We visited with friends for the very first time this weekend. Ordered a round of drinks and paid for them, before we were told they would be brought to us. We sat in the window and waited. Waitress brought them over and handed them out...but one was an incorrect order, made up as a JD and Diet Coke ( we explained that this should have been normal coke and asked to have it changed please) . Waitress went away and returned advising that Diet Coke was what the bartender had heard and that if we wanted an alternative then we would have to pay for it.
We were not drunk, this was our first bar drinks of the evening and we did have another soft drink of Diet Coke in the order so we suggested that perhaps they has confused the two in the noise of the bar, and please could it be changed, we were sure that we had ordered the correct drink.
Waitress returns to bar and discusses with the barman who then SHOUTED across the bar, across all the other customers sat at the bar and above the music that we had ordered what he had sent and he will only make us the correct drink if we pay again for it.
Having already paid an extortionate amount for the 6 drinks ( one small drink was £9!) we did not feel this was justified.
There was no apology, no possible acceptance that it could have been misheard , no offer of a change, no suggestion that they could provide an alternative at a reduced cost, nothing. It was embarrassing, everyone turned around to look at us and we were left with no alternative but to accept the incorrect drink or pay even more £.
Will not return, ever. Cheap decor, bad service, no interest in the customers experience.More