou it was marked up as chunky veg expecting larger cuts of vegetables not thick and stoggy paste. The mains were the same again, I think one meal was hot, we sent back the gammon who was challenged by Laura stating they had just been plated up. The 2 chicken dishes were also sent back due to cold potatoes and after the return the French fries were hot probably after a meeting with the frier and the chicken was also hot properly after a spin round the microwave as it was as dry as could be and were not finished also the fish and chips where quiet tasteless cod if that's what was served or river cobbler described as cod. We stressed out remakes the Mia who was extremely concerned and plesent and professional manor, in her role which she far exceeds. A complementary round of deserts was offered and received thankfully. Myself and my wife have been the hospitality industries for some 25 years in and around the home counties and most major cities, and the food served tonight with such a little amount of customers was below sub standard. Alot has changed at the fancott over the last 8 years it used to be our place to go as the food and meat was of brilliant quality and standards were amazing. We keep trying to visit to see any improvements but Frankly continues to go downhill. Probably be our last visit tonight untill we hear of improvements in the near future. The male toilets used to signs of vandalism and the hand driers didn't work and no tissues to dry your hand, Such a shame..More

Ordered the seabass which was nicely prepared but both the potatoes and the Chorizo were raw and undercooked When asked if we could get these two ingredients cooked up on a plate as requested by myself and my friend, it was heated up but not...to a very good standard. Have not felt well today as a result of this and it’s a shame as we are very unhappy about this experienceMore

We've been here a good few times now, very dog friendly for our girl Luna and they always make a fuss of my daughter too. Food is always great, fantastic service, staff always very friendly and accommodating. Can't fault Rich and his team, will be...back soonMore

40 Wedding Anniversary what a fab evening all the pub staff were fab nothing was too much trouble for them, Charlet when out of her way to look after us Ron Rose Stanbridge.

We held a celebration for my husbands 60th birthday with family and chose the premium buffet which was excellent. Many guests commented on the quality of the food. The staff could not do any more to make it as enjoyable as possible and bent over...backwards to ensure a good time was had by all. Thank you so much to all the Fancott staff.More

I chose the pie of the day, the menu stated it came with seasonal vegetables it came only with peas. The gravy was very thick and gloopy two of us had chips that were served in a metal type bucket. When the chips were transferred...to the plate the bottom of the bucket was dirty and rusty. Although the bucket was lined with paper the dirt and rust were seeping through Staff need to smile 😃 more in fact one was particularly rude with a look that could kill. She clearly didn't want to serve us. This nearly spoilt what was supposed to be a happy birthday for my grandsonMore

Was really disappointed with our visit. There was quite a queue when we got there so there wasn't anyone available to take us to our booked table, so we waited to get served at the bar and let them know we had arrived. We were...shown to our table and ordered our drinks with the waitress, (who had problems with her tablet) The drinks didn't come for 20 minutes as we saw another waitress was unsure which table had ordered them and she had to wait for her colleague to take another tables order before asking her. We then waited another 25 minutes but weren't approached by any of the staff for our food order. When we pointed this out to the manager, she said she would get our waitress, but by this time we decided we would prefer to leave and eat elsewhere than continue to wait. Our waitress was apologetic and everyone was polite but it was a bad experience for us.More

Lovely location but the pub is looking rough around the edges and the food and service have slipped hugely. We only had mains and coffee and it took over two hours even though the young lady that took us through said they weren’t busy. She...also came back whilst we waited for the food to apologise and offer free drinks, at least that was a decent touch. Downsides - a half pint came as a pint, when asked what the pie of the moment was the waitress didn’t know and went to find out but never came back to tell us. The lettuce in the burger was about twice the size of the burger, the chips were soggy, no pineapple for the gammon (out of tinned pineapple!), the two eggs offered were overcoooked, the Caesar salad was so poor it was knocked off the bill, good job!! The table wasn’t cleared even when we ordered coffee, the lady that brought the coffee moved the plates to the next table and then put the coffees on the tray on our table and left them. The coffee cups were left and no saucers, no difference to the product (which was bland) but this level of service is very poor.More

Had 11 pound nachos literally table spoon of salsa and sprinkle of cheese dry pointless and I ordered sharer for one I lefs half what’s the point gammon wernt better uncooked egg chips wernt great and gammon was nice but the portion I got must...of been the one there trying to get rid ofMore

A beautiful day Sitting in a huge beer garden drinking Peroni Absolutely fantastic It’s a huge bar Great for kids Good food

An unplanned visit on a Sunday. The place was brilliantly busy and the staff were slammed. But we got a table and the service was great. Especially the desserts. For a manic Sunday when the suns come out for the first time in months we...couldn’t have asked for any better. also the train I. The garden is awesome.More

I had my family birthday celebration here! There was 20 of us and they were fab! We pre ordered our food which made it a lot easier for working out bills etc. They had set up the table in a lovely location in the garden....Despite us being a big group and the pub being very busy the service was great and they couldn't do enough to help. Will definitely be booking it for future celebrations. Everyone loved their food and commented on what a lovely afternoon it had been so thank you!More